Fitzgerald Volkswagen Annapolis

The check in was quick and the staff were very courteous. They provided me with a loaner car which was clean and in very good shape. Service was performed under warranty so no cost to me. I asked for them They provided me with a loaner car which was clean and in very good shape. Service was performed under warranty so no cost to me. I asked for them to complete the $16 car wash while the car was there and to my surprise when I picked up my car there was no charge. Apparently I had earned a customer service bonus I did not realize I had and they applied it for me. They could have ignored it and collected for the car wash as I asked had requested it. I have had two VW's with Fitzgeralds and the service has always been excellent and courteous. Roy, Annapolis More

My experience was pretty great, despite already being a part of the Fitzgerald Automall Family (I previously purchased a vehicle from their Rockville location). None-the-less, my time with this location wa part of the Fitzgerald Automall Family (I previously purchased a vehicle from their Rockville location). None-the-less, my time with this location was extremely pleasant and efficient. I would highly recommend anyone looking for a VW or even a used vehicle to stop in. I suggest you speak with an AJ Tucker. More

From start to finish, Fitzgerald was a great place, and experience, to buy a car. My salesperson, Tom Stubblefield, was helpful and friendly from my first phone call through to driving my new car away. I k experience, to buy a car. My salesperson, Tom Stubblefield, was helpful and friendly from my first phone call through to driving my new car away. I knew that I wanted a new VW Passat to replace my old one (after 10 years) and Tom found me one for a price that I wanted to spend that had more amenities than I thought that I could afford. Everyone that I dealt with was friendly and helpful and they got me out of there with my new car in only a few hours. I really liked that I didn't have to do a bunch of haggling over the price. I would highly recommend Fitzgerald Volkswagen in Annapolis to anyone. More

We went in today to purchase a car and John made it real simple. Car was priced right, financing went smoothly, and trade in was fair. John was very friendly, attentive, knowledgeable and he was not pushy simple. Car was priced right, financing went smoothly, and trade in was fair. John was very friendly, attentive, knowledgeable and he was not pushy. The finance manager, Luis was equally friendly, quick, and very professional. We were pleased with the time it took and are looking forward to driving our new VW. This is our 3rd VW! Thank you! More

My husband and I were interested in a 2013 Passat. I first contacted Fitzgerald Auto Mall of Annapolis via e-mail and Tom Asher replied. He provided answers to all of my questions. My husband and I th first contacted Fitzgerald Auto Mall of Annapolis via e-mail and Tom Asher replied. He provided answers to all of my questions. My husband and I then visited the dealership and met Tom. Tom took us on a lengthly test drive and gave us a detailed overview of the vehicle. The performance, handling and quiet ride of the Passat TDI was more than we could have imagined. It is an impressive vehicle. Tom was very knowledgable of the car and there was absolutely no sales pressure at any time; we felt completely comfortable. Tom was very patient with us and took the time to ensure that we found the vehicle that best met our criteria. I am delighted to say that we did purchase a 2013 Passat TDI from Tom. From the moment we arrived at Fitzgerald's of Annapolis, our experience was the most pleasant experience we have ever encountered at a dealership. We were treated with respect and patience. There was never any agressive, high pressure sales games. It was a pleasure to purchase a vehicle from Tom and I would highly recommend to anyone who is considering the purchase of a vehicle, to visit Fitzgerald Auto Mall of Annapolis and meet Tom Asher. I'm sure you will see the difference. More

I had a lot of work done on my old car and the people that work here seem to have a problem tightening bolts! One caused a terrible oil leak all over my engine and the other could have caused my wheel to that work here seem to have a problem tightening bolts! One caused a terrible oil leak all over my engine and the other could have caused my wheel to fall off!!!! Terrible service center! More

We had a wonderful car buying experience last week with the team at Fitzgerald Auto Mall in Annapolis, MD! I was there Thursday and purchased a VW GTI with sunroof/convenience package. We live over two h the team at Fitzgerald Auto Mall in Annapolis, MD! I was there Thursday and purchased a VW GTI with sunroof/convenience package. We live over two hours away and I had worked with Justin Beam over the phone and found him to be extremely knowledgeable and professional to work with during this process. Our purchase included a trade-in of a 2007 VW Rabbit as well. I came in after a very busy day at work in College Park, and completed this purchase quickly and efficiently, thanks to the team! The car was ready and Justin was prepared for my visit. I left fully understanding the benefits and processes of our new GTI. Luis Linero handled the financial aspect (we were pre-approved by SECU and funded the balance via check). Luis was very helpful explaining the options for “loaner for life” which we will likely do, as we live on the shore. This car is for my husband and we absolutely love it! I have told everyone about our positive experience with Fitzgerald, which was much different from the experience we had with the VW dealer in Dover, DE. Our friends also just purchased a car with Fitzgerald this week. Thanks for a great experience! More