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Fitzgerald Toyota Gaithersburg - Service Center
Gaithersburg, MD
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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104 Reviews of Fitzgerald Toyota Gaithersburg - Service Center
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March 11, 2013
I brought my Toyota Camry hybrid in for routine service. I was told by my service representative Ms. Riccio that the car also had a recall from Toyota to complete, and as a result the car might not be ready I was told by my service representative Ms. Riccio that the car also had a recall from Toyota to complete, and as a result the car might not be ready for a number of hours. Rather than have me wait longer than expected, she offered me a loaner car (at no charge through my service plan) and even helped me see which loaner cars were available so I could find one that was a little more "fun" to drive. As she has on several occasions in the past, Ms. Riccio treated me with tremendous courtesy, efficiency, and professionalism. (In fact, in the 7 years I've been bringing my car to Fitzgerald I've never had a bad experience with any of the service reps or other employees.) In this era when many people seem indifferent or unaware of excellent customer service, Ms. Riccio continues to represent Fitzgerald Toyota exceptionally well. I was sincerely most impressed. More
by RobFields
Employees Worked With
Judith Riccio, Asst. Service Manager
February 04, 2013
Ms. Riccio was friendly, helpful and was pro-active in getting the car back to me in the time I specified. She also looked over the history and offered me some options to save time and money. I did get getting the car back to me in the time I specified. She also looked over the history and offered me some options to save time and money. I did get my car back before the time I needed. More
by regular customer
Employees Worked With
Judith Riccio
January 26, 2013
I have been bringing in my Toyota Highlander to this dealership since 2006. I must congratulate Mr. Fitzgerald on his selection of managers and customer service representatives since they are top notch dealership since 2006. I must congratulate Mr. Fitzgerald on his selection of managers and customer service representatives since they are top notch, in my opinion. Mr. Patrick Nugent always is the most pleasant, concerning individual to me as I am sure he is to other customers. On my most recent visit for my highlander oil change, I mentioned to Mr. Nugent that I was having problems with my GMC Envoy's check engine light repeatedly coming on. That I have had taken it to 3 different ASE mechanics to resolve the problem. Unfortunately it was still coming on. Mr. Nugent informed me that his service department not only check this for free but also all vehicle makes are handled by their service department. I brought up my GMC Envoy a few days later and they keep it overnight since it was a holiday and couldn't get all the parts needed. Mr. Nugent and the mechanic, Mr. Winston, fixed my problem that 3 others didn't. I am very satisfied with the excellent personal service, quality of the service and excellent pricing. Thanks! I appreciate all the great work and all the follow-up calls from Mr. Nugent. Wes and Ed respectively! More
by RFR
Employees Worked With
Pat Nugent
January 02, 2013
It's a pleasure working with Judith Riccio when I visit Fitzgerald to have my van serviced. She is friendly, enthusiastic and helpful, always wanting to get me 'in and out' as quick as possible. Fitzgerald to have my van serviced. She is friendly, enthusiastic and helpful, always wanting to get me 'in and out' as quick as possible. More
by DianeKatz
Employees Worked With
Judith Riccio
January 02, 2013
Had 25,000 free service from Scion and was treated every bit as well as would have been if high cost purchase. They even gave me a free cab ride to work and back toe pick my car bit as well as would have been if high cost purchase. They even gave me a free cab ride to work and back toe pick my car More
by Melodylou
Employees Worked With
Judith Riccio
January 01, 2013
Excellent and friendly service, always. I have purchased three cars from Fitz and always use their maintenance shop for repairs and scheduled maintenance. Always top notch, honest and prompt... three cars from Fitz and always use their maintenance shop for repairs and scheduled maintenance. Always top notch, honest and prompt... More
by Toquinto
Employees Worked With
Judith Riccio
December 24, 2012
All the service representatives I have worked with have been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restr been very knowledgeable and have kept me informed about the progress of the service and have been up front regarding costs. The waiting areas, restrooms and coffee/snack areas are kept clean. There have only been a couple of times when I have needed to use the loaner car program, but I am glad I purchased the Lifetime Benefits program when I purchased the car. It has been great to use the $35.00 coupon for oil changes or other service. More
by sjbeileen
Employees Worked With
Judith Riccio
December 20, 2012
It's difficult to describe how friendly and helpful Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I tru Judoth is to work with. She goes way beyond just good service to take care of her customers. I wouldn't go anywhere else to care for my car. I trust her and enjoy seeing her regularly. A+++ More
by lnealon
Employees Worked With
Judith Riccio
December 13, 2012
I was very happy with the service that I received at this dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering flui dealership last on Friday, December 7 2012. I had previously been there three weeks prior for an oil change and came back to do a power steering fluid flush. Judith Riccio helped me out and was very pleasant. I was a repeat customer that had gone to Darcars of Silver Spring but after bad service, I am glad that I came back to Fitzgerald. More
by chessperson
Employees Worked With
Judith Riccio
October 10, 2012
Brought my vehicle in on October 9th for an oil change and to check for a rattling noise. Judith was great to work with. She greets you with a smile, is friendly and courteous. For that, Customer Serv and to check for a rattling noise. Judith was great to work with. She greets you with a smile, is friendly and courteous. For that, Customer Service, Friendliness and Overall Experience gets a 5. I gave the Quality of Work a rating of 5, because, aside from changing the oil and filter, if you don't know what needs to be done or how to do it yourself, you have to trust in the integrity of the service provider to provide the proper service and not create or find something wrong that all of a sudden needs to be repaired now! I gave Price a 4. Only because no one wants to part with their hard-earned money. But, for an oil change, tire rotation, and a replaced belt, the price was bearable and fair. Dealership and Service Dept. will not dissapoint. More
by rdaproza
Employees Worked With
Judith Riccio
