Fitzgerald Toyota Chambersburg

Service provided for recall I took my 4-Runner to Fitzgerald Toyota of Chambersburg after receiving a recall letter from Toyota. When I called to schedule the appointment, I was I took my 4-Runner to Fitzgerald Toyota of Chambersburg after receiving a recall letter from Toyota. When I called to schedule the appointment, I was told that there were actually 2 recalls ( I was only aware of one). I bought this Toyota privately and this was my first visit to Fitzgerald. Every contact I had with them, from the first phone call to pick-up after service, was very professional and helpful. When the advisor/mechanic had a question about an after-manufactured part, he promptly called me to ask a question before providing the service or making any changes. When I went to pick-up my vehicle (at very convenient hours), an employee held the door for me. The check-out line was busy, so an employee came up to ask me how he could help to make the process easier. Upon check-out, the cashier had me sign the receipt and my vehicle was promptly delivered to the front door. This type of fast, courteous and professional service is truly appreciated and will cause me to return to this dealership for service and when I'm considering purchasing another vehicle in the future. More

Solid buying experinece Was out looking at trucks yesterday and happened to stop by Fitzgerald Toyota/Nissan in Chambersburg. What struck me was that as I was getting out of Was out looking at trucks yesterday and happened to stop by Fitzgerald Toyota/Nissan in Chambersburg. What struck me was that as I was getting out of my own vehicle, Jeremy Brown approached us with a big smile on his face asking if he could help us. We're used to some of the high pressure sales pitches down around the DC area (having moved up to PA in January and it was a relief to be helped by someone who was pleasant and very helpful, no high pressure tactics. We actually found a Toyota truck with 4 cylinders and took it for a spin. We had told Jeremy we also wanted to look at the Nissan truck which he had ready for us as soon as we returned from the first test drive. We hadn't planned on buying a truck that day, but we were able to strike the right deal with Jeremy and his sales manager. Overall a very pleasant experience. More

THIS PLACE IS PHENOMENAL! WANNA GIVE A HOLLA TO JAMES (AKA TIPPY) AND BECKY FROM THE 7-2-4 TO THE 7-1-7!!!!!!! Tippy being the awesome guy who sold us the vehicle, and Becky be WANNA GIVE A HOLLA TO JAMES (AKA TIPPY) AND BECKY FROM THE 7-2-4 TO THE 7-1-7!!!!!!! Tippy being the awesome guy who sold us the vehicle, and Becky being the awesome chicky who helped us finance it. These two peeps are phenomenal. I mean they do their job like a BOSS. I'm talking like this and being a little funny, because that's exactly how we were able to be with them during the whole process. It was so much fun dealing with them. We felt like we've known these two forever. They are really good people. They were very inviting and made us feel very welcomed and comfortable. They joked around and laughed with us, but were still very professional and serious when needed to be. That is huge and definitely helps when buying a vehicle. They were also extremely honest, informative and thorough with everything, and I mean EVERYTHING. I don't think they left out or missed anything. They were far from being pushy and didn't try to force us into anything. Same with Jenyl (SP?) who talked to us about accessories. She was also very nice, friendly and not pushy. It was a long day, because we live 2-1/2 hours away and didn't even get there till around 12ish-1. It was well worth the drive though and won't mind doing it again if we buy another vehicle there. I only say if, because I don't know if it'll be another Nissan, and it's not going to be a Toyota. That being said, if it is another Nissan, we will definitely buy it there and make that trip again without any second thoughts or hesitation. The only bad thing, which is actually more unfortunate than bad, is that we weren't able to take the car home that day. That was no fault of theirs, which is why I say more unfortunate than bad. It was actually the result of Tippy being so thorough and making sure everything was as it should be before taking it home. He came across 2 recalls that needed to be done for this car before taking it off the lot and couldn't be done that day. We're hoping Tippy can at least meet us halfway when the car is done, so we don't have to make that dreaded 2-1/2 hour trip again so soon. I don't have any doubts that he will since he is such a great guy. This was just a very pleasant vehicle buying experience, unlike others I have experienced or heard about and all the credit goes to Tippy and Becky for being so awesome. I just couldn't believe it. We left there so happy, extremely tired, but happy nonetheless. We were just so satisfied and felt really good about the purchase we just made there. Thanks again, Tippy and Becky! You made us very happy customers. We look forward to doing business with you again in the future. The bad reviews are WHACK! People be cuttin' up for real. Haha. (Side Note)......Just one more thing I would like to add. When we talked to Tippy in the morning to make sure that vehicle was still available, he said he would check and call us right back. He did just that and also promised to keep the keys so nobody else could sell the car. This was greatly appreciated, because we had a car promised to us before, only to have it sold from underneath us when we were on our way to take it for a test drive. More

Loving my Nissan Thank you Jeremy Brown for everything. I went in on a Friday and by Saturday I was driving a new Sentra. I don't have the best credit but Jeremy went Thank you Jeremy Brown for everything. I went in on a Friday and by Saturday I was driving a new Sentra. I don't have the best credit but Jeremy went above and beyond to get me in a car. Very friendly and easy to talk to. He has called just to check on me a couple times since the sale. Greatly appreciated. Awesome salesman. More

First time buyer & i'll never go anywhere else! I was extremely nervous going in & they made it a great experience. Super helpful & very pleasent people to work with. Made the 3 hour stay feel like I was extremely nervous going in & they made it a great experience. Super helpful & very pleasent people to work with. Made the 3 hour stay feel like an hour. Will be sending all the people i know there from now on for sure. & will definitely go back there for all my automotive needs! Their prices are extremely fair & will work with you to the very best of their ability. More

Above and beyond! Fitzgerald went well beyond average customer service. After visiting first and not being happy with their offer, within 3 days they found the exact Ro Fitzgerald went well beyond average customer service. After visiting first and not being happy with their offer, within 3 days they found the exact Rogue we wanted, lowered their price, and increased my trade value to meet my monthly payment budget. Awesome!! More

Our purchasing experience We returned to Fitzgerald, Chambersburg PA nearly 9 years later to purchase at new Avalon. Our basic criteria was desire to spend $$s similar to our 2 We returned to Fitzgerald, Chambersburg PA nearly 9 years later to purchase at new Avalon. Our basic criteria was desire to spend $$s similar to our 2008 Avalon purchase as we are late in our retirement years and on a very fixed income. When we "balked" at the cost after "looking at 2017 model Jeremy sked if we would consider a new 2016 model. We agreed and he introduced us to new 2016 model which was a model "upgrade" to our 2008 Avalon at a similar "price" to what we paid in 2008.. We also took time to speak with J. Cox who has been lead on servicing the 2008.on 2016 reliability and maintenance issues. The cost along with good reviews made our choice a no-brainer. WE (wife and I) are pleased with our decision and will continue to get service from in Chambersburg PA. More

Final review Had too many issues to rate better. I would only recommend the dealer as the vehicle is what I wanted and they were able to deliver it quickly. The se Had too many issues to rate better. I would only recommend the dealer as the vehicle is what I wanted and they were able to deliver it quickly. The service manager Ed McCurry was very nice as he showed honest concern. Just way too many issues from not return phone calls to over charging to receiving a new vehicle back from service splattered with mud and dirty floor board, issues with finance on registration and not being done correctly, and no return correspondence on emails to multiple employees. More

Best buying experience Wendell worked with me over a week to help put me in a truck. We spoke everyday about it and pricing, I recommend him for your next new or used car or Wendell worked with me over a week to help put me in a truck. We spoke everyday about it and pricing, I recommend him for your next new or used car or truck. Very pleasant to work with More