Fitzgerald Toyota Gaithersburg

Wonderful, easy buying experience. The dealership did everything they could do to make sure my vehicle was right and just what I wanted! I enjoyed the no haggle pricing and fell that I did get a very fai everything they could do to make sure my vehicle was right and just what I wanted! I enjoyed the no haggle pricing and fell that I did get a very fair price. I will be back to get service as I have a free loner for life! More

Rob Friedson is a very helpful and informative sales representative and is also very professional. He answered all our questions and was not pushy at all as well as very patient. He printed out all of t representative and is also very professional. He answered all our questions and was not pushy at all as well as very patient. He printed out all of the information about the car and was very thorough. We would definitely buy from him again. More

Friendly sales consultants, even when original salesman was not there others stepped in the assist with the sale. No haggle, no pressure, reasonable prices. We had a problem with the speaker a few weeks was not there others stepped in the assist with the sale. No haggle, no pressure, reasonable prices. We had a problem with the speaker a few weeks after the sale, they provided a loaner car while it was being fixed and they were under no obligation to do so. Very much appreciated! More

First, my experience with Tony Watson (the salesman at the Used Toyota Dealership in Germantown) was excellent! Helpful, customer-oriented, friendly, accommodating, professional, knowledgeable and patien the Used Toyota Dealership in Germantown) was excellent! Helpful, customer-oriented, friendly, accommodating, professional, knowledgeable and patient are some of the words I would use to describe my experience with Tony. i could not have asked for a more helpful, courteous and customer-oriented salesman. If he remains a Fitzgerald salesman when we need cars in the near future, Tony will be our family's salesman. Second, our car purchase coincided with a house refinance. Because of the difficulty with the refinancing company, we had to put the car on "hold" for about 4 days. Kenny Booth, the manager of the Germantown dealership was understanding of our plight and extraordinarily accommodating. He knew we were serious about purchasing the car and with professionalism and graciousness, he held the car until our home refinancing was complete. That gave us incredible peace-of-mind. And we were simply blown away with his desire and commitment to have well-served and satisfied customers. Third, within 5 days of the purchase of the car, the front brakes started squeaking. The service department found a rust buildup. Even though the brake pads were within MD inspection standards of 2 mm (the pads were 3 mm), your service dept. replaced the pads and turned the rotators at no cost to me. For a first time customer, I was delighted with the service and the customer-orientation. My customer satisfaction could not have been higher. Fourth, within 3 weeks of the purchase of the car, I returned and talked with Kenny Booth about some concerns about the front and rear windshields. The front windshield had a semi-circular scrape of about 12"-14" long on the passenger side. It appeared that something hard, like a pebble, was under the wiper. Repeated use scraped the windshield. The rear windshield had begun rattling and squeaking, indicating that it was possibly loose. Once again, Kenny Booth was professional, courteous, understanding and very customer-oriented. Even though he was not obligated, he agreed to look at the problems and to see what he could do. The fix went above and beyond what I could have imagined. Because the front scrape could not be buffed out, your service department replace the front windshield. And the back windshield was reseated and resealed. Again, our customer satisfaction could not have been higher. As a manager, Kenny only deepened my respect and appreciation for his help and service and for Fitzgerald as a company. This is my first experience with Fitzgerald. But it certainly won't be my last. Fitzgerald has become our family's dealership. The incredible way Tony Watson and Kenny Booth served us has made us life-long Fitzgerald customers! I could not be happier customer. Thank you very much for putting the customer first as a company. More

Everyone courteous and professional. Came in w/o appointment and very reasonable wait times experienced. Service Depts. Wes working on getting 97 Tacoma repurchased was very courteous and profess appointment and very reasonable wait times experienced. Service Depts. Wes working on getting 97 Tacoma repurchased was very courteous and professional during all phonecoms. ********************************** More

This was the best car buying experience my wife and I have ever had. Harry and everyone we dealt with was open, honest and very professional no pressure and a relaxed experience. The internet price publi have ever had. Harry and everyone we dealt with was open, honest and very professional no pressure and a relaxed experience. The internet price published had no hidden adds and is what they described it to be. The trade in value was fair and they were open to discuss how they derived the price. I had to go back the following day and return some items for our existing vehicle, and again they were friendly and accomondating by going out of their wat to retrive something we forgot out of the old vehicle. We will reccomend this dealership and Harry to our friends in the market for a new or used car. More

