Fitzgerald Volkswagen Annapolis

I was very pleased with the service that I received for my Jetta. The service dept. and technicians were very helpful and knowlegeable. I will definitely be back for future service. my Jetta. The service dept. and technicians were very helpful and knowlegeable. I will definitely be back for future service. More

I needed to replace my 21 year old daughter's 2002 New Beetle, and given the list of options I gave her she chose the 2012 Jetta S. A coulple of weeks ago I went online to my car buying service and built Beetle, and given the list of options I gave her she chose the 2012 Jetta S. A coulple of weeks ago I went online to my car buying service and built the car. Three dealerships were contacted by the car buying service, and the first two presented offers slightly above invoice. Fitzgerald was the last to contact me, and I was begining to wonder if they would, but before long I received an email stating I would be receiving a phone call. The call came from Brett Grant who offered a price more than $1000 below invoice. They had the exact vehicle I wanted, including color, whereas the other two had "close but not exactly". I went in the next day and test drove the vehicle. Brett offered to show me any other vehicle on the lot, but never put any pressure on me. I liked the vehicle for my daughter, and put down a deposit to hold it while I secured financing form my credit union. Brett offered to run the numbers on financing through VW, but was more than understanding when I declined to use their financing. Again, no pressure. I returned the next day with my daughter and the financing. The process was quick and easy. No one played any games at any time. Not once did I hear "underbody coating". They of course offered the extended warranty and service plan, but when I declined they dropped it immediately. No pressure. I met with the business guy (sorry...forgot his name) briefly to sign all of the paperwork for title and such, again no pressure to buy warranties or paint protectant or anything of that nature. Brett is an enthusiastic VW fan himself, and he seemed to be genuinely excited to show my daughter how to use her new car. From start to finish, this was one of the easiest and most enjoyable car buying experience I have had. More

I went to Fitzgerald VW to possibly trade in my lease early. The sales staff knew that I was just looking into my options, and they still took a lot of time helping me, answering my questions and review early. The sales staff knew that I was just looking into my options, and they still took a lot of time helping me, answering my questions and reviewing my options with me. They were willing to give me a really good deal on my trade in. I felt no pressure to buy and they were gracious when i decided in the end to hang onto my lease (love my CC!) instead of buying a new car at this moment. I am definitely going back to them when my lease is up! More

I was displeased with my purchase within minutes of leaving the lot and no one at this dealership was willing to help me. Even the item that did not work after I signed the paper work I was assured th leaving the lot and no one at this dealership was willing to help me. Even the item that did not work after I signed the paper work I was assured they would call me the next day. Not even a peep about it! I was talked down to, shuffled from one person to another and now completely ignored. The sales person, Nate, completely washed his hands of me. They even offered to allow me to buy my car back and would purchase my new car back at a considerably lower price within 24hrs. I warn you DO NOT ever do business at Fitzgerald Annapolis, MD. You might like their price online but they will play games with you and put the pressure on you. I paid for a addition of a tow hitch and now they are claiming its void since I resold the car. Yet they kept my money. VW HQ was no help. Buyer beware! They are even lying about the value of my trade in online. More

Tom was very informative, friendly, very patient and straight forward. I would recommend him and this dealership to my friends and family. If anyone wants to buy VW, there's no where to look except here straight forward. I would recommend him and this dealership to my friends and family. If anyone wants to buy VW, there's no where to look except here. More

My experience was awesome at Fitzgerald. My salesperson Ed Weglein was polite and informative and not pushy. Even though they were experiencing a power outage they managed to give great customer service a Ed Weglein was polite and informative and not pushy. Even though they were experiencing a power outage they managed to give great customer service and completed the sale in a timely manner. More

I began my car search online and at one point was I began my car search online and at one point was negotiating on 6 cars. Most of the responses i got back were of the "traditional" used car sal I began my car search online and at one point was negotiating on 6 cars. Most of the responses i got back were of the "traditional" used car salesman type. Everything centered around me driving 2 hours to the point where i already had so much invested that i would almost feel compelled to follow through with the sale to justify the 4 hour round trip and investment of my time. Bret was honest and realistic from the start, and it was a very refreshing experience. This will be my first stop when it comes time to get the next car! More

I recently helped my 20 year old daughter during her purchase of a 2011 Volkswagen Jetta from Fitzgerald Volkswagen of Annapolis, MD. Hands down, it was the most streamlined purchase of a vehicle that I purchase of a 2011 Volkswagen Jetta from Fitzgerald Volkswagen of Annapolis, MD. Hands down, it was the most streamlined purchase of a vehicle that I have ever experienced. The salesman, Mr. Brett Grant, made all of this possible. Prior to our arrival at the showroom, Mr. Grant not only answered many of my questions on the phone, but he promptly called back with answers to several questions requiring research. His research and broad knowledge of the Volkswagen Jetta enabled us to purchase the vehicle (including all necessary paperwork) in under 90 minutes. Many thanks to all the other professionals, including the contract manager that helped us in this purchase. All were courteous, respectful, witty and quite pleasant. Despite the pouring rain, Mr. Grant and the entire staff at Fitzgerald Volkswagen of Annapolis made our whole car-buying experience totally enjoyable. Sincerely, Robert A. Knapp, Jr., Capt,USAF (Ret) More

Karl Dungan was an awesome person to work with. The dealership and people were kind and most of all NOT PUSHY!!! It was a very pleasant car buying experience and I will send them business! Fitzgearld V dealership and people were kind and most of all NOT PUSHY!!! It was a very pleasant car buying experience and I will send them business! Fitzgearld Volkswagen will have me as a customer for life! I am very much enjoying my 2010 EOS and am very happy I visited this dealership and gave them my trust!!! GREAT JOB GUYS!!! Lori Buchman, RN More

This is the 4th vehicle I have purchased from Fitzgerald. My salesman was Karl Dungan, great guy to work with. Did the deal over the phone, no pressure or bs, just honest and helpful. Completed the entire de My salesman was Karl Dungan, great guy to work with. Did the deal over the phone, no pressure or bs, just honest and helpful. Completed the entire deal, price, credit app, etc in less than one hour. He even delivered the car so I wouldn't have to drive the two hours to the dealership. Will buy from him again. More