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Fitzgerald Subaru Rockville
Rockville, MD
128 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 128 reviews
August 13, 2021
Generally a competent team and front office. Have been taking my 5 year old Outback to them since it was purchased there. Went for a minor non-standard issue (roof rack crossbar). Disappointed with the taking my 5 year old Outback to them since it was purchased there. Went for a minor non-standard issue (roof rack crossbar). Disappointed with the lack of willingness to even have a technician come and take a look before letting me know how long it might take. Did not mind paying the minimum ($76 - plus plus) to get the problem fixed. Just that there was no effort to take a quick look- despite having called in advance and being told to come it at 1:00 as I did. Kevin could do with some more training - competent front office guy - but no ability to discern a big from small issue - just sticks to secretarial playbook. Enough with Fitzgerald Subaru. Next stop a third party service company or Herb Gordon. Seems to be better rated. More
by RL
Employees Worked With
Kevin
February 18, 2021
Kyle went above and beyond to keep me updated and make sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are gr sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are great too. More
by mdscafs
Employees Worked With
Kyle
February 17, 2021
Where to start… I am really disappointed with the service I received on 2/15/2021. I took my 2010 Subaru forester in for a factory recall. While there I asked them to check out my tires as I was ha service I received on 2/15/2021. I took my 2010 Subaru forester in for a factory recall. While there I asked them to check out my tires as I was having some issue with them holding air. After a few hours of waiting, I was informed that there were nails in my tire that couldn’t be repaired. Further, that all the sensors in my tires need replaced too. This struck me funny, since the tire sensors had been fully functional prior to my visit. In fact, they informed me when the tires were low, and once inflated, the indicator light would go away. In short, functioning just as sensors should. The quote for new tires and sensors was outrageous! Like $2,000+ The car is worth about $6,000 dollars, so the expense seemed astronomically out of proportion. I didn’t even let them get done with the list of things that they would have to do to replace the tires and sensor. I thought it was a rip of and said I’d like to bring it somewhere else. I think some of your mechanics/staff may be crooked or incompetent. When they returned my car, I am pretty sure that the tires they put back on my car were different (worse) tires. I can’t prove this. I don’t have detailed pics of the tire before and after. The tires were cracked and there were calk lines on them in certain places. In addition, the sensors were no longer working, which I found out after I left the dealership. I took the car to NCB and got the job done for half the price. They had replaced tires on my car before, perhaps 3 or 4 years ago. I remember then requesting that I keep the old tire and they said that they ‘lost’ them. I was sketched then, and I should have learned my lesson. I shouldn’t have gone back this time. Even though they are the closest, most convenient Subaru service center to me, I must now consider driving farther away just to get better service. I went to the Cumberland MD location once and they were top notch! Back to last Monday’s visit. The clinger is that after about 3+ hours of waiting, they inform me that my air bags are ok… somehow and don’t need to be replaced. This is despite the recall letters received. I was too mad to even argue. What a waste of my day. Be warned. Go elsewhere if you can! More
by americanjoe
Employees Worked With
unknown
February 03, 2021
The salesperson, George Mcintosh, provide me with courteous efficient service. I leased a new Crosstrek n i am very happy w my new vehicle. Thanks courteous efficient service. I leased a new Crosstrek n i am very happy w my new vehicle. Thanks More
by chillydrew4
Employees Worked With
McIntosh, George
January 22, 2021
Nathan Diedrich has done an outstanding job taking care of my 2016 Subaru WRX-STI as well as answering all of my questions. He has an in-depth knowledge of the vehicles in his care. He alerts me to poten of my 2016 Subaru WRX-STI as well as answering all of my questions. He has an in-depth knowledge of the vehicles in his care. He alerts me to potential problems regarding maintenance and gives me tips about the Subaru's on-the-road performance. He also helps me take full advantage of available coupons. And he does all of this in a courteous and professional manner. More
by jnorris7816
Employees Worked With
Nathan Diedrich
November 23, 2020
Tom Redlack & Fitzgerald Subaru Rockville have always provided outstanding customer service, and Tom has a wealth of experience. This is my third time leasing from Tom and its been a 10 out of 10 every t provided outstanding customer service, and Tom has a wealth of experience. This is my third time leasing from Tom and its been a 10 out of 10 every time! More
by accrain2002
September 11, 2020
I brought my car in for diagnostics and Kevin did an excellent job making sure my needs are taken care of. He did a wonderful job in handling the issues that I have with my 2012 Impreza. He is very prof excellent job making sure my needs are taken care of. He did a wonderful job in handling the issues that I have with my 2012 Impreza. He is very professional, knowledgeable, courteous, and friendly. Truly excellent customer service. More
by enrico.tocol
Employees Worked With
Kevin Mendoza
April 16, 2020
Great Experience I have raved about my experience in buying a new car and trading in my older Forester. Now I'm raving that I spent 2 hours with someone to go over eve I have raved about my experience in buying a new car and trading in my older Forester. Now I'm raving that I spent 2 hours with someone to go over every aspect of the car - all by skype since everyone is still in quarantine. If that doesn't express care and support I don't know what else would. I already knew that the servicing department is stellar but this experience of buying a car and the follow through is over the top. I couldn't be happier and any more satisfied..... More
by robingshapiro
December 24, 2019
Great Service I want to thank Fitzgerald Subaru Rockville for the excellent work that they did in servicing our Subaru Forester. a few weeks ago I especially want t I want to thank Fitzgerald Subaru Rockville for the excellent work that they did in servicing our Subaru Forester. a few weeks ago I especially want to thank assistant service manager Rich Sukhram for his personal attention and, quite honestly, his care and concern about our car and our safety, which clearly showed. Rich not only handled everything fairly but he also went above and beyond to provide us with good old fashioned customer service and to make sure that everything was done properly. This was work well done and very much appreciated. Thank you, Fitzgerald Subaru Rockville. More
by Randy
Employees Worked With
Rich Sukhram
October 28, 2019
Excellent Customer Service I recently took my 2017 Subaru in for service at the Fitzgerald's on Rockville Pike where I purchased it. This is the second Subaru I've purchased fr I recently took my 2017 Subaru in for service at the Fitzgerald's on Rockville Pike where I purchased it. This is the second Subaru I've purchased from Fitzgerald's because of the good customer service and the reliability of the Subaru brand. I was not disappointed on this visit. Rich Sukhram in the service department took extra steps to make sure the service was covered under warranty and kept me informed of the work progress and what needed to be done. I certainly appreciated the attention he provided to make this another satisfying visit. Thank you, Rich. Kathleen Finnegan More
by kass
Employees Worked With
Rich Sukhram
