Fitzgerald Toyota Gaithersburg

WENT VERY SMOOTH JOSE WERE VERY RESPECTFUL, I FELT AT EASE WITH THE WHOLE PROCESS! MADE IT EASY HE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. I RECOMMEND JOSE WERE VERY RESPECTFUL, I FELT AT EASE WITH THE WHOLE PROCESS! MADE IT EASY HE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. I RECOMMEND JOSE FOR ANYONE More

Toyota Had great experience at Fitz Auto Mall Gaithersburg. Our salesperson Jose Rodriguez was great. He even helped me set up the phone and radio in the ca Had great experience at Fitz Auto Mall Gaithersburg. Our salesperson Jose Rodriguez was great. He even helped me set up the phone and radio in the car. He went above and beyond. Everyone was so nice and helpful. More

BOBBY DAVIS IS SPECTACULAR, BUT HIS MANGER SUCKS I have mixed feelings about Fitzgerald’s at this time. I had both a great and terrible experience at the same time. Bobby Davis is the car salesman I I have mixed feelings about Fitzgerald’s at this time. I had both a great and terrible experience at the same time. Bobby Davis is the car salesman I worked with, he is WONDERFUL. He’s got a positive attitude, is easy going, doesn’t make you feel pressured to buy anything, and made me feel very comfortable. His manager on the other hand is probably my least favorite person I have ever met at a car dealership. He told me won thing, wrote another on my contract, and then left for the night. It took three or four hours to lease the car after all of the decisions had been made. Never in my life has that portion of the process taken so long. On top of that they couldn’t get their equipment to work properly and now almost a month later I have to go back in and resign my contract. It’s not like this dealership is right next to my house either, it’s a hike to get to and a waste of gas and miles on my new (leased) car. Honestly, I never want to use this dealership again if I have to work with the same manager. He really made the experience a sour one. More

The most dishonest and incompetent dealership. I have never in my 33 years of life experienced such an incompetent and dishonest dealership. They gave me an incredibly hard time trying to purchase I have never in my 33 years of life experienced such an incompetent and dishonest dealership. They gave me an incredibly hard time trying to purchase a car because I recently moved from Georgia, with Georgia license and such. Led me on to believe the purchase was in progress, checked all my credit (which affected my score) asked me to do ridiculous things. I followed through on all these things, spoke to a different incompetent person every time, with different incompetent updates only to speak to the sales person and have them tell me they are getting the financing set up then directly after getting off the phone another sales person calls to inform me they sold it. I've never experienced such lack of work ethic or level of dishonesty ever. The moment I test drive the vehicle I practically had to sell it to myself. It was absurd and a miserable experience. Even if the Subaru is great, it's not worth dealing with the dealership. More

ASK FOR TAYLOR! It took me about 3 weeks of research, before I finally went to Fitzgerald Gaithersburg Hyundai. They had a vehicle that I really wanted, that no one It took me about 3 weeks of research, before I finally went to Fitzgerald Gaithersburg Hyundai. They had a vehicle that I really wanted, that no one else had. After typing my contact information onto their website, at 8:30 pm... within 20 minutes, TAYLOR called me on my cellphone. A MUTUAL good move! I went to the Dealership to test drive my Dream Car. TAYLOR made me feel at ease, because he knew the vehicle INSIDE and OUT. FROM the Pre-Owned Sales Manager ....to the Finance Manager.... everyone made me feel confident in their integrity as businessmen.... all the way to my purchase. Down the road....I would definitely buy my next vehicle HERE! More

Great Customer Service! I worked with Jenna Keller specifically, and she was wonderful. Very unimposing, but impressively knowledgeable about all the cars features. And anyti I worked with Jenna Keller specifically, and she was wonderful. Very unimposing, but impressively knowledgeable about all the cars features. And anytime I called the dealership, all of the staff was very helpful and took ownership of my questions until they were sure I had what I needed. Bought a Hyundai Sonata and I couldn't be happier! More

RAV4 Hybrid Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patie Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience. More

Unable to drive vehicle. No help from dealership. Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t dr Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I’ll will be sure NOT to refer FitzWay. More

Purchased a 2018 Toyota RAV4 Limited AWD Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price o Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys! More

All around excellent experience Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzge Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzgerald's I found this experience to be pretty much as good as it gets. I was helped by Josh mostly in the service department, and he was a pleasure to work with. Communicated with me often and simply. No fluff or nonsense, just the good, the bad and what my options were. Offered advice and supplemental help above and beyond the specific repairs they were taking care of. They did it VERY quickly and had me back in my car well before the expectations they originally had set. And I needed a new engine, not just a few brakes and a timing belt or something. They had the car back to me within a week, set me up with a decent rental car. But most of all, made sure i understood, was comfortable and explained everything thoroughly. Ignoring the circumstances, a very pleasurable experience. More