Fitzgerald Toyota Gaithersburg

Our friend just got a great deal on a Toyota Highlander. Neil helped them and he also helped us. We're emailing each other and settled on the price before we went to the dealership. He was able to get the H Neil helped them and he also helped us. We're emailing each other and settled on the price before we went to the dealership. He was able to get the Highlander with the color and options that we want from another dealer. When we showed up to pickup the car, he was very pleasant to deal with the whole time. The price was great and the people were friendly. No haggles and no hassles. At the end, one employee even helped us to put the car seat on. More

It is the best Toyota dealership in DC metro region area. And Lisa Lam, agent, is excellent! Thank you very much for my new Toyota Camry 2012! - Olga Moroz And Lisa Lam, agent, is excellent! Thank you very much for my new Toyota Camry 2012! - Olga Moroz More

I brought my Kia in to Fitzgerald as I had several previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I wal previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I walked in on a Monday morning with no appointment, and they were quick to assist me and get me on my way. I left my car for service for the day, but received a phone call before lunch that my car was ready for pickup. Everyone was extremely friendly, and the price was very reasonable! I will definitely return for future service work.....sorry Kia, but my business (and money) are going elsewhere. Thanks Brandon for your help, and keep up the good work! More

This was my first visit to Fitzgerald auto malls as I was in need of a new vehicle. I test drove two different brands and picked a toyota rav 4. Our sales consultant Neil Xing was very friendly and straig in need of a new vehicle. I test drove two different brands and picked a toyota rav 4. Our sales consultant Neil Xing was very friendly and straightforward and made our purchase decision easy. More

On March 9th my husband and I purchased a Prius V from Neal Xing. Neal answered my initial email inquiring about purchasing the Prius V from Fitzgerald's a few days earlier. From that first contact, he wa Neal Xing. Neal answered my initial email inquiring about purchasing the Prius V from Fitzgerald's a few days earlier. From that first contact, he was extremely helpful and exhibited a friendly, courteous demeanor. When we went in to test drive the car, it was detailed and ready for us, and Neal proved to be an excellent "tour guide" when we hit the road. Having never driven a Prius before, we were a bit apprehensive, but he was very reassuring! Back at the dealership, he helped get us started on the purchase of our new car, having already had our current vehicle checked out and the trade-in price calculated. We had previously secured financing from our credit union, but Neal asked about the interest rate and terms, and then introduced us to business manager Khy Tilton, who not only got us a better rate, but better terms as well. Even though it was a Friday night, neither Neal nor Khy rushed us in any way, and without their patience and excellent customer service, we might not be the proud owners of a Prius V right now! We planned on buying from Fitzgerald's, because our Subaru Forester (10 years old!) had been purchased there and we have had nothing but good experiences on the service end of things over the years. We were happy to keep things in the Fitzgerald's family with this new purchase and look forward to many more years as satisfied customers. There really is no better way than the Fitz way! Jeana and Larry Beaulieu More

I am always impressed with the customer service at Fitzgerald Lakeforest Toyota. Judith Riccio is always professional, helpful and takes the time to listen to my concerns. Ms. Riccio always makes sure Fitzgerald Lakeforest Toyota. Judith Riccio is always professional, helpful and takes the time to listen to my concerns. Ms. Riccio always makes sure I am aware of every detail that is happening to my vehicle. During today's visit, along with Ms. Riccio, I also spoke with the mechanic working on my minivan, Eric Stieve. Mr. Stieve thoroughly explained everything he did, in layman's terms, which is so important because I'm not a car expert at all. I was very impressed with the level of service and care I received today. More

I purchased my Prius from Fitzgerald in 2005 and have had all service performed by Fitzgerald for the past 105,000 miles. Every time, 100%, I have been very pleased with the overall process, workmanship, pri all service performed by Fitzgerald for the past 105,000 miles. Every time, 100%, I have been very pleased with the overall process, workmanship, price, and communication. My latest experience was excellent. Today I bought a set of tires and again everything went smoothly. I was particularly impressed with my service advisor, Judith Riccio. She was highly responsive, efficient, accurate, and well spoken. She offered guidance on selecting the correct tire for my car and budget. I felt that she was really on top of everything including meeting my schedule and keeping in touch with me. Not one glitch. 100% professional. Over the past 40 yeas I have owned BMWs, Acuras, and VWs. No dealer has ever been as good as Fitzgerald’s. No hassle, no waiting for a loner, no suspicious quotes, no questionable work. More

I enjoyed my salesperson. She was friendly and seemed genuinely concerned that I picked a car I was comfortable having. For that matter, I like the dealership's philosophy. The sales people, I am told, a genuinely concerned that I picked a car I was comfortable having. For that matter, I like the dealership's philosophy. The sales people, I am told, are not paid by what car you buy, but only on the number of cars sold. This means that they are not trying to get you to pick the most expensive car at the dealership. They are free to urge you to pick the car you are most happy with. Also, the dealer does a good job at starting their quote below the retail price. More

Since purchasing both of our vehicles at Fitzgerald 6 years ago, we have had incredible peace of mind in having our car and minivan serviced at the Gaithersburg service facility. I have worked almost exc years ago, we have had incredible peace of mind in having our car and minivan serviced at the Gaithersburg service facility. I have worked almost exclusively with Pat Nugent over the course of this timeframe and feel like Pat has become a trusted part of our family. Not only is Pat knowledgable, but extremely trusworthy..he never sells service that isn't needed and is exceptionally fair; he treats his clients with respect. While a lot of people "sweat" the service experience, when I bring my car in for service, I know I'm in good hands with Pat and leave knowing the right work is done right the first time. More

I've been going to Fitzgerald Auto Mall for over 10 years now and will not go to any other dealer to purchase a vehicle. Their prices are better than any dealership I've ever dealt with and the customer ser now and will not go to any other dealer to purchase a vehicle. Their prices are better than any dealership I've ever dealt with and the customer service and representatives of the company are outstanding. More