Fitzgerald Toyota Gaithersburg

Terminal Hold We came to Fitzgerald for a Pre-Owned Highlander that we saw online and liked. The dealership was not close to home, but we liked the vehicle. Arrang We came to Fitzgerald for a Pre-Owned Highlander that we saw online and liked. The dealership was not close to home, but we liked the vehicle. Arranged a test drive and filed an online application for finance. We also brought our van to trade-in. We had $12,000 in hand, hoped to get $3000 from the trade-in, and planned to finance the balance. The car was ready for us to test drive when we arrived. We explained to the salesperson, that we seemed to have lost the lien release letter for the van (it's ten years old and has been paid off for eight). He assured us that since the loan had been with Toyota Financial this could be worked out there at the dealership. We took the test drive and the vehicle performed as we'd hoped, and we were pleased. The trade-in offer was slightly higher than what we'd hoped for, so there was no issue with that. We were fine with the price as offered (note we haggled over neither the trade value nor the price), and proceeded to move forward with the purchase. This is where things started to go sideways. First, the online finance application I'd filed has not "crossed over", so this had to be completed again. While not a big deal, I came to realize later that this was the first sign that things are not altogether smooth with their processes. The finance application was completed and filed (no issue there either - excellent credit, verifiable income, long-time i-home and at job). Then we waited. And waited. And waited. After about an hour, I went to find someone (the salesperson, to his credit, went off to get the vehicle fueled and washed). I told this person, that, we needed to start on this in 15 minutes or we would have to leave. At his point, Curt Smith, came to tell us that they "only had two people and were moving us ahead as fast as they could. I reiterated our need to get going, and Mr. Smith repeated, weakly, that they were short-handed and would get us in soon. In a few minutes, Kevin Flynn came and got us and took us to the finance person. [I find it odd that, after waiting an hour, they suddenly were able to help us as soon as an issue was made of it.] And this is where it ended. We went to meet with finance manager, Santos Mieses. He asked us for the title and lien release on the trade. we told him that we didn't have the release, but were told that they could work it out. Mr. Mieses immediately and with conviction told us that they couldn't do that. At this point, We called it and walked out. Mr. Flynn, met us at our car as we were leaving and told us that it could be worked out, but they would have to make phone calls, etc. We told him that Mr. Mieses should have led with that and that the salesperson should have queried this issue with finance from the beginning. Having no confidence that this death spiral of incompetence to end with this issue and having no immediate need to buy, we left took our $12,000, our van, and our solid credit history, and left. We will seek out a purchase from another dealer. More

Management consistently looks to screw over customers with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. More

OUSTANDING EXPERIENCE...3 YEARS ADVENTURE This is a long review but SO WORTH reading because it will PROVE to you that passion for a brand and professionalism gets a WHOLE FAMILY; GUSTAVO GARC This is a long review but SO WORTH reading because it will PROVE to you that passion for a brand and professionalism gets a WHOLE FAMILY; GUSTAVO GARCIA, THANK YOU SOOO MUCH FOR YOUR GUIDANCE, WORK ETHIC and PASSION!!! My first trip to FItzgerald was last year when my car broke down. When I first entered, Gustavo approached me and I could see directly how passionate he was about his brand. I don1t know much about cars, and this was my first experience at a dealership EVER. He was so patient with all my annoying little questions...from paint color to how to clean inside the cars . He was very elaborate, honest about everything, the process and what I could expect to come. And he convinced me to love the brand Toyota itself, cause I am from European culture so I am used to German cars more. Anyways, due to some personal reasons I was not able to go thru with the amazing offer he got me. But I came with my niece and my cousin the second time...And they both went home with a brand new car that day...From advice from Gustavo and at Fitzgerald!! Fast forward this year, I went back as my car finally really died on me. By the end of the day, Gustavo made it happened again..For Me this time! And YES I am amazingly in love with my car and its abilities..which i would not have known without Gustavo`s help! Sent couple of my friends his way the past couple weeks and they all went home happy with a new car:) So thank you Gustavo !!Thank you !Thank you! More

Transparency and Trust Mr. Fitzgerald speaks on his commercials about "Transparency and Trust". I recently experienced it in dealing with a recent purchase of a used car fro Mr. Fitzgerald speaks on his commercials about "Transparency and Trust". I recently experienced it in dealing with a recent purchase of a used car from Fitzgerald Lakeforest Toyota. The used car I purchased needed repairs that were initially missed when I purchased the car. Mr. Phil Formichelli looked into the issue for me, and covered a significant portion of the repair costs. I know that I can trust Fitzgerald's to make things right. I have bought several cars in the past from Fitzgerald's in the past and will continue to do so in the future because I can trust them to do the right thing. More

2020 Toyota Corolla Tim helped me out finding my car. I really appreciated how he did not pressure me into buying any car instead he helped me find the car I truly liked. Tim helped me out finding my car. I really appreciated how he did not pressure me into buying any car instead he helped me find the car I truly liked. More

Excellent and trustworthy I recently just purchased a Toyota CH-R thank to the Fitzgerald team and with the help of Gustavo Garcia. He was super informative , helpful , patient I recently just purchased a Toyota CH-R thank to the Fitzgerald team and with the help of Gustavo Garcia. He was super informative , helpful , patient , and overall had great customer service ! I would highly recommend him in assisting with your car buying experience. Thank you very much ! More

First Class Organization My wife and I have just made our second purchase from this location. The staff here all made us feel as though we were their top priority. Everyone wa My wife and I have just made our second purchase from this location. The staff here all made us feel as though we were their top priority. Everyone was polite and helpful. The GM Phil Formichelli sets a great example for his staff with top notch customer service. And our salesperson Govinda Ban went above and beyond from start to finish. Fitzgerald Auto Mall always delivers! More

5 Stars Plus Plus My recent purchase experience with Fitzgerald Hyundai was terrific. The Sales Manager, Jenna, is committed to customer satisfaction and made an extrao My recent purchase experience with Fitzgerald Hyundai was terrific. The Sales Manager, Jenna, is committed to customer satisfaction and made an extraordinary effort to locates the specific car that I was looking for. Everyone at Fitzgarld were also very accommodating, Jim, Haana, and Ernest. More