Fitzgerald Toyota Gaithersburg - Service Center

I brought my Kia in to Fitzgerald as I had several previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I wal previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I walked in on a Monday morning with no appointment, and they were quick to assist me and get me on my way. I left my car for service for the day, but received a phone call before lunch that my car was ready for pickup. Everyone was extremely friendly, and the price was very reasonable! I will definitely return for future service work.....sorry Kia, but my business (and money) are going elsewhere. Thanks Brandon for your help, and keep up the good work! More

I am always impressed with the customer service at Fitzgerald Lakeforest Toyota. Judith Riccio is always professional, helpful and takes the time to listen to my concerns. Ms. Riccio always makes sure Fitzgerald Lakeforest Toyota. Judith Riccio is always professional, helpful and takes the time to listen to my concerns. Ms. Riccio always makes sure I am aware of every detail that is happening to my vehicle. During today's visit, along with Ms. Riccio, I also spoke with the mechanic working on my minivan, Eric Stieve. Mr. Stieve thoroughly explained everything he did, in layman's terms, which is so important because I'm not a car expert at all. I was very impressed with the level of service and care I received today. More

I purchased my Prius from Fitzgerald in 2005 and have had all service performed by Fitzgerald for the past 105,000 miles. Every time, 100%, I have been very pleased with the overall process, workmanship, pri all service performed by Fitzgerald for the past 105,000 miles. Every time, 100%, I have been very pleased with the overall process, workmanship, price, and communication. My latest experience was excellent. Today I bought a set of tires and again everything went smoothly. I was particularly impressed with my service advisor, Judith Riccio. She was highly responsive, efficient, accurate, and well spoken. She offered guidance on selecting the correct tire for my car and budget. I felt that she was really on top of everything including meeting my schedule and keeping in touch with me. Not one glitch. 100% professional. Over the past 40 yeas I have owned BMWs, Acuras, and VWs. No dealer has ever been as good as Fitzgerald’s. No hassle, no waiting for a loner, no suspicious quotes, no questionable work. More

Since purchasing both of our vehicles at Fitzgerald 6 years ago, we have had incredible peace of mind in having our car and minivan serviced at the Gaithersburg service facility. I have worked almost exc years ago, we have had incredible peace of mind in having our car and minivan serviced at the Gaithersburg service facility. I have worked almost exclusively with Pat Nugent over the course of this timeframe and feel like Pat has become a trusted part of our family. Not only is Pat knowledgable, but extremely trusworthy..he never sells service that isn't needed and is exceptionally fair; he treats his clients with respect. While a lot of people "sweat" the service experience, when I bring my car in for service, I know I'm in good hands with Pat and leave knowing the right work is done right the first time. More

As a female customer, it has been very difficult to avoid encounters that perpetuate auto dealer stereotypes. However, my experiences at Fitzgerald have greatly improved since I have had the opportunity o encounters that perpetuate auto dealer stereotypes. However, my experiences at Fitzgerald have greatly improved since I have had the opportunity of working with a female service associate. She is very thorough and takes the time to explain service problems and the required repairs in language I understand. Over the past 30 years, experiences with servicing my vehicles at any delership have been very frustrating - ignoring my concerns, performing service repairs prematurely, unexplained charges. As a result, I have preferred to use an independent repair shop. Now, I do not hesitate to call Fitzgerald with service issues. The price is usually fair- she reminds me about the specials offers and coupons (I don't have to remind her!). In addition, I have found the rest of the service staff to be extremely courteous and friendly. More

I bought my 2003 Toyota Corolla from Fitzgerald's Lakeforest Mall in 2002 and have had my car serviced there since then. Overall I have been very pleased with my car and the service provided and wit Lakeforest Mall in 2002 and have had my car serviced there since then. Overall I have been very pleased with my car and the service provided and with Dan Rodkey, service advisor, in particular. He is always most helpful and friendly and advises me as to what my car needs and when it is needed and the cost. In addition, when I was at Fitzgerald's yesterday he went above and beyond the call of duty to assist me with a problem with my trunk. The problem was that my key had broken off in my trunk lock. Dan personally tried to remove the broken piece and he successed. In addition, he was kind enough to not charge me for it. I was very appreciative that I did not need to buy a new lock. Dan could have just told me that I needed a new trunk lock instead of trying to solve the problem himself. Someone less dedicated might have done so. In my opinion, Dan is an outstanding service advisor and I just wanted to commend him for his outstanding assistance. In addition, I think that your loaner car service is wonderful. I have used it many times. It is extremely convenient and most helpful. When my 2003 Corolla eventually bites the dust I plan to buy another Toyota from Fitzgerald's because I have been so satisfied overall with my experiences there. Many thanks. More

Very pleased with Fitzgerald's Auto in general, Toyota in particular. Very friendly staff and great service. My compliments to Judith Riccio. She is very friendly, helpful and knowledgable about Toyota servi particular. Very friendly staff and great service. My compliments to Judith Riccio. She is very friendly, helpful and knowledgable about Toyota service. Also want to recognize Mike who typically greets me and takes the car. Very pleased and satisfied customer. Thanks; John Tatum jtatumt@netscape.net More

Monty has been my advisor on my Landcruiser for a few years. He is always efficient and professional. When a service problem presented, he worked to resolve it quickly and kept my interest first. He a years. He is always efficient and professional. When a service problem presented, he worked to resolve it quickly and kept my interest first. He also takes a very proactive role in planning the right service work based on my car and needs. More

Steve winkler was a pleasure to work, very friendly and knowledgeable and took very good care of us. We will definitely come back to Fitzgerald Toyota to service our cars. knowledgeable and took very good care of us. We will definitely come back to Fitzgerald Toyota to service our cars. More

Fitzgerald toyota is excellent all around. Every aspect of their business is smooth and professional, with courteous and kind staff. Prices are very good and really extinguishes the stereotypes of high dea of their business is smooth and professional, with courteous and kind staff. Prices are very good and really extinguishes the stereotypes of high dealership prices. Lobby is nicely equipped and my assistant service manager Judith is the friendliest most helpful associate I've had the pleasuring of dealing with in years. More