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Fitzgerald Toyota Chambersburg

Chambersburg, PA

4.8
812 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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1436 Lincoln Way East

Chambersburg, PA

17201

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Showing 812 reviews

June 02, 2016

Easy process I owned Toyotas my entire life and I decided to try another make and was extremely disappointed. I got in contact with Brad Newman and within a few ho More

by Britt02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Carr
Aug 22, 2016 -

Fitzgerald Toyota Chambersburg responded

Britt02, Thank you very much for allowing us to earn your business back! We're very happy to hear that we were able to get you into the car you needed! This is what we strive for every day, to help our customers get what they need with as little stress as possible! We will be here if you need us, so don't hesitate to call! I'll pass along the kudos to Brad & Becky! (we're sorry for the late reply, we really appreciate the review!!!)

May 30, 2016

Great experience! I was so so excited about shopping for another vehicle but not so excited about going through the actual process. I thought I was going to be sick, I More

by Bobbi Heckard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Papoutsis
Jun 02, 2016 -

Fitzgerald Toyota Chambersburg responded

Bobbi- We are so happy to hear that you love your new vehicle and had a great experience! Thank you for giving us the opportunity to earn your business and for such a nice review. Let us know if you have any questions or anything else we can help you with in the future!

May 27, 2016

Great place to buy a new car! We dealt with Mike Bockstie. Excellent person to work with. We found him to be respectful, very knowledgeable about the car's features, honest and not More

by Steve & Sharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bockstie
Jun 01, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you, Steve and Sharon, for taking the time to write a nice review for us! We appreciate your business and will certainly pass this along to Mike Bockstie. Enjoy your new car!

May 21, 2016

New to Car Buying I was very hesitant to go to a dealership looking for a car to buy/finance because of all the shady dealers and haggling for prices and all that. I fo More

by wilsonl1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cole, Becky Carr
May 21, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you so much for your kind words! It always makes us happy when we can take a potentially scary situation and turn it into a positive experience. We hope you enjoy your new car and if you have any questions, please do not hesitate to ask.

May 20, 2016

The best experience that we have ever had when buying a car. We were looking for a new car to replace our other two cars. As seniors, and being retired, we were ready to go down to one car. After having had Toyo More

by Winchester94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bockstie, Mike White, Becky Carr
May 21, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you so much for taking the time to write such a nice review for us and for the recommendation. We hope that you enjoy your new RAV4 and if there is anything we can help you with in the future, please do not hesitate to contact us.

April 21, 2016

you have to see it to believe it There are a few decent dealerships left and Fitzgerald at the Chambersburg Auto Mall is one of them. Very nice place, willing to work with you and ve More

by btibbetts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Lake, Becky Carr
Apr 22, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you so much for taking the time to write a nice review for us! We appreciate your business and kind words. If there is anything we can help you with in the future, please do not hesitate to contact us.

April 01, 2016

unattended service I was there a week or so for oil change. Service agent forgot to place the lower shield. It was snapping on the interstate i had to go back in for ser More

by 121212H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure of name
Apr 12, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you for taking the time to tell us about your service; we apologize that it was unsatisfactory. Our Service Manager has tried to reach out to you to discuss this with you. At your convenience, could you please contact Ed McCurry, so that we can resolve this? The store# is 717-264-3359 or you are welcome to email him at mccurrye(at)fitzmall(dot)com Thank you for your time.

March 25, 2016

Quick, painless, straightforward It was easy to purchase a vehicle from Fitzgerald auto mall. Hassle free, up front, did not seem very rushed. My sales rep was knowledgeable and frien More

by Leo763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Verdier
Mar 28, 2016 -

Fitzgerald Toyota Chambersburg responded

Leo763, Thank you very much! We're glad to hear that our way of doing business is a pleasant one! We'll definitely pass along your kind words to James!

December 26, 2015

Non Negotiable Dealership I am in the market for a 3/4 ton p/u trk, and found 1 a 2011 Chevrolet Red in color. Spoke with Nick on the phone. He seemed professional and intere More

by Mr. Wheeler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 26, 2015 -

Fitzgerald Toyota Chambersburg responded

At Fitzgerald, we post our lowest prices up front and do not negotiate. That way, everyone is treated fairly regardless of their negotiating skills/experience. We also make sure that they are priced low or we would never sell anything. We are asking $16,888 for the specific truck that you expressed interest in (which has a Kelly Blue Book value of $19,225) and because you wanted us to include taxes and tags in your offer of $14,000, you were asking for an additional $4,000 off of our already low price. I am sorry that we could not earn your business on that truck. If another truck becomes available in your price range, we will certainly let you know.

December 17, 2015

reset TPMS I switched wheels on my 2011 Avalon with my daughter's 2011 Avalon.I did not know that the wheel sensors are registered to each individual car. This c More

by mhs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Hare
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