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Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
1,434 Reviews
Located on the east side of the I-270 Interstate, our Maryland Toyota dealership, Fitzgerald Lakeforest Toyota, is the perfect place to buy your next new or used car. With a solid selection for all our customers, we extend our great service and value to our friends in nearby Rockville and all the way south to Germantown and beyond. If you need help getting here, give us a call at (301) 921-0300 or check out our store map and directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,434 reviews
September 12, 2007
When my 2002 Highlander developed knocking and hesitating, I took it in for an advertised "$69 Pre-Vacation Special." Imagine my surprise to be handed a huge laundry list of things that supposedl hesitating, I took it in for an advertised "$69 Pre-Vacation Special." Imagine my surprise to be handed a huge laundry list of things that supposedly needed doing, including a $2200 "de-sludge" procedure to rid my engine of buildup. I called a mechanic friend, who said the knocking problem could well be more serious, and might even require a complete engine re-build, at around $4500. Thus, he said DO NOT pay them $2200 only to turn around and pay them another $4500. Days later, just on a fluke, I discovered that the sludge problem is the subject of a class-action settlement by Toyota, and I was entitled to a FREE rebuild by the Service Shop. Do you think Fitzgeraled was going to tell me that??? Ever??? Needless to say, when I called back and mentioned the lawsuit, they changed their tune and agreed to cover the work. But not without recommending another $1100 in "other work." No way. Rip-off artists extraordinare... More
by britwit
Employees Worked With
Steve Gooch, Ed MCurry
June 28, 2007
Will was great! Went in to purchase a RAV-4 and when we got there it was all ready for us to test drive. During the whole "paper-work" process he was very laid back and not pushy at all. Other employees got there it was all ready for us to test drive. During the whole "paper-work" process he was very laid back and not pushy at all. Other employees that I dealt with (F&I) were okay. They seemed like they could be a little pushy with the extras. We went through this whole DVD on extras we could buy knowing full well we would not be purchasing them. I traded in for this car and my trade-in value was also very reasonable. My only my second dealer experience, it was a pleasant one. More
by jau62
Employees Worked With
Will
January 03, 2007
I own a 1993 Toyota Camry and went in for an oil change with a 30 min wait time. After 2hrs passed, I received a long list of recommended repairs of which most had been done in the last 6 months. There we with a 30 min wait time. After 2hrs passed, I received a long list of recommended repairs of which most had been done in the last 6 months. There were other customers who arrived after I did and left before me and I noticed their vehicles were much newer. It was totally obvious to me that the technician was looking to do much more than an oil change. What a rip off! More
by jsigma87
July 06, 2005
Paid $30 at service station to determine O2 sensor was bad. Paid Fitzgerald $42 to verify same. Fitzgerald couldn't remove sensor (said it was "siezed"), wanted additional $500 to replace exhause manifo bad. Paid Fitzgerald $42 to verify same. Fitzgerald couldn't remove sensor (said it was "siezed"), wanted additional $500 to replace exhause manifold. stopped work, took Toyota back to service station, removed sensor without a problem, put in genuine Toyota part. Either mechanics at this dealership are incapable of basic repairs, or they routinely rip off customers. More
by Lena
