Back

Fitzgerald Used Car Superstore

Frederick, MD

not yet
rated
56 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
Contact Dealership

5640 Buckeystown Pike

Frederick, MD

21704

Directions

Filter Reviews By Type

Showing 56 reviews

March 28, 2014

I had done extensive search for small 4wd pickup and had driven a couple already. Found this one online, and called in to see if it was available. Talked to Mark, friendly and professional on phone. When we More

by drewmorrisonrowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
March 28, 2014

Great experience! I had the pleasure of working with a friendly, personable, professional & non-pushy salesman, Mark Lawson. I purchased my 2013 Jeep Grand Cherokee Tr More

by JLeffler15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
March 21, 2014

Everyone that I worked with was very nice, and helpful. Service was very nice. Just one thing I told Mark that the passenger windshield wiper was pretty bad, and he told them to replace it, and that was no More

by JoyReese3411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson, Jay Cox, can't remember the other 2 guys
January 23, 2014

Fitzgerald Used Autos on Rt. 85 is the most friendly dealership I have ever been to. My salesman, Malcolm, was incredible. He was friendly and never tried to embellish anything in order to sell me my ve More

by devinhill57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcom
June 20, 2013

Welcome to the Car B Que! I purchased a 2005 truck from Fitzgerald Auto Mall in Frederick,MD. There was no warranty on the vehicle because it had 130K miles on it. I understand this. BUT-when the truck cat More

by CGD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager of the dealership
Jun 21, 2013 -

Fitzgerald Used Car Superstore responded

We understand that this car was purchased from our other Frederick location, not this location. Here are the details for that situation though: Colleen - Sylvia from our Customer Relations department has spoken with your husband. He informed us that the car did not catch on fire, but it was smoking. She told him she wished he would have called us prior to the work being done. She would have recommended having the vehicle towed to us; and in situations such as these; she offers customers out of warranty or something not covered: our internal rates on labor and our internal parts pricing. Unfortunately the vehicle was not under warranty; the extended warranty was declined; and had the work done elsewhere. She printed out all related documents from our documents file to let your husband see what he signed. Sylvia offered him a $500.00 credit or allowance towards another purchase with us and that this allowance/credit would stay on their record and could be used at any time with no expiration date. She let him know we do our best to inspect the vehicles but they are Used Vehicles and some items don’t manifest themselves in the warranty period with the additional fact we only have the trading customers representation of how the vehicle was cared for if we have not been the servicing dealer. Your husband left her office saying he definitely understood, shook her hand and thanked her for her time. She gave him her card and let him know he could call her if he had any additional questions.

December 12, 2012

All of the personal I worked with were great. I would recommend this dealship to all of my family and friends. I would purchase again from them. More

by Gloria Hankey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Harrison
November 13, 2012

David was fantastic- very friendly and knowledgeable. We could not be happier with the service he provided. Overall it was a great experience and we hope to work with him again in the future. More

by go9ers80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Harrison
September 11, 2012

There was no sticky sales pitch +++ He let me look at the car and basically had documentation to answer all my questions... it was a good experience... More

by corey.langham.33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Sep 14, 2012 -

Fitzgerald Used Car Superstore responded

Thank you for taking the time to post about your good experience. We will let the sales team know.

August 24, 2012

Customer service was great as the salesman David did not put any pressure on us to buy the car and did everything we asked without question when we asked for the car report. Although he was not as knowledge More

by Curtis Dooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Harrison
August 12, 2012

We had a great experience buying from Fitzmall and especially from our sales rep, Dave Harrison. He was responsive, helpful, friendly and efficient. I have already recommended him and Fitzmall to a More

by Barbara Stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Harrison
Aug 15, 2012 -

Fitzgerald Used Car Superstore responded

We will pass on your kind words and great review to Dave. Thank you for giving us the opportunity to earn your business. Enjoy your new vehicle! Thanks, Chance Woodal Sales Manager

...
5