Fitzgerald Toyota Gaithersburg

We got a fantastic deal on a new 2020 Toyota 4Runner Limited. Our salesman, Mr. Jeremy Nease, did a an outstanding job getting us a great price for our trade-in, and putting us in the SUV the same day. Limited. Our salesman, Mr. Jeremy Nease, did a an outstanding job getting us a great price for our trade-in, and putting us in the SUV the same day. The people were all very nice and accomodating. The finance man, Santos Missed, was very efficient and took great care of us. Fitzgerald truly provides the best "no haggle" price around with no added fees. I would highly recommend purchasing a vehicle from this company. More

Great experience I'm very pleased with my experience at Gaithersburg Fitzgerald. My salesman, Johnny Figueroa, was extremely knowledgeable and answered all my question I'm very pleased with my experience at Gaithersburg Fitzgerald. My salesman, Johnny Figueroa, was extremely knowledgeable and answered all my questions quickly and thoroughly. Johnny invited me to take a test dive and I ended up driving two different cars. I really appreciated that I was never pressured to hurry or to buy either. I surely recommend this dealership! More

Great experience purchasing a new car! Shopping for a new car during the COVID-19 pandemic was easy with Fitzgerald Hyundai. My salesman, Taylor Masterson, brought 2 vehicles to my home fo Shopping for a new car during the COVID-19 pandemic was easy with Fitzgerald Hyundai. My salesman, Taylor Masterson, brought 2 vehicles to my home for me to see/test drive. The buying process was easy and he even brought the paperwork to me for review/signature. Everyone I met from the dealership was friendly and courteous. More

Shopping for a new Hyundai, I worked with Evan. He was very sweet and knew the answers to everything I wanted to know about the car, and if he wasn’t sure, he got the answer immediately after the test dri very sweet and knew the answers to everything I wanted to know about the car, and if he wasn’t sure, he got the answer immediately after the test drive. Although I didn’t end up purchasing a Hyundai I’d recommend working with Evan so anyone who is shopping new cars at this location. More

Professional, Outstanding Experience Good afternoon ! I wanted to let you know that I had a positive experience regarding the lease/sale of a Hyundai Ioniq Plug In Hybrid. Jenna hand Good afternoon ! I wanted to let you know that I had a positive experience regarding the lease/sale of a Hyundai Ioniq Plug In Hybrid. Jenna handled the details of my transaction in a courteous, professional manner . It was refreshing to experience that level of customer service in today's economic environment. I am a retired educator who used to train teachers to work in the Fortune 500 corporate environment. Jenna personifies the qualities of a responsible, thorough employee who cares about a customer. These qualities are frequently not found in today's business world. I'm certain you value her efforts. Perhaps a positive posting in her human resources file reflecting her work would be nice. This experience has been very pleasant for me. If you would like to reach out to me, please feel free to call me anytime. Thank you. Sincerely, Dr. Stash Pawlinski More

Fixed a problem other dealer was disinterested in Our 2019 RAV 4 Limited AWD developed an annoying noise at about 3500 miles. Dealer where we purchased the vehicle was defensive and somewhat disintere Our 2019 RAV 4 Limited AWD developed an annoying noise at about 3500 miles. Dealer where we purchased the vehicle was defensive and somewhat disinterested in pursuing a repair. I was advised by Toyota Corporate Customer Care to visit Fitzgerald Toyota for help. There I met Rob Gordon , a senior mechanic, who drove the car and heard the noise and advised me that Toyota would identify a fix. At a later date I met Gil Briggs, the service mgr. He was very busy but listened to me for at least 30 minutes. He asked me to leave the car so he could drive it. He heard the noise but Toyota had not identified a new replacement part. Months later I received a phone call at home from Mr. Briggs. He told me he just received a new TSB from Toyota that he believed would fix the problem. HE CALLED ME THE SAME DAY THE TSB WAS ISSUED BY TOYOTA !!! I brought the car in and a new electro-mechanical clutch assembly in the transfer case was switched out to eliminate most but not all the noise. Messrs. Gordon and Briggs are top notch. You will not find better service anywhere else. I still have not heard from the original dealer. For a busy service mgr at a major dealership to call me MONTHS LATER ON THE SAME DAY THE TSB WAS ISSUED is simply unexpected and greatly appreciated.. These gentleman are master mechanics and master customer service professionals. I am 76 years old, the son of a mechanic, and know a little more about mechanical operations than the average owner. These gentleman are the best I have ever dealt with and I highly recommend them More

I came back to Fitzgerald Subaru for my 4th Subaru. My last car was a 2004 so I'm so glad I had Johnny Figueroa as my salesman. He helped me decide which car was best for my needs. He had good customer ra last car was a 2004 so I'm so glad I had Johnny Figueroa as my salesman. He helped me decide which car was best for my needs. He had good customer rapport, knowledge of the car model, and went through all the safety and high tech features patiently. After the sale Johnny has reached out several times to be sure I was satisfied and to answer any questions I might have. Johnny pleases the customer and I would highly recommend you ask for him. I've appreciated his service and the quality of the dealership that has maintained its reputation over the years. More