Fitzgerald Toyota Gaithersburg

I received excellent, honest and friendly services when I visited Lakeforest Toyota. The listing price is fair with no hidden fee. It is also the lowest I could find in town. I highly recommend the sales a visited Lakeforest Toyota. The listing price is fair with no hidden fee. It is also the lowest I could find in town. I highly recommend the sales and leasing consultant named Khy Tilton. He is considerate in buyers' needs. He will recommend what models suit buyers yet won't force/push buyers to purchase unnecessary options/accessories. Their maintenance services are very complete and they also provide lifetime buyer protection plan at a very good discount price. I am really happy with their services. More

They are very straight forward and provide the best price. There are no hidden fees and are very friendly! They do not haggle you to add more options and work with you in identifying your needs. I foun price. There are no hidden fees and are very friendly! They do not haggle you to add more options and work with you in identifying your needs. I found the salesperson extremely helpful and would love to recommend him and this dealership to others! More

Brian was by far the best and most knowledgeable salesperson I ever worked with. He knew absolutely everything about the car. I actually had my heart set on purchasing a Mazda Miata, but after wor salesperson I ever worked with. He knew absolutely everything about the car. I actually had my heart set on purchasing a Mazda Miata, but after working with Brian I made the sensible decision and purchased a 2005 Prius. He never pressured me to go with the Prius, but just explained the positive aspects of the Prius. More

Last week I turned my least favorite job into a most pleasant experience. I purchased a 2010 Camry from Lake Forest Toyota. After checking with multiple dealerships here in Western New York and not bein pleasant experience. I purchased a 2010 Camry from Lake Forest Toyota. After checking with multiple dealerships here in Western New York and not being satisfied with the prices I was quoted I decided to surf the web and found Fitzgerald's Lake Forest Toyota. I got in contact with Lisa Lam as my sales associate. Lisa was great. She helped me with my purchase from start to finish. I never visited the dealership until I picked up the car on Saturday. I did everything either on phone or email. The price was just as quoted on their website. Lisa never pressured me to buy any thing I didn't want. When I arrived on Saturday the car was ready to go. I had already wired the money for the car and all I had to do was sign some papers and I was on my way back to New York. I saved $1600.00 from what I was quoted at dealerships at home. Thank you Lisa and thank you Lake Forest Toyota. More

We purchased by putting out what we wanted to buy and several dealership emailed me but were pushy. By no means was Harry Dayal pushy but told me he had the vehicle I wanted and DID NOT try to get me to several dealership emailed me but were pushy. By no means was Harry Dayal pushy but told me he had the vehicle I wanted and DID NOT try to get me to buy something I did not want. We communicated only by email (per my request) and things worked out great. I would recommend this dealership. More

I was told that my camry was leaking oil into the head gaskett by a repair shop. I decided to take it back to the dealership where it was purchased. Wes advised me that they would take a look & get back gaskett by a repair shop. I decided to take it back to the dealership where it was purchased. Wes advised me that they would take a look & get back to me asap. I was given the bad news that yes it was leaking and that I needed a new head gaskett. Wes was professional from the time I spoke with him on the phone to the completion of the repair. I was given a loaner car while the car was being repair at no cost. It took a little longer to repair due to complcations but, when I picked up the car it not only runs like new ,it also looked new. Wes had my car detailed to make up for the extra time needed to repair the car. I am so please with the results and feel that he went out of his way to make sure that I was completely satisfied. He made me feel like a valued customer. More

I recently purchased a 2010 Prius from Lakeforest Toyota. My wife bought a 2007 Prius from Lakeforest and has been so pleased with the service department that I never considered going to another dealership. My wife bought a 2007 Prius from Lakeforest and has been so pleased with the service department that I never considered going to another dealership. (You get a free loaner for life if you buy your car there.) I was with my wife when she bought her Prius. The salesperson that helped us was Lisa Lam. I was so impressed with Lisa that I asked for her when I entered the showroom to buy my car. Once again, Lisa was friendly, knowledgeable, and extremely helpful. A few days after I bought the car, I emailed Lisa to find out if I could get a refund on one of my aftermarket purchases. Lisa promptly answered my emails and helped me work out the details with the service department. It was clear that Lisa wanted me to be 100% satisfied with my purchase and didn’t make me feel like I was imposing on her. I brought my car in today to get body side moldings installed. The person who dealt with me was Wes George. I showed Wes a picture I downloaded from the Internet because I wanted to make sure the moldings weren't placed too low on the car. Wes listened to my concerns and told me the car would be ready in 90 minutes. About an hour later, he asked me to accompany him to the service area to make sure I'd be satisfied with the final placement of the moldings. I'm in my fifties, and no one in a service department has ever shown me this much consideration. If you're in the market for a new car, you should give Fitzgerald's dealerships a close look. Howard Bennett More

I knew I was walking into a whirl wind with the fantastic business resulting from the clunker program. I was pleasantly surprised to see calm and courteous staff managing the challenge. Everyone I passed a business resulting from the clunker program. I was pleasantly surprised to see calm and courteous staff managing the challenge. Everyone I passed acknowledged me with a smile. A great start to any anxious buyer walking into a showroom. While not necessarily a short process, which I understood from the number of people looking for a deal, it definitely was efficient, professional, and highly satisfying experience, which was due in large part to Chuck and Kevin's efficient handling of my transaction. Not one glitch-from selecting my car, the pricing (no surprises) to putting me in the driver seat. The no-hassle pricing policy is such a great customer service-I could concentrate on getting the car that I wanted and becoming acquainted with the sales process and the car. Chuck was such a pleasure to work with -- from his obvious sales experience, extensive knowledge of the business to the friendly chit-chat - a great member of your sales team. While Kevin wasn't having direct contact with me-I know his support kept the ball rolling and minimized possible road blocks!! In addition to my successful experience, I want to add that the showroom and offices were nicely presented-open-airy yet able to accommodate many customers without a crowded feeling. Last but not least, how heartening to see so many females on the showroom floor - at least 2 were sales personnel!! Having visited other dealers in the past weekend, I can honestly say your dealership stood out-Kudos to Jack Fitzgerald and his management staff. So thanks again from a very satisfied and grateful customer, Sharon McClure More

From the minute I called for an appointment, till I signed on the dotted line, the salesperson and other staff on the team explained all costs, options, let me take a test drive, and provided all docum signed on the dotted line, the salesperson and other staff on the team explained all costs, options, let me take a test drive, and provided all documents I needed. There was no pressure. It was a very friendly and efficient experience; I would recommend the dealership without reservation. (My last experience was with Saturn in 1993!) More

best experience ever in purchasing new car. jon gave me totally upfront price quote with all costs delineated (something i was unable to procur from other dealers) and the cost was significantly better tha totally upfront price quote with all costs delineated (something i was unable to procur from other dealers) and the cost was significantly better than any other prices i found on the internet. but beyond that, jon made the purchasing experience itself ....delightful. every person i spoke with was helpful, upfront, and low pressure - never thought a car purchasing endeavor could actually be so genuinely pleasant. have recommended jon and fitz auto mall to everyone i know - and even people i don't know. More