Fitzgerald Toyota Gaithersburg

I used a Car Buying service to try and locate the best vehicle for our growing family. Jamie was the first person to contact me after i submitted my request. He was extremely helpful in providing all the vehicle for our growing family. Jamie was the first person to contact me after i submitted my request. He was extremely helpful in providing all the answers to my questions promptly and accurately. I actually did not wind up purchasing a vehicle from them. My experience with Fitzgerald Toyota was most impressive, which is why i recommend pursuing your next vehicle purchase with them. More

I was in the market for a new car and was strongly considering an Elanta. I had already visited two dealerships and had spoken with two different sales representatives regarding an Elantra. Both repre considering an Elanta. I had already visited two dealerships and had spoken with two different sales representatives regarding an Elantra. Both representatives were pleasant but a little "pushy." In reading the paper, I noticed that Fitzgerald Lakeforest Toyota was offering some good deals on cars. I stopped by and was greeted by Mr. Wong. It is because of Mr. Wong that I purchased my Carolla LE. I told him what I wanted, and he proceded to give me information regarding the price and the features of the car I was interested in. There was NO pressure to add to the sale. Mr. Wong was professional and highly qualified and knowledgeable in his presentation. He showed me a Carolla in black--my chosen color--and we test drove the car. I liked the way it drove and decided right then an there that this was the car I was going to buy. We also drove to the service department of Toyota, and Mr. Wong introduced me to the service personnel and let me pick out a key chain of my choosing. I would definitely recommend this dealership to others based on the professionalism, friendliness, and fairness in dealing with their customers. Thank you, Mr. Wong! More

good dealership and nice to work with the sales people. You don't need to waste time to negotiate the price. The car service is also good You don't need to waste time to negotiate the price. The car service is also good More

They were friendly and helpful. The wait was not bad, and the waiting room was comfortable. He was courteous and accurate to the time it would take. and the waiting room was comfortable. He was courteous and accurate to the time it would take. More

This was for the 1st oil change to my 2011 Tucson. It was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. More

I bought my Hyndai at this dealership and and I dearly love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my f love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my favorites are two brothers Josh K. (sorry, I can't spell the last name...but who cares, he always remembers me and MY name!) and his older brother, (I have dealt with Josh the past 2 times) are friendly, efficient, professional, knowledgeable, very courteous, and always tell me up front how much the service will cost so I can RELAX... because I know there will be no surprises. If I choose to wait, I am kept always kept informed of my car's progress. While waiting snacks and water(bottled COLD) were passed around (REALLY! AWESOME! Vending machines were available but this was the same mix for FREE and offered in a basket! What hospitality...like a fancy hotel!) making the wait seem MUCH shorter and, I must say, most welcome. A very modern large flat-screen TV carried news/entertainment programming while magazines were available with plenty of OVER-SIZED seating everywhere making plus-sized folks like me feel much more at ease. Clean, well-stocked restrooms (yes, one for each gender) right in the waiting area were also a very thoughtful touch. My car was done in the expected amount of time. It was done right. It was washed, vacuumed, and waxed. I am one HAPPY CAMPER. You bet I am coming back to Fitzgerald's Hyndai for service on my car because they are the BEST! and so is Josh K. and his brother. Sorry I can't spell fellas... More

As a previous customer of Fitzgeral Lakeforest Toyota for the past 20 years, I took a family member shopping for a new car and met Brian Chanin our sales consultant. He was excellent in helping us with the the past 20 years, I took a family member shopping for a new car and met Brian Chanin our sales consultant. He was excellent in helping us with the decision process and we were impressed. After 3 days, I went back to him and purchased a new SUV -- not for the family member but for us. Again, he was extremely helpful with the buying process as well as the sales manager and others involved in this process which was very quick. I would have no problem buying another car from him or recommending him to a friend or family member. Sincerely, Alessandro and Germania. More

Fairly quick process with no pressure from sales people. Even though they offered us other items to supplement the sale, they accepted any negative reaction immediately and did not pressure us to buy. The Even though they offered us other items to supplement the sale, they accepted any negative reaction immediately and did not pressure us to buy. The entire process only took about three hours. We made a follow up visit to drop off parts for our trade-in, and took the opportunity to ask additional questions about the operation of the car. Harry was able to answer our question immediately and his answer resolved the issue. This was our second purchase from FitzMall and would buy here again. More

Marissa Hernandez our sales consultant at Fitzgerald Lakeforest Toyota was excellent to work with and would have no problem buying another car fom her or recommending her to a friend. I must include the Lakeforest Toyota was excellent to work with and would have no problem buying another car fom her or recommending her to a friend. I must include the sales manager I spoke with was great also I just don't recall the name. Thank you again, Robert and Anne More

As a sales professional, I have very high standards when it comes to customer service and sales in general. That is why I would HIGHLY RECOMMEND my sales person, Alan Soon. To simply say that Alan was pro it comes to customer service and sales in general. That is why I would HIGHLY RECOMMEND my sales person, Alan Soon. To simply say that Alan was professional and extremely helpful to me in my decision to purchase my 2011 Hyndai Santa Fe, would be an UNDERSTATEMENT. From the test drive to the delivery, it was a COMPLETE PLEASURE doing business with Alan Soon. He was HONEST and TRUSTWORTHY, and even DROVE TO MY HOUSE to pick me up and bring me to the showroom when my car was being delivered. All of this he did with a SMILE on his face and an ATTITUDE OF GRATITUDE for my business. For all of that, I am truly grateful and will HIGHLY RECOMMEND Alan, to every person I know. He personifies the statement, "GOING ABOVE AND BEYOND". A very satisfied customer, Greg Schwartz. More