Fitzgerald Subaru Rockville

Exceptional Customer Experience I purchased a Subaru Forester through Colin Wilson, Sales Representative at Fitzgerald Auto Mall in Rockville, MD. His level of professionalism, custo I purchased a Subaru Forester through Colin Wilson, Sales Representative at Fitzgerald Auto Mall in Rockville, MD. His level of professionalism, customer focused attitude, attention to detail, patience, knowledge about the vehicle, willingness to address all of my questions, and eagerness to make sure we were comfortable throughout the purchasing transaction resulted in an “EXCEPTIONAL” customer experience – exceeding all expectations!! Colin’s hard work and adaptability made our purchase go smoothly and effortlessly. He went above and beyond to help with some other issues too. I will refer all of my family and friends to Fitzgerald Auto Malls in Rockville, MD, and going forward I will not consider going to a different dealership. He is a true asset to Fitzgerald Auto Malls of Rockville, MD. Also, I would be remiss not to mention Mr. Ryan Davis, Sales Manager at Fitzgerald’s. It was Mr. Davis’ responsiveness, his consistent follow through, and pleasant demeanor that brought me through the doors at Fitzgerald (Rockville) to begin with. Before I even arrived at the dealership, he had already apprised Mr. Colin Wilson to be expecting me. I had visited other dealerships in the days but had not been received like this. They are a team of true professionals!!!! More

Love Encore Program So glad I had the opportunity to attend this one on one instruction session with Kimberly Francis to see first-hand how the many features on my new 2 So glad I had the opportunity to attend this one on one instruction session with Kimberly Francis to see first-hand how the many features on my new 2019 Forester actually work. As I joked with Kimberly at the beginning of the session, I owned my 2014 Forester for 5 years and there were things I still did not know how they worked. Kimberly is a great instructor. She packs in a lot of information in the time alloted but does so in a manner that is easily understood and keep up with during the session. She first asked what I did and didn't know about the car's features then conducted a hands on application of the things I didn't know how to use. I left with a broad understanding of this great vehicle. This Love Encore program is an ingenious service to a new car buyer. Not only is it offered after you have had a time get past the actual purchase process, which can be a bit daunting, but it shows that you are valued as a customer. This is my 3d Forester purchased through Fitzgerald's Subaru and I must say for a number of reasons, it has been the best overall car buying experience. In this regard, I also want to throw a shout out to Mike Halpern and Wendy Chavez for helping make this car purchase the success that it has been! More

Another Great Experience at Fitzgerald I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lif I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lifetime protection program is great. I was having a few issues with my previous Subaru, and Greg Lewis worked with me to get me into a new car, while Twain took care of the details of the transaction. My expectations were exceeded. I won't buy a car anywhere else. More

Love_Encore Delivery Demo I had a Love-Encore delivery demo with Kimberly Francis. I found it every useful, especially since this was my first Subaru. Having the many feature I had a Love-Encore delivery demo with Kimberly Francis. I found it every useful, especially since this was my first Subaru. Having the many features demonstrated as opposed to searching through the many manuals and booklets is a tremendous help because Ms. Francis not only showed how to access and use the different features, but also their purpose and why or why not you would use them. It is a good service and Ms. Francis did an excellent job. More

Love-Encore helped me make sense of my car My 2018 Crosstrek is a totally different car from any I've had in the past. With all the computerized applications, I was overwhelmed and concerned I My 2018 Crosstrek is a totally different car from any I've had in the past. With all the computerized applications, I was overwhelmed and concerned I'd never figure everything out. Kimberly Francis of your Love-Encore program saved the day. She is quite a phenomenon and I'm forever grateful for her guidance. Kimberly helped me wade through a mountain of confusing information, using clear explanations that I could understand. She made it all fun and I left knowing I had a better mastery over what this car can do. We didn't have enough time to go over everything but that's okay. There's a lot to learn about the workings of a 2018 car and now I feel more comfortable going to the manuals to see what I can figure out for myself. And my salesman Michael Halpern made it clear if I need more help, he's available. I suspect I will be back with a few more questions. From the moment I walked into the showroom, Michael and everyone in the sales department made me feel comfortable. Many thanks to you all for your help and support. I do love my new car! More

Kimberly Francis A couple of weeks after buying our car, we met with Kimberly, who explained a variety of the car's features and answered our questions. It was extrem A couple of weeks after buying our car, we met with Kimberly, who explained a variety of the car's features and answered our questions. It was extremely helpful and no doubt will allow us to get the most out of the car. We had no experience with many of the high tech features, and even after reading the manuals pretty thoroughly we still learned a lot from Kimberly. I am very grateful for the opportunity to meet with her. More

Subaru Star Delivery Love Encore program First the car buying experience was so fantastic. I was able to special order my car with no problems. Wendy Chavez to extra care for me and was able First the car buying experience was so fantastic. I was able to special order my car with no problems. Wendy Chavez to extra care for me and was able to get the car here sooner then expected. When I got there it was great meeting James Richards. He went over the first introduction of my 2018 Subaru Crosstrek. Very easy to talk with and great to get along with. Thank you James. Then came the second intro with the love Encore program couple weeks later and that was with Kimberly. She was just fantastic. So nice and personable. Had some good laughs and learned so much more about the car. Answered my questions with so much great detail. I have had other different kinds of cars in the past and this is my first subaru. I am loving life and my family loves it too. The Love Encore program I have experience before with other car dealerships. It goes the extra mile for the customer and it just shows that Subaru really wants you to be safe and be knowledgeable about your vehicle. To top everything off I walked away with a 25 gas gift card too for going over the program with Kimberly. Just fantastic. Thank you all very much for everything and keep up the great work. More

Excellent Dealership selling Excellent Cars This was one of the best buying experiences we have ever had. We never felt pressured into a car we didn't want nor options we didn't need. We got wha This was one of the best buying experiences we have ever had. We never felt pressured into a car we didn't want nor options we didn't need. We got what we wanted and had a good time too. Hopefully, the car is as good as the Dealership. More

Star Delivery specialist, Kimberly Francis Extremely helpful and worth the time. I learned a lot -- a great service and she is very easy and accommodating to work with. this is a great service Extremely helpful and worth the time. I learned a lot -- a great service and she is very easy and accommodating to work with. this is a great service for a dealership to offer. really appreciate the information I learned and the opportunity to have learned it. More