Fitzgerald Subaru Gaithersburg

We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the pur (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team. More

Tow Hitch Installation went wrong I bought a Limited XT Outback from this dealership on July 3rd, 2020 (10 days ago) and took my new car on July 13th, 2020 for a tow hitch installation I bought a Limited XT Outback from this dealership on July 3rd, 2020 (10 days ago) and took my new car on July 13th, 2020 for a tow hitch installation. To my surprise, when I came back to get my car, it had the following damages and / or issues: 1. Rear bumper scratches all over the place. Specially in the corners. It was clearly left on the floor without any protection. 2. The Rear bumper under guard cut, was completely miscalculated leaving it not aligned, meaning that the left side is longer that the right one. 3. The hood had three scratches which were not there before. 4. All the doors, especially around the handles were greasy. Fingerprints and even the hands of service technicians were clearly visible. 5. All my personal belonging were thrown in the back seat without any care. I even found a box on top of the rear elbow rest, which the technician did not even had the courtesy to close before placing my items on the rear. 6. My old tags and metal plates were also thrown on top of the rear leather seats without any care. This could have damaged the leather seats. As you may understand, I was surprised and unable to accept the poor job performed on my brand new $40K car. This was my first ever experience with Subaru Gaithersburg Service and it will probably be the last. Besides all this, I would like to mention that I paid almost a thousand dollars for this poor and careless job! I do not have any more confidence in the person/dealership who performed the work, especially in such a delicate job as installing a tow hitch. More

Johnny F was great to work with. He was patient and knowledgeable. If you are looking for a new Subaru, highly recommend that you stop in and ask for Johnny F. knowledgeable. If you are looking for a new Subaru, highly recommend that you stop in and ask for Johnny F. More