Fitzgerald Toyota Chambersburg

My issue is withe service, not sales.On 7/19/21 I had My issue is withe service, not sales. On 7/19/21 I had new struts put on my car. On 8/3/21 I returned because of a clunking noise. Service tech said My issue is withe service, not sales. On 7/19/21 I had new struts put on my car. On 8/3/21 I returned because of a clunking noise. Service tech said he or she could not duplicate the noise. I told service advisor, Jelyn that I heard it and it worried me. On 11/3/21 I took my car in for scheduled maintenance and told Erik about the clunking noise. He said he'd have it checked again. Two and a half hours later I was told one of the struts was defective and the'd have to order a new one. Approximately 2 days later they called and I took the car back again. I had to wait another 3 hours. My round trip mileage is 56 miles. It cost me added mileage to my car plus gas money and my time. I didn't even get an apology until I complained to Wes. He offered me an apology and to give me free maintenance on my next visit. I told Wes I have the Lifetime Buyer Protection Plan with free tire rotation because I purchased my tires from Fitzgerald's and that I wasn't looking for monetary compensation. I'm not sure it has been corrected because I'm still hearing a clunking noise. I have taken excellent care of my car and should be taken seriously ( this wouldn't happen to a man) when I have a complaint. I have been putting a lot of money in this car because of outrageous labor charges. I guess I have rattled on enough. Not a happy customer with Fitzgerald's srevices. More

Michael is great , took time on Sunday to answer questions, bought multiple cars from him questions, bought multiple cars from him More

Jeremy Brown and the personnel at Fitzgerald were responsive, and worked diligently to get me into the vehicle I was looking for. I was very pleased overall with the experience. If you’re looking buy responsive, and worked diligently to get me into the vehicle I was looking for. I was very pleased overall with the experience. If you’re looking buy, get over to Fitzgerald! More

Jeremy at this dealership was just fantastic and made our purchase a pleasure. The dealership is well organized and the whole process was streamline smooth. purchase a pleasure. The dealership is well organized and the whole process was streamline smooth. More

Michael Scholl took the time to get to know us personally and is so friendly to do business with. We appreciate everything he did for us! and is so friendly to do business with. We appreciate everything he did for us! More

Michael was a huge help from the day we pulled on the lot. He ensured all our questions and needs were taken care of. No pressure, allowing us to take the time when choosing our Tacoma with various optio lot. He ensured all our questions and needs were taken care of. No pressure, allowing us to take the time when choosing our Tacoma with various options presented. Thanks again Mike - appreciate your assistance. More

Michael Scholl was a solid sales associate and provided my wife & I with friendly service. Appreciate everything that Mike did and would recommend for other buyers. my wife & I with friendly service. Appreciate everything that Mike did and would recommend for other buyers. More

We have purchased 4 cars at this dealership. Sold on the reliability of Toyota. Very pleased. reliability of Toyota. Very pleased. More

Michael is a fantastic person and sales manager for Fitzgerald. I almost gave up on the company following an isolated incident when I purchased my first vehicle last year. I wasn’t sure what I was goin Fitzgerald. I almost gave up on the company following an isolated incident when I purchased my first vehicle last year. I wasn’t sure what I was going to receive on my trade-in but Michael made the process seamless and worth it for me. My experience at Chambersburg’s Fitzgerald was professional, thorough, and rewarding. If you’re thinking about an upgrade to your current vehicle or are just in the market for a new/used vehicle, please visit my friends at Fitzgerald in Chambersburg. You WILL NOT regret it. More

Travis did a fine job and made good on his word for everything he promised. everything he promised. More