Fitzgerald Toyota Gaithersburg

I rate "Customer Service" as only "Good" because I could not follow some of the info I was after via email. However, meeting Rob was an excellent experience: extremely thorough, answ "Good" because I could not follow some of the info I was after via email. However, meeting Rob was an excellent experience: extremely thorough, answered questions clearly, etc. Rob was super friendly without getting off track and wasting time; he was able to make it a casual meeting and still get everything done. Overall experience with Rob was excellent--we will definitely go back to him personally when we need our next car. The price was expected, no surprises. More

Very helpful sales staff. No pressure or unorthodox sales pitch. Eager to answer our questions and to get us the car we wanted. Highly recommended. sales pitch. Eager to answer our questions and to get us the car we wanted. Highly recommended. More

Pat Nugent, a sales rep at Fitzgerald Toyota in Gaithersburg, couldn't be a nicer guy. He was very helpful, friendly, and informative. Great experience. Gaithersburg, couldn't be a nicer guy. He was very helpful, friendly, and informative. Great experience. More

I have given a five star rating for all the ratings because I an completely satisfied with my new 2011 Toyota corolla s purchase working with Olga for my first car purchase. Fitzgerald plays no games i because I an completely satisfied with my new 2011 Toyota corolla s purchase working with Olga for my first car purchase. Fitzgerald plays no games in the price/ value of a car. would recommend anyone to purchase at lakeforest Fitzgerald mall! I got such a great deal also which I couldn't get at another car shop! thanks! More

Although I contacted Toyota dealerships in both Maryland and Virginia, Harry was the only Sales Consultant to demonstrate sustained and timely interest in securing a vehicle configured to my tastes. Despit and Virginia, Harry was the only Sales Consultant to demonstrate sustained and timely interest in securing a vehicle configured to my tastes. Despite my unique and, admittedly, exhausting questions and concerns, he received them with patience and seriousness. When the vehicle I finally decided on was sold by another consultant before I could inform Harry of my intentions, he went out of his way to identify two similar vehicles at other dealerships, and secured the one closest to my requirements in terms of configuration and price. He also explained how he could tailor it to my exact specifications. Once I committed to purchasing the vehicle, Harry could have congratulated me and legitimately gone home, while I finished going through the purchasing process. In fact, I could tell he wanted to leave for the day. Yet, when I implied that I would be more comfortable if he remained, he graciously stayed. I later learned that his wife was recovering from surgery performed earlier that day. Wow! Throughout the entire process Harry demonstrated integrity and professionalism. He is an absolute asset to the Fitzgerald organization, and it was a genuine pleasure working with him. More

I had been looking at the RAV4 off and on for 4 years. During that time I visited several dealerships and was so put off by their tactics that I didn't make a purchase. Earlier in the year a friend sugge During that time I visited several dealerships and was so put off by their tactics that I didn't make a purchase. Earlier in the year a friend suggested Fitzgerald Auto Mall and that's when I met Keith. He spent an incredible amount of time w/me and I came to realize that the vehicle I wanted didn't exist. There were 3 specific things I wanted (automatic / electric driver's seat adjustment, auto-dimming review mirror, and the vehicle had to be made in Japan) and I didn't want to pay for other options that I didn't want, e.g., moonroof, advanced technical capabilities, 3rd seat option, etc. There was absolutely no pressure and Keith did his best to try and find a vehicle that met my needs - including suggesting other models. My heart was set on a RAV4 so I walked away again. Fast forward to this summer. I had completed additional research and learned everything Keith had mentioned about the RAV4 was true. It was at this point I decided if I wanted a RAV4 I'd have to take some options I didn't want. I contacted Keith (he remembered me!) and w/in days, he located a car that best matched what I wanted. He was absolutely wonderful throughout my dealings w/him and stayed well beyond his normal work schedule a couple times. I've never dealt w/anyone at a dealership where the sale seemed secondary to my getting the vehicle I wanted... until I worked w/Keith. I've owned Toyotas for 33 years and there's no question my next will be purchased from Fitzgerald and, hopefully, from Keith! More

I brought my white Sonata in to have the radio replaced. I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I not I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I noticed black scuff marks on the passenger, left quarter panel. The next morning I called Justin expressing my concern ove rthe scuff marks. Justin asked me when it would be convenient for me to bring it back. I told him I could be there within 30 min. When I got there, Justin immediately took the car back to have it cleaned, buffed, and made to look like new. His professionalism was greatly appreciated. More

This has been by far my favorite dealership to deal with. They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to continue for years to come. More

I have absolutely no hesitation in recommending this dealership to anyone looking for a great deal combined with top notch customer service. These days good customer service is almost impossible to fin dealership to anyone looking for a great deal combined with top notch customer service. These days good customer service is almost impossible to find, but not at Fitzgerald. They’re a hard working, up front, best bang for your buck kind of operation; which I appreciate and I’m sure you will too. A special thanks to Jaime, Bob and Gareth for making the car buying experience a terrific one! More

I purchased a 2006 camry and have had no problems. It is for my wife and she only lets me drive if she is tired out. I visited the service center during the purchase process and was very inpressed with the for my wife and she only lets me drive if she is tired out. I visited the service center during the purchase process and was very inpressed with the facility and the procedures to get repair. The service manager was very friendly and introduced me to his staff. Thanks for a great vehicle and maintaining a modern service center should I need it. So far no repairs have been required. Tom R. More