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Fitzgerald Toyota Chambersburg

Chambersburg, PA

4.8
812 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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1436 Lincoln Way East

Chambersburg, PA

17201

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Showing 812 reviews

February 16, 2019

Friendly and helpful! Everyone was friendly and helpful and two individuals that I worked with directly - Bradley and Jeffrey - were a pleasure to work with. Thank you for More

by Brenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Shoop
Feb 18, 2019 -

Fitzgerald Toyota Chambersburg responded

Thank you for taking the time to let us know about your pleasant experience. Bradley and Jeffery are the best! See you on the road.

February 12, 2019

Extraordinary Experience Fitzgerald was the best desicion and the best experience I had have buying a car this people really know on how to make people fill good Everyone fro More

by Mrentas144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Soto-Ortiz
Feb 13, 2019 -

Fitzgerald Toyota Chambersburg responded

We are sooo happy that you had an Extraordinary Experience. Welcome to the Fitzgerald family!

January 04, 2019

Awesome experience I recently bought a RAV4 from Andrew Papoutsis and Eric in financing. Both were professional and helpful. I will def be back to see you guys for my ne More

by SeanSeanKFFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Papoutsis
Jan 30, 2019 -

Fitzgerald Toyota Chambersburg responded

Sean, we are so happy that your experience with Andrew and Eric was so awesome! We welcome you to the Fitzgerald family and look forward to seeing you on the road.

December 28, 2018

Worse Experience EVER Bought used vechile with all warranties, 5385 miles later blown engine, warranty does not cover after we were told it would cover repairs. Customer se More

by Ziggy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Costopoulos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Akers, Eric Anderson, Wes Hart
Dec 31, 2018 -

Fitzgerald Toyota Chambersburg responded

We can certainly understand your frustration and we’re sorry you feel this way. We didn’t commit to anything except to help you as best as possible while your vehicle was being diagnosed at the Ford dealer. For the record, you purchased a powertrain warranty only. Unfortunately anything can happen on a 13 year old vehicle with over 100,000 miles. According to Keystone Ford your engine failed due to a bad injector as it stuck open and flooded the #6 cylinder causing it to break the connecting rod. Since the fuel injector is the cause it is not a covered component of your powertrain warranty. Upon learning that you needed an engine from that dealer we offered you assistance by getting you a used engine and installing it at our cost, which you declined. We also provided you with a complimentary rental vehicle for a month and a half while your truck was being diagnosed at that dealer. Should you choose to reconsider please call and speak to Wes Hart, Service and Parts Director at 717-264-7545.

December 28, 2018

Best dealership I’ve worked with I’ve been in the market for buying a newer car and had visited a couple of dealerships before coming into Fitzgerald and was blown away. I was working More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Scholl
Dec 29, 2018 -

Fitzgerald Toyota Chambersburg responded

Megan, WOW! Thank you very much from the bottom of our hearts! We are proud to have employees that make the experience a wonderful one from start to finish! This is great to hear and thank you for taking the time to write such a lovely review! If you need anything always feel free to stop or call! Have a great 2019!

December 23, 2018

Great Experence wonderful salesman! James was a great salesman to deal with he does not use the high sales attitude and is down to earth to talk to which I like. He was there for me to a More

by SueMauro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Verdier
Dec 29, 2018 -

Fitzgerald Toyota Chambersburg responded

Sue, Thank you very much for taking the time to review us. We pride ourselves on being down to Earth and easy to talk to and are glad to see it showed! James takes great care with his customers and it's great to hear that made the difference for you. Please feel free to let us know if you have any questions in the future, we'll always be here to help!

December 19, 2018

Stress Free, Quick & Easy! My mom purchased a 2016 highlander in August of 18. It was the first toyota in our family. The experience was amazing with how up front the staff was More

by Limitedtaco16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Herzog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Anderson, Jeffrey Soto-Ortiz
Dec 22, 2018 -

Fitzgerald Toyota Chambersburg responded

Thank you again and we are glad to hear it! These types of interactions are what we strive to have happen every day! We appreciate your business and wish you a wonderful Holiday season and a Happy New Year! Again, thank you!

December 03, 2018

Lessons learned and a great day It was actually a fun, entertaining day. Smooth purchase and I learned a lot about the car buying process. Michael was patient and he and Jonathan exp More

by Kpetrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Akers, Michael Scholl
Dec 04, 2018 -

Fitzgerald Toyota Chambersburg responded

Thank you so much! We try to make it enjoyable and to never leave anyone in the dark! Glad you enjoyed your time purchasing your vehicle! We are very happy to hear it!

November 28, 2018

Over the top help! Highly recommend! My experience working with Mr. Scholl was wonderful. We had kept in touch over a years timeframe with my interest in a new vehicle. He was very helpfu More

by Katyfink729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Akers, Michael Scholl
Nov 29, 2018 -

Fitzgerald Toyota Chambersburg responded

Thank you very much for your kind words! We are glad to hear that Michael made the difference and provided excellent customer service from beginning to end! These interactions are what we strive to have every day. Thank you again and enjoy your new ride!

November 14, 2018

no help I could not get a car salesmen to help me. After being ignored and trying to get some ones attention with no luck I decide they don't need my business More

by 357 john
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Mike White, Pete Morgan, Jonathan Akers, Joel Rotz
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