Fitzgerald Toyota Gaithersburg - Service Center

I went in because the SRS dashboard light showed a malfunction in the system. The techs found a problem that required replacement of the front passenger side curtain airbag, located in the seat. Monty malfunction in the system. The techs found a problem that required replacement of the front passenger side curtain airbag, located in the seat. Monty, the gentleman who did the intake, spend over one hour on the phone to get the almost $3000 parts and labor covered by the extended-manufacturer's warranty, which he did. I had to leave my car for almost a week there so the adjusters came and took a look at the problem and decided if they would cover it. Toyota Lakeforest gave me a loaner for free, because I had bought a deal when we bought the car, but the loaner was the least comfy car ever, but at least it ran. Monty mentioned that I could stop by and exchange it for another one if I wanted, but I did not have the time. Thankfully, they did cover all the expenses for the job, and that saved me a bundle. I would like to say that it was thanks to Monty's work that it happened that way. He kept me updated and called me when necessary. More

This is actually the third time Judith Riccio has served me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area until the other staff arrived. I appreciated that because it was wet and rainy outside. Judith gave me a warm welcome and I was so pleased that not just her, but one of the other employees remembered who I was. While I was waiting in the waiting area, my car had already been processed and Judith brought me the 60,000 miles recommendations. That was amazing. All I had to do was to agree and assign. Judith knows me well and only selects the "necessary" services and helps me find the most economical package/price/deals. So I enjoy coming to Toyota Fitzgerald - the employees are super++ friendly, very helpful, and I have never had any problems with any of the repairs made. They help me find an affordable price and I am a very happy customer. Would definitely visiting here for work done on your car. I also love that there are computers with internet, so that I can check my email and use the internet and work off-site. More

A wonderful place to service your car- mostly due assistant service manager Patrick Nugent. He is always courteous and informative and addresses all of your concerns quickly. He makes car service a assistant service manager Patrick Nugent. He is always courteous and informative and addresses all of your concerns quickly. He makes car service a pleasure! More

I recently bought my third Toyota from Fitzgeralds - mainly because of the great service they provide in maintaining my car. I have never found them to do more service than was really required and I fe mainly because of the great service they provide in maintaining my car. I have never found them to do more service than was really required and I feel like I have always been treated fairly. Having my service done there gives me the confidence that I can drive without concern for my car breaking down. Patrick Nugent has been great and usually takes care of me, but the rest of the team is terrific too. More

The service I received was excellent! Pat Nugent was very helpful during the check in of my vehicle, and he called to let me know how the repairs were going as well. When I picked up my Tundra, it was very helpful during the check in of my vehicle, and he called to let me know how the repairs were going as well. When I picked up my Tundra, it was clean and running great! I will definitely be coming back and hopefully I'll have Pat as my service advisor. Jim Cook More

From a negative review that I posted on 7/14/2011 (from colemch), I wanted to update my comment. With the complaint that I had, I wanted to comment that my service was taken care of. After a bit of mis colemch), I wanted to update my comment. With the complaint that I had, I wanted to comment that my service was taken care of. After a bit of miscommunication, everything worked out fine. I am truly satisfied with the service I received and will continue to take my 2007 Hyundai Veracruz to the dealer. I am also thinking about trading my 2007 Hyundai Veracruz to a 2011-2012 Hyundai Veracruz. Thanks. More

I went in for routine service, and waited for my car to be ready. Justin explained that my brakes were OK for some short, local driving, but should be replaced soon. I told him I would be traveling soon, a be ready. Justin explained that my brakes were OK for some short, local driving, but should be replaced soon. I told him I would be traveling soon, and driving through mountains. He recommended replacing the brakes, which I agreed to. He kept me informed of what was going on at all stages of the service, what my options were, the time and cost involved. At the end, he handed me back a car cleaner than when I brought it in. I have always received excellent service at this facility; repairs are done right the first time, and the cost is comparable to other shops in the area. More

