Fitzgerald Toyota Chambersburg

End Result: Everything I Hoped For I can tell you this with absolute certainty—never have I ever felt the urge to hug a used car dealer at the end of a deal. Who has? But Fitzgera I can tell you this with absolute certainty—never have I ever felt the urge to hug a used car dealer at the end of a deal. Who has? But Fitzgerald changed that. Sure, it would be a little awkward, and they may not hug me back, but I would do it! Why? Let’s just assume most people are decent enough to apologize when they spill something on your nice new shirt. Really decent people might even pay your dry cleaning bill. Rest assured, if they messed up, Fitzgerald will not only apologize and pay your dry cleaning bill—they’ll buy you a new shirt. I don’t feel the need to go into the specifics of what happened over the course of our deal, because I see no need to air dirty laundry that’s already been thoroughly cleaned. But they messed up. As Pros tend to do, they admitted very early on that they messed up. And also like most well-run businesses, they said it wouldn’t happen again, and promised to make it right. Here’s where they really impressed me. Once they admitted the mistake, they would have absolutely been within their rights as a dealer to apologize and send me on my way with a doughnut or something. But they didn’t. They stumbled over themselves to correct what needed to be corrected, and gave me the car I wanted. It was a bit of a process involving work across several states, but all along the way they were courteous and kept me updated. Don’t worry, they don’t mess up often. I could tell by the way they took measures to correct their mistakes. It isn’t something they were pleased about, or used to dealing with. But a lot of times you can tell more about a business during a rare screw-up than you can with a smooth transaction. These guys have integrity, and you won’t be disappointed. Mark my words, I’m not affiliated with these guys in any way, other than buying a beautiful car from them. I had every reason to be mad, but instead I leave them with a smile on my face. That leads me to believe that any negativity you see on other reviews either comes from people that didn’t deal with the same dealership I visited—or were wrong themselves and are angry about it. Marty, you’re the man, thanks for all the overtime hours! MM More

Great Service Manager I purchased my car here in March and it was a quick and painless process. I have had great experiences working with Ed in the service department and w I purchased my car here in March and it was a quick and painless process. I have had great experiences working with Ed in the service department and would highly recommend taking your car here. More

Quick Friendly service Professional, quality service. They did a great job and kept me informed. My car was ready the same day even though they were very busy. Professional, quality service. They did a great job and kept me informed. My car was ready the same day even though they were very busy. More

Used Car Purchase Purchased a used 2012 Rav4 from James. He way friendly, honest and knowledgeable and listened to my needs. This is the 4th car (mostly new cars) I'v Purchased a used 2012 Rav4 from James. He way friendly, honest and knowledgeable and listened to my needs. This is the 4th car (mostly new cars) I've purchased from this dealership and appreciate the no haggle pricing! The finance associate was very friendly and efficient as well. An overall good experience! I would recommend this dealership for your next purchase! More

Great Staff! Mike and Eric made the car buying experience an easy and painless process! Mike was the consummate professional in selling me a used Honda. Eric fou Mike and Eric made the car buying experience an easy and painless process! Mike was the consummate professional in selling me a used Honda. Eric found me a lower interest rate! Both are valuable assets to your organization! More

Outstanding service I got unbeatable price for my new Frontier from first quote. No gimmicks, no mind games. Best offer from my local Nissan dealer was not even close t I got unbeatable price for my new Frontier from first quote. No gimmicks, no mind games. Best offer from my local Nissan dealer was not even close to it. Special thanks to James Verdier, very courteous and professional service. More

FITZWAY FOR LIFE! I have purchased my last two Camrys from Fitzgerald Toyota and could not have had a better experience! Brad Newman was my salesperson and has over 20 I have purchased my last two Camrys from Fitzgerald Toyota and could not have had a better experience! Brad Newman was my salesperson and has over 20 years expertise in the auto industry. He is extremely knowledgeable about the Toyota brand and patiently helped pick out the right Camry for me. The management staff at Fitzgerald, specifically Michael White, Toyota Sales Manager, and Eric Herzog, Finance Manager, were very professional in arranging my financing and listening to my personal needs. If you're looking for the lowest price and best service, Fitzgerald Auto Mall is for you. I will never buy a vehicle from anyone else! More

Customer Service above and beyond!!!!! I can not express how professional and courteous Eric Herzog is. He is an outstanding asset to the Fitzgerald team. My credit is not in good shape an I can not express how professional and courteous Eric Herzog is. He is an outstanding asset to the Fitzgerald team. My credit is not in good shape and the thought of purchasing a new car seemed out of reach but Eric was able to get me financed and took on the task of dealing with my ex-husband's family to get the release of the title for my existing vehicle. Not an easy task mind you. It was a real pleasure dealing with Eric and the entire staff at Fitzgeralds Toyota. I highly recommend that you purchase your next vehicle from Fitzgeralds. More

Fantastic All the individuals involved (Katy Marshall, James Verdier, and Andy Bingham) made buying a car such a swift, effective, and enjoyable experience. All All the individuals involved (Katy Marshall, James Verdier, and Andy Bingham) made buying a car such a swift, effective, and enjoyable experience. All provided excellent attention to detail, conveying of information, and were openly friendly and enthusiastic. They clearly communicated everything that was necessary to know while displaying a keenly vast knowledge in every aspect. Overall, a very positive experience that I would definitely recommend. More

Outstanding salesmanship Mike Bockstie is a pro. His friendliness and humor, accompanied by an sincere interest in learning what my mother and I wanted in a car, made the pro Mike Bockstie is a pro. His friendliness and humor, accompanied by an sincere interest in learning what my mother and I wanted in a car, made the process enjoyable. His knowledge of Toyota products and willingness to spend a great deal of time explaining them made the process informative. We will return from Maryland for our next Toyota! More