Fitzgerald Toyota Gaithersburg - Service Center

Ms. Riccio was friendly, helpful and was pro-active in getting the car back to me in the time I specified. She also looked over the history and offered me some options to save time and money. I did get getting the car back to me in the time I specified. She also looked over the history and offered me some options to save time and money. I did get my car back before the time I needed. More

I have been bringing in my Toyota Highlander to this dealership since 2006. I must congratulate Mr. Fitzgerald on his selection of managers and customer service representatives since they are top notch dealership since 2006. I must congratulate Mr. Fitzgerald on his selection of managers and customer service representatives since they are top notch, in my opinion. Mr. Patrick Nugent always is the most pleasant, concerning individual to me as I am sure he is to other customers. On my most recent visit for my highlander oil change, I mentioned to Mr. Nugent that I was having problems with my GMC Envoy's check engine light repeatedly coming on. That I have had taken it to 3 different ASE mechanics to resolve the problem. Unfortunately it was still coming on. Mr. Nugent informed me that his service department not only check this for free but also all vehicle makes are handled by their service department. I brought up my GMC Envoy a few days later and they keep it overnight since it was a holiday and couldn't get all the parts needed. Mr. Nugent and the mechanic, Mr. Winston, fixed my problem that 3 others didn't. I am very satisfied with the excellent personal service, quality of the service and excellent pricing. Thanks! I appreciate all the great work and all the follow-up calls from Mr. Nugent. Wes and Ed respectively! More

It's a pleasure working with Judith Riccio when I visit Fitzgerald to have my van serviced. She is friendly, enthusiastic and helpful, always wanting to get me 'in and out' as quick as possible. Fitzgerald to have my van serviced. She is friendly, enthusiastic and helpful, always wanting to get me 'in and out' as quick as possible. More

Had 25,000 free service from Scion and was treated every bit as well as would have been if high cost purchase. They even gave me a free cab ride to work and back toe pick my car bit as well as would have been if high cost purchase. They even gave me a free cab ride to work and back toe pick my car More

Excellent and friendly service, always. I have purchased three cars from Fitz and always use their maintenance shop for repairs and scheduled maintenance. Always top notch, honest and prompt... three cars from Fitz and always use their maintenance shop for repairs and scheduled maintenance. Always top notch, honest and prompt... More

All the service representatives I have worked with have been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restr been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restrooms and coffee/snack areas are kept clean. There have only been a couple of times when I have needed to use the loaner car program, but I am glad I purchased the Lifetime Benefits program when I purchased the car. It has been great to use the $35.00 coupon for oil changes or other service. More

It's difficult to describe how friendly and helpful Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I tru Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I trust her and enjoy seeing her regularly. A+++ More

I was very happy with the service that I received at this dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering flui dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering fluid flush. Judith Riccio helped me out and was very pleasant. I was a repeat customer that had gone to Darcars of Silver Spring but after bad service, I am glad that I came back to Fitzgerald. More