Fitzgerald Toyota Gaithersburg - Service Center

This place is always great. I had my water pump & serpentine belt replaced under warranty at Darcars in Silver Spring, MD about 1-1/2 months ago. I noticed a screeching noise when I would start up my serpentine belt replaced under warranty at Darcars in Silver Spring, MD about 1-1/2 months ago. I noticed a screeching noise when I would start up my car. I told Judith (service rep) abut the problem, she had the mechanic diagnose free of charge and the mechanic found belt was damaged (not sure how since Darcars supposedly just put on a new one). Judith ordered the part and scheduled an appointment and all this work will be done free of charge under warranty (even though this dealership did not do the warranty work). Will always take my car here and never again to Darcars in Silver Spring, MD. More

Waited 3 hours for a scheduled oil change, after being given a 1 hour estimate. Wasting customers time is not a priority. Advisor left without notification and invoice was sitting unattended for about 1/ given a 1 hour estimate. Wasting customers time is not a priority. Advisor left without notification and invoice was sitting unattended for about 1/2 hour which would have been longer if I hadn't gone up for a status report. I recommend planning on dropping the car off for the entire day if you decide to go there. I have no problems with their service and price but the 0 rating is deserved based on how long it took, being this was scheduled 2 days ahead of time! More

This young woman is a valuable credit to your company; efficient, friendly, helpful, neat and caring. She went out of her way to be helpful to me, going outside to personally move my vehicle into a more efficient, friendly, helpful, neat and caring. She went out of her way to be helpful to me, going outside to personally move my vehicle into a more accessible location for my disabled husband. She is a compliment to your company. More

When ever I come to your dealership I always deal with Judith Ricco. She is always friendly and extremely eager to help me with what ever issue I am having. She is very knowledgeable about the service t Judith Ricco. She is always friendly and extremely eager to help me with what ever issue I am having. She is very knowledgeable about the service that I receive and able to answer any questions that I may have. I am so pleased with the service that she gives me that I let others in line go ahead of me so that I will be able to speak with her. She seems to genuinely care about making sure my experience at the dealership is a positive one. More

I bought my Scion TC in 2006 and in the 7 years that I've owned this car, it has only been to Fitzgerald for maintainance. This isn't because I am philosophically committed to dealership service. In t I've owned this car, it has only been to Fitzgerald for maintainance. This isn't because I am philosophically committed to dealership service. In theory, I can change my own oil. I go back to the dealership time and again because of the service delivered by Patrick. In 7 years, I've seriously waited in line to work with Patrick and he's always looked out for me. When it was time for a change of tires, my do-it-yourself friend was horrified that I'd gone to my dealer to get my tires changed. I showed him my receipt and he went back and did his research. Eventually, he came back a little chagrined. "Yup," he said. "They really do take care of you." He couldn't have found my replacement tires and done the work himself for any cheaper than the service I got through Patrick. Granted, I've only ever worked with Patrick, but I've always found Fitzpatrick to be reasonable, responsive, and fair. More

Awesome customer service! They treat you like you purchased a much more expensive luxury vehicle. I highly recommend this dealership and the service department as well! purchased a much more expensive luxury vehicle. I highly recommend this dealership and the service department as well! More

Fitzgerald Toyota preforms service on two of my vehicles; Fitzgerald Toyota preforms service on two of my vehicles; a Toyota 4 Runner and a Jeep Liberty. You may ask why I take a Jeep to a Toyota dealershi Fitzgerald Toyota preforms service on two of my vehicles; a Toyota 4 Runner and a Jeep Liberty. You may ask why I take a Jeep to a Toyota dealership for service? The answer, Fitzgerald services my Jeep better then the Jeep dealership! The customer service is outstanding, the technicians are detailed when servicing/evaluating my vehicles, and provide a timeline of when service needs to be performed. Which affords me the opportunity to budget for more expensive service requirements. In any service industry, the customer service person that greets you can make or break the overall experience. At Fitzgerald my Service Manager, Judith Riccio, takes customer service to another level. Her attention to details, timely status reports, even coming in on her day off to check on my vehicles, gives me a level of trust and confidence that I have truly selected the right dealership to service my vehicles. Thank You Judith & Fitzgerald! More