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Fitzgerald Toyota Chambersburg
Chambersburg, PA
812 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 812 reviews
May 30, 2018
Justin ok, Mike not so much Salesman was quite helpful. Manager, meh. This dealership seems much more disorganized and less professional than other Fitzgerald dealerships we have Salesman was quite helpful. Manager, meh. This dealership seems much more disorganized and less professional than other Fitzgerald dealerships we have dealt with. We were a repeat customer. I left here without buying and bought a different make from another dealer (smooth & pleasant by the way). More
by theboz
Employees Worked With
Mike White, Justin Kennedy
May 29, 2018
Great Deal! I got a great deal on my used vehicle. The folks here are great to work with and make everything easy! I love this place!! I got a great deal on my used vehicle. The folks here are great to work with and make everything easy! I love this place!! More
by ahhhkayleigh
May 12, 2018
Great Place to Purchase a Car Our experience at Fitzgerald in Chambersburg was nothing short of excellent. Their salesman was low pressure, had great knowledge about the vehicle, Our experience at Fitzgerald in Chambersburg was nothing short of excellent. Their salesman was low pressure, had great knowledge about the vehicle, and was extremely accommodating to us. He couldn't have been nicer, and we would recommend him to anyone looking for a car. More
by bailer
May 01, 2018
.Amazing Jeremy Brown Rocks, Would highly recommend him to anyone and already have, Very friendly, knowledgeable, does not push, does not rush you with your qu Jeremy Brown Rocks, Would highly recommend him to anyone and already have, Very friendly, knowledgeable, does not push, does not rush you with your questions. This is our 2nd vehicle we've purchase from Fitzgerald and will Only deal with Jeremy, Awesome person!! More
by Princess1981
Employees Worked With
April 28, 2018
best place to buy we just got a pickup from fitzway and would like to tell you that Bill Lake was very helpful it was like we were the only customer in the store as for we just got a pickup from fitzway and would like to tell you that Bill Lake was very helpful it was like we were the only customer in the store as for the other people that work there they also were so kind and also wanted to help. but we did not feel pressured in any love goes out to Bill and the other guys will go to Fitzgerald for our next car (HOPE BILL WILL BE THERE ) Shirley Nelly More
by neelysweretreatedsuper
Employees Worked With
William Lake, Becky Carr
April 22, 2018
Fantastic first car purchase! I was highly impressed with the selection, environment, and friendliness of staff at this dealership! Going in to purchase my first car, I knew I had I was highly impressed with the selection, environment, and friendliness of staff at this dealership! Going in to purchase my first car, I knew I had wanted a Toyota, and our sales representative Jeremy Brown was more friendly, helpful, honest, and easygoing than you could hope for. He helped us find the perfect car (a 2018 Toyota Corolla) in our price range and gladly answered all of the questions we asked. Couldn't have asked for a better sales rep or car shopping experience! More
by madC
April 16, 2018
Chris Smith(salesman). I recently purchased a used car(Subaru) from Fitz. I could not be more pleased with Chris Smith as my salesman. He was knowledgeable, friendly, and ef I recently purchased a used car(Subaru) from Fitz. I could not be more pleased with Chris Smith as my salesman. He was knowledgeable, friendly, and efficient without being at all pushy. I have already recommended him to my daughter as she shops for a vehicle for her son. Fitz should be proud they have him as a representative for I would not change one thing in my recent transaction. In the past I have had less than happy dealings with the service department but Chris has renewed my faith in Fitzgerald Motors. I will recommend Fitz to others and would specify that they deal Chris Smith! Col(Ret) Anthony J Angello DDS More
by robodoc
Employees Worked With
Chris Smith, Christopher Smith
March 10, 2018
Do not purchase extended warranty I just thought that you would like to know that due to the action, or lack there of, by Ed McCurry and the management at Fitzgerald Auto Mall in Chamb I just thought that you would like to know that due to the action, or lack there of, by Ed McCurry and the management at Fitzgerald Auto Mall in Chambersburg, PA, I will no be doing business with them. I used to sing the praises of the customer service at FitzMall, however it appears they have lost sight of this somehow. Instead of continued arguing over a very simple warranty fix, that should have been covered under my "bumper to bumper warranty" and/or my " paint protection warranty" each of which I spent my hard earned money on, I was instead left without so much as a courtesy call from the manger at the Chambersburg store... even after complaining to corporate Ftizgerald about the issue, I never heard a peep. So I have traded in my problematic vehicle and am now driving a brand new 2018 Pathfinder from Hamilton Nissan. It was great working with Adam Seidel and all of the staff at Hamilton and it was reassuring to know that I am now dealing with a business that stands behind their word. And just so that we are clear, I paid for an extended bumper to bumper warranty, that I was told covered me up to 100k mile or thru 2020, plus interior and exterior protection. I wound up with several issues and had to argue every step of the way to get the problems resolved. For instance all of the rings that hold the 12 volt plugs in place dry rotted and broke. I had exposed 12 volt wires and was told that this is a cosmetic issue and not covered? The clips are $8.00. I also had a paint issue on the top of the right front finder well. The paint had started to bubble and eventually there was exposure of metal, all the way down thru the primer and the area was starting to rust. Ed McCurry insisted that it was impact damage even tho there was no dents associated with the area of rust and the problem started to grow and expand and even after Ed McCurry had me take the 2013 Pathfinder with less than 70K mile, over to a paint an body shop that was not affiliated with Fitzgerald auto mall and they told him that it was not impact damage. Ed McCurry did try to send the issue over to Nissan and was told it was not a factory paint issue either. To this day Ed McCurry insists that it is impact damage to keep from having to warranty the issue. In the end the problem worsened so I went to another dealership and traded it in. You have to ask yourself tho, is a dealership that takes over 2K in warranty money from you and fights you over an 8.00 piece of plastic worth wasting you time and money on in the first place??? Now to start looking at cars for the newly licensed children in my home... and I have 4 that will eventually be in need of a car.... most definitely your loss Fitzgerald... you really need to get back to what makes your business thrive... the customer and standing behind your promises. More
by Robert Fortenberry
Employees Worked With
Ed McCurry
March 06, 2018
Used vehicle purchase Great dealership with an excellent selection. The employees made me feel comfortable from the moment I arrived. Mr. Jeremy Brown was my sales associ Great dealership with an excellent selection. The employees made me feel comfortable from the moment I arrived. Mr. Jeremy Brown was my sales associate. He greeted me as soon as I entered and was very helpful during the entire process. He was honest and sincere. Mr. Jonathan Akers was the service manager. Mr. Akers was very personable and showed interest in my requirements. I also had the pleasure of working with Ms. Danielle Mann, finance manger. The transaction was extremely smooth and accurate. Mr. Brown and the team at Fitzgerald, Chambersburg, PA will be highly recommended for anyone who wishes to purchase a vehicle. Each employee appeared to go that extra mile to make not just me satisfied, but treated all customers with respect and genuine interest. Thank you to everyone. More
by frostburgOx
March 05, 2018
Friendly and respectable service Jeremy was super friendly and approachable while he assisted me in searching for my next car. He wasn't pushy and was very down to earth and understan Jeremy was super friendly and approachable while he assisted me in searching for my next car. He wasn't pushy and was very down to earth and understanding of all my concerns. He took his time and did everything he could to make sure I was confident with the car. It was a pleasure working with Jeremy. Would recommend to anyone. More
by Yackeysp
Employees Worked With
