Fitzgerald Toyota Gaithersburg - Service Center

Pat Nugent, a sales rep at Fitzgerald Toyota in Gaithersburg, couldn't be a nicer guy. He was very helpful, friendly, and informative. Great experience. Gaithersburg, couldn't be a nicer guy. He was very helpful, friendly, and informative. Great experience. More

I brought my white Sonata in to have the radio replaced. I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I not I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I noticed black scuff marks on the passenger, left quarter panel. The next morning I called Justin expressing my concern ove rthe scuff marks. Justin asked me when it would be convenient for me to bring it back. I told him I could be there within 30 min. When I got there, Justin immediately took the car back to have it cleaned, buffed, and made to look like new. His professionalism was greatly appreciated. More

This has been by far my favorite dealership to deal with. They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to continue for years to come. More

They were friendly and helpful. The wait was not bad, and the waiting room was comfortable. He was courteous and accurate to the time it would take. and the waiting room was comfortable. He was courteous and accurate to the time it would take. More

This was for the 1st oil change to my 2011 Tucson. It was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. More

I bought my Hyndai at this dealership and and I dearly love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my f love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my favorites are two brothers Josh K. (sorry, I can't spell the last name...but who cares, he always remembers me and MY name!) and his older brother, (I have dealt with Josh the past 2 times) are friendly, efficient, professional, knowledgeable, very courteous, and always tell me up front how much the service will cost so I can RELAX... because I know there will be no surprises. If I choose to wait, I am kept always kept informed of my car's progress. While waiting snacks and water(bottled COLD) were passed around (REALLY! AWESOME! Vending machines were available but this was the same mix for FREE and offered in a basket! What hospitality...like a fancy hotel!) making the wait seem MUCH shorter and, I must say, most welcome. A very modern large flat-screen TV carried news/entertainment programming while magazines were available with plenty of OVER-SIZED seating everywhere making plus-sized folks like me feel much more at ease. Clean, well-stocked restrooms (yes, one for each gender) right in the waiting area were also a very thoughtful touch. My car was done in the expected amount of time. It was done right. It was washed, vacuumed, and waxed. I am one HAPPY CAMPER. You bet I am coming back to Fitzgerald's Hyndai for service on my car because they are the BEST! and so is Josh K. and his brother. Sorry I can't spell fellas... More

My last service visit for my Hyundai was a great experience, thanks to the staff at Fitzgerald. John Haybrook was extremely knowledgable, explained the situation in laymans terms, and he made sure I experience, thanks to the staff at Fitzgerald. John Haybrook was extremely knowledgable, explained the situation in laymans terms, and he made sure I understood exactly what I was paying for. The manager there runs a very organized efficient team. Thanks! More

Friendly service Mr Brandon kept Me in the loop of what was going on, over all is all good.So far I'm Happy with my car and the way is running. I hope to have a good relationship with FItzgerald since is t was going on, over all is all good.So far I'm Happy with my car and the way is running. I hope to have a good relationship with FItzgerald since is the only dealer near by, I would recomend Mr Brandon to anyone looking to service a Hyundai vehicle More

My truck had an electrical issue with one of the windows. As soon as I pulled into the service lane, someone was there to greet me. The problem was diagnosed quickly and dealt with in due course. The whole s As soon as I pulled into the service lane, someone was there to greet me. The problem was diagnosed quickly and dealt with in due course. The whole service department runs like a well oiled machine. Fitzgerald's competitors could learn a thing or two from these guys. More

I was told that my camry was leaking oil into the head gaskett by a repair shop. I decided to take it back to the dealership where it was purchased. Wes advised me that they would take a look & get back gaskett by a repair shop. I decided to take it back to the dealership where it was purchased. Wes advised me that they would take a look & get back to me asap. I was given the bad news that yes it was leaking and that I needed a new head gaskett. Wes was professional from the time I spoke with him on the phone to the completion of the repair. I was given a loaner car while the car was being repair at no cost. It took a little longer to repair due to complcations but, when I picked up the car it not only runs like new ,it also looked new. Wes had my car detailed to make up for the extra time needed to repair the car. I am so please with the results and feel that he went out of his way to make sure that I was completely satisfied. He made me feel like a valued customer. More