Fitzgerald Toyota Gaithersburg - Service Center

Poor poor poor customer service @service center They have terrible customer care representative. Seriously, need better people to greet the customers. System can make a error, but it is a employee's They have terrible customer care representative. Seriously, need better people to greet the customers. System can make a error, but it is a employee's responsibility to fix the problem. Please learn how to apologize to the customer if the error happens and be more friendly. More

Has Potential to be Good I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon revi I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon review of the finished work when I arrived home, I discovered that there were dents/scratch and super glue used to repair my side mirror since it was necessary to remove it in order to replace the weatherstrip. Drove right back to the service center where the Service Manager assured me it will be resolved. Fast forward a week later, my mirror was replaced and the dents and scratches were made invisible after they took the car back in for half a day and provided a loaner. The Assistant Service Manager I worked with during both trips demonstrated he understood my pain points and sought to make things right. More

2 strikes and they are out On my first visit with my new preowned Sonata, they did normal service and checked for a slow leak in one of the tires. They could not find the leak a On my first visit with my new preowned Sonata, they did normal service and checked for a slow leak in one of the tires. They could not find the leak and I discovered a few days later that they left the tire they were testing way overinflated. On my 2nd visit, they did some extensive break work and I had checked the box to give me the old parts but that wasn't done and I didn't realize it until later. My confidence in these guys is low. Going to try another dealer for my next service. More

Service Center - Extremely poor service and dishonest. I am updating original review. My rating remains the same as my service experience was terrible for numerous reasons and I'm concened about the integ I am updating original review. My rating remains the same as my service experience was terrible for numerous reasons and I'm concened about the integrity of the this service location. I am encouraged by the fact that I recieved a prompt call from next level management to learm more abou the experience and try to resolve it. They seem to be aware of the issues at this site and I was told that they are working to address. More

Highly recommended I am a new driver, so finding a trustworthy, reliable, friendly, helpful, and caring dealership and service center that I could have a partnership wit I am a new driver, so finding a trustworthy, reliable, friendly, helpful, and caring dealership and service center that I could have a partnership with was a top priority. I talked with many parents and friends about different places, and Fitzgerald Toyota Service Center was the one place people kept saying was fabulous. I went there after purchasing my first car, a 1999 Toyota Corolla, and it needed some work done. I was pleased to personally speak with the Service Manager, Gil Briggs, and he told me everything that would be done, the expected time and the cost. I have to say he was a pleasure to work with, was super helpful, and wonderful; I can personally see why he is the manager. I would HIGHLY recommend taking your car to Fitzgerald. The staff is so helpful and caring. They fixed my car the first time and I haven't had any problems since. The staff is friendly, helpful and very patient, even through me asking a thousand questions. I couldn't think of going anywhere else. I am pleased to say they surpassed my expectations. More

We had an unexpected trip to make to Chicago and I was overdue for an oil change. I rushed our 149,000 mile 2000 Sienna in for the oil change and for the van to be checked and serviced as needed to prep f overdue for an oil change. I rushed our 149,000 mile 2000 Sienna in for the oil change and for the van to be checked and serviced as needed to prep for the trip. Why did we use the 2000 vehicle for the long trip in sub-zero weather? Because we can! It's a Toyota, regularly serviced by Fitzgerald and most recently we have been working with the ideal service rep who should be used to train all others: Judith Riccio. Prices are always comparible to other service options and we find the people we deal with, Judith and now supervisor, Wes, to be always honest and great at setting our expectations. More

I dropped my car off last night for service. Was called at 8:30 am saying it was almost done, everything was fine, and it would be ready at noon. I came by after work at 6:30 pm and was told that the car w at 8:30 am saying it was almost done, everything was fine, and it would be ready at noon. I came by after work at 6:30 pm and was told that the car was not done and that since I had not gotten a call saying it was done that I shouldn't have expected it to be ready. They had no explanation as to why my car was not ready and had trouble finding the ticket. Really? This is not an acceptable level of service. More