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Fitzgerald Toyota Gaithersburg - Service Center
Gaithersburg, MD
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of Fitzgerald Toyota Gaithersburg - Service Center
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October 13, 2024
Need to better job cleaning the vehicle. This my second vehicles purchase and not happy with this service . This my second vehicles purchase and not happy with this service . More
by Anthony Duong
Employees Worked With
September 27, 2024
I've had the pleasure of working with Chris every time I visit the Toyota sales store, and he never disappoints. He’s always professional, knowledgeable, and goes above and beyond to help with whatever I ne visit the Toyota sales store, and he never disappoints. He’s always professional, knowledgeable, and goes above and beyond to help with whatever I need. His excellent customer service and willingness to assist have made each experience stress-free and enjoyable. Highly recommend working with Chris if you’re looking for top-notch service! More
by Oluwadamilare
Employees Worked With
September 22, 2024
My Rav4 wouldn't start. Had it towed in on a Monday. Said my battery was bad, I would have to buy a battery for them to proceed. I bought the battery, they kept the car all Had it towed in on a Monday. Said my battery was bad, I would have to buy a battery for them to proceed. I bought the battery, they kept the car all week "testing" it. After a week and $800 they said said my car was fixed, should have no more problems. All they did was change the battery. Two days later my car is not starting. More
by dave
Employees Worked With
Paul in Service
September 07, 2024
Axel is by far the best car salesmen I have ever worked with. And I have bought many a car in my day. I’m old. I purchased my car over a year ago and he continues to take my calls regarding my complicated with. And I have bought many a car in my day. I’m old. I purchased my car over a year ago and he continues to take my calls regarding my complicated radio! One thing about Toyota i DO NOT like is that I now have to subscribe (extra monthly fee) in order to start my car remotely! Boooo xxxx. Axel is great and deserves a giant bonus!!!!!! More
by Jenny
Employees Worked With
March 08, 2024
Good experience with them I like it I am reday He do great job thanks for your time great job thanks for your time More
by abdourahim90
Employees Worked With
September 15, 2021
My service and appointment booking experience at this location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave t location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave the checklist that had all ticks, and mentioned tire pressure has been reset to 35 even, while picking up the car the service advisor specifically pointed out that they took care of the tire rotation and tire pressure has been reset all even to 35 without even me asking the question. Finally when i get into the car and check the pressures are all uneven each a different number. so even the one simple thing they claimed they did perfect is done wrong so, i cant trust they did anything else correctly? not sure if they rotated the tires they said they did. Tried calling them to schedule my 10k service appt and the service center lady was pretty rude stating that they were fully booked and i can take the next appointment for the next thursday (sounded more like take it or leave it). More
by nikhil
Employees Worked With
Frank Yang, Jesse Segovia
October 08, 2020
Wouldn't take my car anywhere else! Always get the best service and my service advisor Patrick Nugent is professional, knowledgeable, friendly and always spot on when my car will be ready! service and my service advisor Patrick Nugent is professional, knowledgeable, friendly and always spot on when my car will be ready! More
by winkors
Employees Worked With
Patrick Nugent
October 06, 2020
The great service at Fitzgerald’s Toyota Service is the very reason why I have bought and serviced my cars there for many years. Patrick Nugent is the best to work with. I always know I will get the stra very reason why I have bought and serviced my cars there for many years. Patrick Nugent is the best to work with. I always know I will get the straight story from Patrick and he is that way with every customer! More
by Senatornancyking
Employees Worked With
Patrick Nugent, Harmeet Suri
October 06, 2020
Always courteous and attentive. Keeps me aware of any issues that need to be addressed and schedules service appointments to keep my vehicles running in excellent condition. Great customer service! issues that need to be addressed and schedules service appointments to keep my vehicles running in excellent condition. Great customer service! More
by Very Satisfied
Employees Worked With
Pat Nugent
