Fitzgerald Toyota Gaithersburg

Lack of communication My sales person did her job well in selling the vehicle. But dealing with the service department and sales after finding damages to the car before I l My sales person did her job well in selling the vehicle. But dealing with the service department and sales after finding damages to the car before I left the dealership has been nothing short of a nightmare. More

Very professional experience Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process. T Just purchased my fourth vehicle from this organization. The staff is always very professional, and it was a fair and relatively painless process. The no haggle pricing policy is much appreciated. More

Best car buying experience! First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already First, note to survey writer. I hate surveys and you're now starting to repeat the questions. I'm ready to just "X" out of this. I've already stated above, this was the best car buying experience I've had. I liked the salespeople even the ones who were not helping me. I went to the lot with the task of a 2016 Veloster on my mind. My salesman Ed Bockarie, was great! He talked to me as a returning customer purchasing the same car just new. He didn't down talk to me or try to put me in another car. He knew I had to be to work in a few hours, but never-the-less went over the car and it's functions. No I didn't test drive it. The car had others around it and I was glad. I saw it and knew it was mine. In closing, people at the mall have come up to me and asked about the car. I've gladly told them, "The Gaithersburg Fitzgerald Auto Mall and the man you want to ask for. is Ed Bockarie. Again, I'm not a survey person, but this in one time I felt someone's horn had to be blown. Great Experience! More

Great stop great shop Fantastic service. Provided the exact car I wanted. Fully explained contract, features, etc. Would refer friends and family back to Fitz. Would buy an Fantastic service. Provided the exact car I wanted. Fully explained contract, features, etc. Would refer friends and family back to Fitz. Would buy another car from Fitz. 5 Stars. More

hyundai My only complaint is that there is whistling occurring when the speed exceeds 40 mph. A rubber seal has been replaced at Massey Hyundai in Hagerstown, My only complaint is that there is whistling occurring when the speed exceeds 40 mph. A rubber seal has been replaced at Massey Hyundai in Hagerstown, md. The whistling still exists. More

2017 hyundai Elantra My first experience with this sales team was a very dedicated and professional one. I would absolutely recommend this to friends and colleagues. I wan My first experience with this sales team was a very dedicated and professional one. I would absolutely recommend this to friends and colleagues. I want to thank Ms Aye and The Finance Representative that helped me put with this process. More

First car buying experience This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell me on This was my first car buying experience. Going in, not really knowing what to expect, I was anticipating a pushy sales guy who would try to sell me on features/things I had no interest in. Luckily for me, Austin Pounds did not fit said description. He was incredibly courteous, funny, and most importantly knowledgeable on all the cars I was considering. He helped me filter out all of the cars I was looking at until I reached my perfect car, a 2016 Camry. I must have asked him a hundred questions about the car and its features and how it was different than other cars and he had an answer for all of them. I would strongly recommend Austin to anyone looking to buy a car at this dealership. He went the extra mile for me to make sure i was 100% satisfied. More

Wasn't planning on replacing the Sonata It was a good experience. The service department is always courteous and helpful. I've worked with them for the past five years with the first car. It was a good experience. The service department is always courteous and helpful. I've worked with them for the past five years with the first car. The only experience that needs addressing is where you rent a loaner. I did not enjoy that interaction.. More

Excellent customer service I received wonderful customer service at this dealership - I dealt with Edward and Kenny, they are very knowledgeable and professional. The week be I received wonderful customer service at this dealership - I dealt with Edward and Kenny, they are very knowledgeable and professional. The week before I bought my car my son also had been in the dealership looking for a car everyone had been very kind considerate and knowledgeable. When I came back to buy my car I came back to deal with Edward because he was so professional and personable. He and Kenny made my buying experience easy and very happy!! I cannot thank them enough, and will be highly recommending Fitzgerald Hyundai to everyone I know. I do want to say though everybody was very professional it was the personal touch and the way they took the time to spend time with me and to listen to me that really sold me on your dealership. Also the handwritten letter as a thank you with a wonderful personal touch. Most people can be professional, it takes an exceptional person to go the extra mile and offer the great customer service that they delivered. More

Very pleased Excellent overall experience. The staff is very professional and accommodating. They clearly want the dealership to provide a better experience than c Excellent overall experience. The staff is very professional and accommodating. They clearly want the dealership to provide a better experience than customers expect, which is how they advertise themselves. More