*** Update 11/2011 **** Dealership heard our concerns and addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint i addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint is with Fitzgerald Hyundai for the extremely poor service due to repeated lies and excessive delays to repair our 3 month old Hyundai Sonata following an accident. The Bodyshop representative said they would take good care of us, would check the breaking system, and based on his estimates said it to be a week’s worth of work. In the end, this was far from the case, after 37 days we incurred a $504 dollar rental car bill for overages, and paid $502/mo on a car we did not have use of. The most common explanation we got was that the airbag harnesses had to be ordered (which was known from day one) and we were told they were not ordered until at least a week into the repair, and the delay to receive them was over 3 weeks. We were later told from the body shop that they had to come from overseas. Then we were told they had to be custom made overseas. All the while we kept reminding them to do a thorough analysis of the brakes due to the belief they were the cause of the accident. They repeatedly assured us that they were taking care of this. After over 4 weeks they said they were having the brakes looked into (and had finally received the parts). In fact they asked we delay the pickup for a day just to ensure they had gone over the brakes thoroughly. Finally the car is picked up. My Ex had been telling them and telling them about the overages of the rental for a while, and they suggested she bring in the bill and ask for some consideration. I took the day off and took the bill to the body shop manager John Sartori personally, and then later to the dealership General Manager Danny Rosenfeld. John had said they had submitted a request to Hyundai for some consideration as a result in the delays to getting her car on the road. I too saw this is unacceptable that Hyundai requires these parts to be replaced to the tune of several thousand dollars when an airbag is deployed, but that the do not keep them in inventory locally, or even in the USA! They said they would get back to me probably on Monday. A week went by without any contact. Finally I called and was told they had been researching the situation and several managers met specifically on my situation. Danny was disturbed that I had not gotten a call back from either the service or bodyshop manager especially after he was told it would be done a specific time. I called and spoke to John , and what I heard that was even more unacceptable was the discovery that they had no justification to ask consideration of Hyundai because in reality the parts were ordered and arrived in a couple days!!!! When asked what was done for each of the 37 days if the parts were not the delay. The response I got was that it went back and forth from the body shop and service, but no one’s accounting system could pinpoint what was done when. I was offered a measly $170 to just go away. I declined, and requested my request for refunds be elevated. John took the request and said he or someone would get right back to me. From his tone that sounded like within an hour or two. Here it is another week has gone by, and still I’m getting the runaround. My ex is currently having job problems, and Hyundai stuck her with all this rental overage ,and to make matters worse, she had to make $504 month payments on a car that presumably just sat at the dealer. Danny Rosenfeld seemed genuinely concerned over our ordeal and seemed to want to make it right, but it would seem that the bodyshop and service Managers have only one thing on their minds, and that’s their bottom line. Oh yes, did I mention they have absolutely no record of ever checking the brakes, or anyone who can vouch for having done a diagnostic? Summary: I have not bought a car here, and have no negative things to say about the sales group. It’s the Service and BodyShop that I believe that despite a $12,000 repair do not put the customer first (or 2nd, third, or fourth for that matter). Get your repairs done elsewhere. More

I bought a bran new RAV4 from Fitzgerald Auto Malls in April, 2011. I had Corolla, Camry and Avalon prior. After the week rain that we had recently, I noticed that the rear auto de-fog for RAV 4 did not April, 2011. I had Corolla, Camry and Avalon prior. After the week rain that we had recently, I noticed that the rear auto de-fog for RAV 4 did not work as the rear auto de-fog Corolla, Camry and Avalon worked; it did not work as fast and clean as the previous Toyota cars that I had. I took the RAV 4 to the Service Department for a check and I was told that everything was ok. However, I still felt that the RAV4 rear auto de-fog works differently and I was still concerned. I contacted Toyota Customer Services and explained my concerns to the service representive. Toyota Customer Services asked me to bring back to the Service Department and they would have Ed McCurry, the manger for Services Department at Fitzgerald Auto Malls to contact me. Mr. McCurry contacted me the next day and I met with him to discuss my concerns. He listened to my concerns and treated my concerns as his own. Mr. McCurry documented my concerns and stated that he would get back to me once his lead technician check the issues. Mr. McCurry called me immediately when he had the report. He had the technician test the voltage at defogger grids, starting voltage and ending voltage. The technician then compared the data with known good vehicle. Toyota was also contacted and a case was created. The technician was instructed to mist rear window water and test the performance. It was verified that the read defroster is working as designed. During the contacts that I had with Mr. McCurry, Mr. McCury is always very professional, patient and he takes my concerns seriously. Mr. McCurry follows through as he promises. He provides the BEST customer services anyone would possible ask for. My son will be able to drive next year. I plan to give my son this RAV4 and buy another Toyota for myself. I definitely will go back to Fitzgerald Auto Malls for my next vehicle simply for the wonderful customer services Mr. McCurry provides. Buying a new car is easy but it is not easy to find a dealership with great Services Department. Thank you again, Mr. McCurry. M.S. from North Potomac More

Very professional and customer service oriented. Great experience. The service manager Judith fully explained what had been done and I walked away very confident that quality work had been done. experience. The service manager Judith fully explained what had been done and I walked away very confident that quality work had been done. More