Fitzgerald Toyota Gaithersburg

Superior Customer Service and Quality Process Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed the cause of the light (routine oil change) and some other minor issues with wiper mechanism and cabin air quality. Pat searched for the most economical service bundle pricing and coupons for the work, had it completed on schedule and returned the vehicle cleaner than when it was dropped off. It's worth every penny to get genuine Toyota quality parts installed by certified technicians. Overall, another outstanding experience with Patrick and Fitzgerald Toyota Service. More

Tacoma Service I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in findi I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in finding the perfect tires for my truck. He set it up for Sunday morning install and they were timely, polite, & efficient. Thank you all very much and I will continue to come back here for my Tacoma and my Wife;s Rav-4 Service. Scott More

The best dealership - ask for Taylor Masterson ! This was our 4th new car purchase with Fitzgerald Hyundai. We keep going back for a very good reason - integrity and professionalism. I was in sales This was our 4th new car purchase with Fitzgerald Hyundai. We keep going back for a very good reason - integrity and professionalism. I was in sales for many years and know all about high pressure sales tactics and inflated pricing that many customers have to fight through to get their best deal. At Fitzgerald you get the best deal every time - no fighting, no questions. I knew we were in good hands from my first email correspondence with our salesperson - Taylor Masterson. He responded to my pricing inquiry within an hour of my submittal and provided other options I hadn't considered to save me money (I,e, consider a 2018 model of the car I was looking for). We ended up purchasing the 2018 model with 5k miles and saved more than 6k and got a fully loaded car with features we never expected to receive. Taylor's manager Luis, introduced himself and thanked us for our repeat business. He made us feel like MVP's ! Our entire sales process was handled professionally and smoothly. Taylor is a pleasure to work with and I will definitely be recommending him to friends and family in the market for a car. The service department at Fitzgerald is the best - bar none. Every service appointment we had for our previous 3 vehicles have been positive experiences. The warranty for Hyundai's is so great that our out of pocket expenses for the life of our vehicles has been minimal. If you are looking for the best in sales and service - look no further and go to Fitzgerald Hyundai Gaithersburg. More

They have my repeat business I just purchased my third vehicle from Mr. Ali Shirazi since November of 2004. I have appreciated his helpfulness and honesty. He does not employ hi I just purchased my third vehicle from Mr. Ali Shirazi since November of 2004. I have appreciated his helpfulness and honesty. He does not employ high-pressure sales tactics. So, when I am in the market for a Toyota, I ask for him. Ms. Allison Stevens was very helpful showing me dealer-installed options available for purchase with the new vehicle. She worked with me when one of the items I purchased turned out to be incompatible with my 2019 model. There are mounds of paperwork involved in the purchase of a new vehicle. Ms. Renda Reed was very pleasant to work with, and got me through the process with the minimum of stress. Be careful however. A finance manager is the dealership's last opportunity to up-sell. She is good at her job and I think she could probably sell ice cubes to the Inuit. If I purchase another Toyota, I hope she is around to manage the paper for me. More

First car buying from a dealership was easy and NO pressure! I worked with Chris Collins. He was very helpful. No pressure into buying and transparent on information. All the guys there were kind and quick to ge I worked with Chris Collins. He was very helpful. No pressure into buying and transparent on information. All the guys there were kind and quick to get things done! Great price on a specific car that I could only find in Virginia!! Well done! I'll go back to them in the future!! More

WENT VERY SMOOTH JOSE RODRIGUEZ, WAS VERY KIND AND HELPFUL AND PATIENT. KNOW IM GOING AGAIN TO PURCHASE MY SON CAR WITH HIM AGAIN. thanks Jose for all your help in m JOSE RODRIGUEZ, WAS VERY KIND AND HELPFUL AND PATIENT. KNOW IM GOING AGAIN TO PURCHASE MY SON CAR WITH HIM AGAIN. thanks Jose for all your help in my purchase of my new car More

Very straight forward and helpful sales person. Eva was very hard working and available. My employee and I each bought a Tundra. The process was easy and straight forward. No games. Thank you! Eva was very hard working and available. My employee and I each bought a Tundra. The process was easy and straight forward. No games. Thank you! More

Molly Deibler Outstanding Service Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler More

Fabulous service and no pressure! My wife and I needed to purchase a new vehicle, after her 2013 Sonata was totaled in an accident. We decided to purchase another Sonata, and then came My wife and I needed to purchase a new vehicle, after her 2013 Sonata was totaled in an accident. We decided to purchase another Sonata, and then came the hard part. We had to decide where to purchase it. I contacted many dealerships, but we ended up going with Fitzgerald Hyundai in Gaithersburg. Our salesperson, Bobby Davis, couldn't have been easier to work with. He was personable and put no pressure on us to buy that day. During the test drive he explained everything about the vehicle, even little things we didn't know existed on the car. He answered all of our questions, and made us feel comfortable. We also spent time with his sales manager, Jenna Keller. Like Bobby, she was wonderful to deal with, and helped make the purchase of our Sonata a reality. She worked with us on coming up with a price we felt comfortable with, and followed up with us during the entire process. They both made this new car buying experience the easiest we've ever had. We would recommend them and Fitzgerald to anyone looking to purchase a new vehicle. More

Molly Deibler was a fantastic car salesperson! Molly Deibler met us at the door as we walked into the dealership. She was extremely knowledgeable and not pushy at all. She answered all of our ques Molly Deibler met us at the door as we walked into the dealership. She was extremely knowledgeable and not pushy at all. She answered all of our questions and gave us new information. I love my new car and am so happy that Molly made the purchasing experience so pleasant. I had heard great things about the Fitzgerald Gaithersburg Hyundai dealership and service department but never expected to get such a great buying experience as I got with Molly Deibler. She is warm personally while also being extremely competent. I highly recommend that you ask for Molly when buying your next car. Beverly Catron More