Fitzgerald Toyota Gaithersburg

We worked with Jamie Shupe to purchase our 2012 RAV4. Jamie was easy to work with and helped expedite our purchase since we were very short of time. He completely understood our needs and found the perfe Jamie was easy to work with and helped expedite our purchase since we were very short of time. He completely understood our needs and found the perfect vehicle for us. We are repeat Fitzgerald customers and will continue to be. We appreciate the no-haggling set-up and the reasonable pricing. More

As a female customer, it has been very difficult to avoid encounters that perpetuate auto dealer stereotypes. However, my experiences at Fitzgerald have greatly improved since I have had the opportunity o encounters that perpetuate auto dealer stereotypes. However, my experiences at Fitzgerald have greatly improved since I have had the opportunity of working with a female service associate. She is very thorough and takes the time to explain service problems and the required repairs in language I understand. Over the past 30 years, experiences with servicing my vehicles at any delership have been very frustrating - ignoring my concerns, performing service repairs prematurely, unexplained charges. As a result, I have preferred to use an independent repair shop. Now, I do not hesitate to call Fitzgerald with service issues. The price is usually fair- she reminds me about the specials offers and coupons (I don't have to remind her!). In addition, I have found the rest of the service staff to be extremely courteous and friendly. More

I bought my 2003 Toyota Corolla from Fitzgerald's Lakeforest Mall in 2002 and have had my car serviced there since then. Overall I have been very pleased with my car and the service provided and wit Lakeforest Mall in 2002 and have had my car serviced there since then. Overall I have been very pleased with my car and the service provided and with Dan Rodkey, service advisor, in particular. He is always most helpful and friendly and advises me as to what my car needs and when it is needed and the cost. In addition, when I was at Fitzgerald's yesterday he went above and beyond the call of duty to assist me with a problem with my trunk. The problem was that my key had broken off in my trunk lock. Dan personally tried to remove the broken piece and he successed. In addition, he was kind enough to not charge me for it. I was very appreciative that I did not need to buy a new lock. Dan could have just told me that I needed a new trunk lock instead of trying to solve the problem himself. Someone less dedicated might have done so. In my opinion, Dan is an outstanding service advisor and I just wanted to commend him for his outstanding assistance. In addition, I think that your loaner car service is wonderful. I have used it many times. It is extremely convenient and most helpful. When my 2003 Corolla eventually bites the dust I plan to buy another Toyota from Fitzgerald's because I have been so satisfied overall with my experiences there. Many thanks. More

Very pleased with Fitzgerald's Auto in general, Toyota in particular. Very friendly staff and great service. My compliments to Judith Riccio. She is very friendly, helpful and knowledgable about Toyota servi particular. Very friendly staff and great service. My compliments to Judith Riccio. She is very friendly, helpful and knowledgable about Toyota service. Also want to recognize Mike who typically greets me and takes the car. Very pleased and satisfied customer. Thanks; John Tatum jtatumt@netscape.net More

Very savvy but friendly dealership. Keith Williams very helpful and offered a tremendous price. I did a lot of the transaction over the phone from two states away on behalf of my daughter. He was als helpful and offered a tremendous price. I did a lot of the transaction over the phone from two states away on behalf of my daughter. He was also able to get a $1000 additional reduction from Toyota for recent college graduate. More

Monty has been my advisor on my Landcruiser for a few years. He is always efficient and professional. When a service problem presented, he worked to resolve it quickly and kept my interest first. He a years. He is always efficient and professional. When a service problem presented, he worked to resolve it quickly and kept my interest first. He also takes a very proactive role in planning the right service work based on my car and needs. More

Steve winkler was a pleasure to work, very friendly and knowledgeable and took very good care of us. We will definitely come back to Fitzgerald Toyota to service our cars. knowledgeable and took very good care of us. We will definitely come back to Fitzgerald Toyota to service our cars. More

Fitzgerald toyota is excellent all around. Every aspect of their business is smooth and professional, with courteous and kind staff. Prices are very good and really extinguishes the stereotypes of high dea of their business is smooth and professional, with courteous and kind staff. Prices are very good and really extinguishes the stereotypes of high dealership prices. Lobby is nicely equipped and my assistant service manager Judith is the friendliest most helpful associate I've had the pleasuring of dealing with in years. More

I went in because the SRS dashboard light showed a malfunction in the system. The techs found a problem that required replacement of the front passenger side curtain airbag, located in the seat. Monty malfunction in the system. The techs found a problem that required replacement of the front passenger side curtain airbag, located in the seat. Monty, the gentleman who did the intake, spend over one hour on the phone to get the almost $3000 parts and labor covered by the extended-manufacturer's warranty, which he did. I had to leave my car for almost a week there so the adjusters came and took a look at the problem and decided if they would cover it. Toyota Lakeforest gave me a loaner for free, because I had bought a deal when we bought the car, but the loaner was the least comfy car ever, but at least it ran. Monty mentioned that I could stop by and exchange it for another one if I wanted, but I did not have the time. Thankfully, they did cover all the expenses for the job, and that saved me a bundle. I would like to say that it was thanks to Monty's work that it happened that way. He kept me updated and called me when necessary. More

This is actually the third time Judith Riccio has served me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area until the other staff arrived. I appreciated that because it was wet and rainy outside. Judith gave me a warm welcome and I was so pleased that not just her, but one of the other employees remembered who I was. While I was waiting in the waiting area, my car had already been processed and Judith brought me the 60,000 miles recommendations. That was amazing. All I had to do was to agree and assign. Judith knows me well and only selects the "necessary" services and helps me find the most economical package/price/deals. So I enjoy coming to Toyota Fitzgerald - the employees are super++ friendly, very helpful, and I have never had any problems with any of the repairs made. They help me find an affordable price and I am a very happy customer. Would definitely visiting here for work done on your car. I also love that there are computers with internet, so that I can check my email and use the internet and work off-site. More