My overall experience with my purchase was just so easy and worry free. I purchased a new 2010 Toyota Sequoya. Tom Redlack was one of the best sales people I've ever worked with at any car dealership. He and worry free. I purchased a new 2010 Toyota Sequoya. Tom Redlack was one of the best sales people I've ever worked with at any car dealership. He was very knowledgeable about the truck and had ever answer I could think of asking questions on. He was not pushy for me to make a decision and answered all my questions before I could even ask them. The dealership was clean and everyone was very friendly. I would definitely recommend Fitzgerald Toyota and especially Tom Redlack. If you need to buy a car I would highly recommend that you ask for Tom going through the door. More

We wanted a used Hyundai Sonata/Elantra, 2010 model in good condition with Hyundai's warranty.We came in not sure if this was the right place to finalize our deal, since we already had Enterprise Dealersh good condition with Hyundai's warranty.We came in not sure if this was the right place to finalize our deal, since we already had Enterprise Dealership offer us an excellent trade in value for our used car "to get out business today". Erol was our sales person at Fitsgerald, Gaithsburg, and he was kind and patient, and showed us the cars they had. We immediately noticed that the prices that Fitzgerald put up were not "marked up" and then negotiated down. Instead, they had put up the correct values of the car. One thing that initially bothered us was that FITZG was not matching the price of the trade in value of our old car with Enterprise. Instead they gave us what was the correct value of the car. We left the dealer and were trying to weigh our options, if to go back to Enterprise. However, on an analysis we realized that we were not only getting a cheaper deal but also a more reliable car (with 10 year/100000 miles warranty + 5 year bumper to bumper). We also noticed that other dealerships were advertising "Hyundai Certified" cars, but when you went there, they would charge you 600 $ additionally to do the certification!!! In summary, I must say that Fitzgerald offered us a great car, for excellent price (with NO HIDDEN COSTS) and an excellent warranty. Not only that Erol, who was our sales person was very informed, and came out as honest and straightforward in the dealings. Matt made our paperwork very smooth, and was very patient in answering all our queries. We are very happy with the service we received from Erol and Matt. Overall, I would highly recommend anyone buying a car to try Fitzgerald first. More

I HAD BEEN SHOPPING TO A FEW OTHER DEALERS TRYING TO DECIDE WHAT CAR TO PURCHASE AND EVERY TIME IT WAS ALL ABOUT IF I TAKE THE CAR HOME RIGHT NOW AND WHAT KIND OF DEAL. ANYWAY I WAS REFERRED BY ONE OF M DECIDE WHAT CAR TO PURCHASE AND EVERY TIME IT WAS ALL ABOUT IF I TAKE THE CAR HOME RIGHT NOW AND WHAT KIND OF DEAL. ANYWAY I WAS REFERRED BY ONE OF MY FATHERS FRIENDS TO GO TO FITZGERALD HYUNDAI IN GAITHERSBURG TO SEE DANNY. HE HAD A SALES MAN SHOW ME A FEW CARS AND EVERYTHING WAS ABOUT WHAT I LIKED. THERE WAS NONE OF THIS " IF YOU TAKE IT HOME TODAY" I GUESS ITS BECAUSE THEY HAVE THE PRICES ON ALL THE CARS UP FRONT SO IT MAKES IT EASY. THEY WORKED OUT A GREAT PRICE FOR MY TRADE AND I ENDED UP DRIVING HOME IN MY NEW CAR. EVERYONE I WORKED WITH WAS VERY PLEASANT AND PROFESSIONAL, IT WAS A GREAT EXPERIENCE AND EVERY DEALER SHOULD DO BUSINESS THIS WAY More

Lisa Lam was very pleasant and very easy to work with. While we waited she made sure we were comfortable and fed us pizza. Also she was in constant contact with us during the financing every step of the w While we waited she made sure we were comfortable and fed us pizza. Also she was in constant contact with us during the financing every step of the way. Tonya thoroughly explained all the paper work and was very patient answering all of our questions. Kevin and Phil both handled us both in a professional manner and expedited our paper work to finance and got the deal done. They have a great team and I would recommend anyone to those guys. More