Fitzgerald Toyota Gaithersburg

sales person alan soon was very friendly and helpful to find a right car to me. they have lot of choice and reasonable price. it is a good place to shop find a right car to me. they have lot of choice and reasonable price. it is a good place to shop More

My husband and I were looking to buy a new Toyota. After researching pricing and vehicle models online, I had my husband call Fitzgerald about a specific FJ Cruiser. He spoke with Alan and made an appointm researching pricing and vehicle models online, I had my husband call Fitzgerald about a specific FJ Cruiser. He spoke with Alan and made an appointment for later that same evening to test drive the vehicle. Alan was extremely friendly and honest in his service. When we had a question he did not know the answer to, rather than answering incorrectly, he took note and upon our return from the test drive, he found the answers for us. We were set on purchasing the FJ Cruiser, but our trade in had such a high negative balance the the LTV ration would be too high for our bank to approve. Alan spoke to the Manager and he offered an alternative vehicle, which had better rebates and would lower the LTV ratio. We ended up purchasing a Tundra, which unbeknownst to Alan or his Manager, was the vehicle my husband actually wanted! Alan thoroughly inspected the vehicle before we took it home and noticed some cosmetic blemishes, which he pointed out to us so we could schedule the appointment with the body shop to have them fixed, free of charge. Alan and the staff made the buying experience very pleasant and not long and drawn out like we have experience at other dealerships. That was a definite plus for me since I was nearly 8 months pregnant at the time! We have already recommended Fitzgerald to friends and will be returning there when in the market for our next Toyota. More

Alan Soon was incredibly responsive to my web inquiry - in a much more professional manner than other dealers. He made the car buying experience remarkably pleasant. And since I live outside the area, th in a much more professional manner than other dealers. He made the car buying experience remarkably pleasant. And since I live outside the area, they delivered our new Highlander to my house. And even though the sale was complete, Alan insisted on reviewing the safety features of our new vehicle so that we truly understood everything. I was very impressed with every aspect of dealing with Fitzgerald Toyota, and recommend them to anyone - even if you live outside their immediate area. More

This is the second time I purchased vehicles from this dealship and Lina. I like the way they do business. It takes the guesswork out of the process. It is all based on honest and trust. The sales per dealship and Lina. I like the way they do business. It takes the guesswork out of the process. It is all based on honest and trust. The sales person is there to help customs, not to make extra money by negotiating a higher price. Their website also is great help. We knew exactly what we wanted before visiting and got what we were lookeing for. Great experiences. More

Great personal service. Alan drove to my house so my wife and my children could see the car. He went above and beyond our expectations. and my children could see the car. He went above and beyond our expectations. More

I would recommend this dealership since they matched the lowest price I found eleswhere and gave us more for our trade in. It was a decent experience. lowest price I found eleswhere and gave us more for our trade in. It was a decent experience. More

We purchased our first minivan from Fitzgerald Toyota and I had a great experience. The sale people were helpful, knowledgable and extremely nice. We worked with Kwan Wong and he was awesome! The financin I had a great experience. The sale people were helpful, knowledgable and extremely nice. We worked with Kwan Wong and he was awesome! The financing expert was also excellent and I can honestly say I will refer everyone I know to this dealership. I hope to keep this car for a long time, but when and if I need a new one, I'm going straight to Fitzgerald. More

I bought a bran new RAV4 from Fitzgerald Auto Malls in April, 2011. I had Corolla, Camry and Avalon prior. After the week rain that we had recently, I noticed that the rear auto de-fog for RAV 4 did not April, 2011. I had Corolla, Camry and Avalon prior. After the week rain that we had recently, I noticed that the rear auto de-fog for RAV 4 did not work as the rear auto de-fog Corolla, Camry and Avalon worked; it did not work as fast and clean as the previous Toyota cars that I had. I took the RAV 4 to the Service Department for a check and I was told that everything was ok. However, I still felt that the RAV4 rear auto de-fog works differently and I was still concerned. I contacted Toyota Customer Services and explained my concerns to the service representive. Toyota Customer Services asked me to bring back to the Service Department and they would have Ed McCurry, the manger for Services Department at Fitzgerald Auto Malls to contact me. Mr. McCurry contacted me the next day and I met with him to discuss my concerns. He listened to my concerns and treated my concerns as his own. Mr. McCurry documented my concerns and stated that he would get back to me once his lead technician check the issues. Mr. McCurry called me immediately when he had the report. He had the technician test the voltage at defogger grids, starting voltage and ending voltage. The technician then compared the data with known good vehicle. Toyota was also contacted and a case was created. The technician was instructed to mist rear window water and test the performance. It was verified that the read defroster is working as designed. During the contacts that I had with Mr. McCurry, Mr. McCury is always very professional, patient and he takes my concerns seriously. Mr. McCurry follows through as he promises. He provides the BEST customer services anyone would possible ask for. My son will be able to drive next year. I plan to give my son this RAV4 and buy another Toyota for myself. I definitely will go back to Fitzgerald Auto Malls for my next vehicle simply for the wonderful customer services Mr. McCurry provides. Buying a new car is easy but it is not easy to find a dealership with great Services Department. Thank you again, Mr. McCurry. M.S. from North Potomac More

Very professional and customer service oriented. Great experience. The service manager Judith fully explained what had been done and I walked away very confident that quality work had been done. experience. The service manager Judith fully explained what had been done and I walked away very confident that quality work had been done. More

I have been to many dealerships, but I must say this was the BEST experience that I have ever had. Spencer was excellent in helping me to make discussions as a manager, Erol the most worderful car salesman the BEST experience that I have ever had. Spencer was excellent in helping me to make discussions as a manager, Erol the most worderful car salesman I have ever had and Robert closed the deal, paperwork went easy and smooth. Also the attendant Michael Brown was also very helpful with helping me to transfer from car to car. I love my car, used but in very good condition. Althought I fell like I was spending a lum of money, but these guys really eased the pain. Kodos to Fitzgeral auto I will refer this dealership ship to any other. They also talked to me about the condition of my car and would not let me leave without a good choice. These guys were funny but very professional. My auto shop teacher spoke highly of them (John Maher). The credit union spoke highly (Dave Kelleher). Thank You for the experience. More