Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Subaru Gaithersburg
Gaithersburg, MD
217 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 217 reviews
December 05, 2025
I purchased a 2025 Subaru Forester in November 2025 and Bikash Shrestha was my sales consultant. Bik took the time to explain the new features on the 2025 model, highlight some features that I may not have Bikash Shrestha was my sales consultant. Bik took the time to explain the new features on the 2025 model, highlight some features that I may not have been aware of, and showed me several vehicles in different colors. I explained that I have received email "coupons" from both Fitzgerald Subaru (as a repeat customer) and the Subaru head-quarters. Fitzgerald accepted the coupons and I received an excellent price on the vehicle. During the entire process, Bik worked to ensure that the process was a smooth one for me. Overall, the entire Fitzgerald Subaru staff are incredibly friendly and helpful. H.W., Rockville, MD. More
by hswljb
Employees Worked With
December 01, 2025
I had the easiest hassle free car buying experience with Matt Sullivan. Congenial and knowledgeable, he explained every feature of the Outback that had my interest. We test drove one, I was informed of the Matt Sullivan. Congenial and knowledgeable, he explained every feature of the Outback that had my interest. We test drove one, I was informed of the car options available, the warranty options, the financing, all purchase details reviewed and confirmed. Nothing hidden, no sleight of hand here at all. I had a highly satisfied customer experience with Matt at Fitzgerald Subaru. More
by gholez01
November 29, 2025
They're a very easy dealership to work with. I was not pressured into anything, and there were no surprises. Moreover, they were more than happy to accommodate me when I wanted to test drive two I was not pressured into anything, and there were no surprises. Moreover, they were more than happy to accommodate me when I wanted to test drive two cars that day. More
by cjv287
Employees Worked With
Salil, Lisa, Bik
November 04, 2025
David K. , was our salesperson and he was low keyed great. Professional, timely, and found the auto wanted in record time. Been buying Subaru’s at Fitzgerald , was our salesperson and he was low keyed great. Professional, timely, and found the auto wanted in record time. Been buying Subaru’s at Fitzgerald for the last 24 years and many reasons why. I highly recommend David and Fitzgerald! More
by Stillwater
Employees Worked With
November 01, 2025
I had plans to purchase a new Outback Wilderness in a few days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’ days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’s. He was no pressure, easy to talk to, like running into an old high school buddy. He was very knowledgeable of the vehicle functions and answered all my questions. The management team was also a pleasure to work with. Most dealerships I’ve been to lately, the sales manager is hiding somewhere in an obscure office where the salesperson will visit and carry back messages, but you really never know who’s making the decisions. It’s a very cold and not very customer service oriented. Well, I am happy to report that was not the case here at Fitzgerald. Instead of playing messenger games, they just said what can we do to have you leave happy with a new vehicle today? The manager Nick was right on the sales floor and came over and introduced himself. There were no hours of trying to wear you down with an unknown person in a hidden office somewhere. They were transparent, answered all questions, and gave me a great deal. I now know after years of hearing Mr. Fitzgerald on the radio talking about the “Fitz Way”, what it actually means. In the past I purchased my new cars from MileOne dealerships, but no more! Thanks to James and Nicks dedication to both transparency, and customer service/satisfaction, I will be a Fitzgerald customer from now on! More
by Bill
Employees Worked With
James Richards, Nick Zahra
October 27, 2025
Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. More
by rickcapsfan
Employees Worked With
September 28, 2025
Matt Sullivan was very amiable, diligent, and professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and a professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and again to Fitzgerald More
by CJ
Employees Worked With
July 26, 2025
Smooth, hassle free professional transaction. Matt and Bo are fantastic at what they do. Thank you very much Matt and Bo are fantastic at what they do. Thank you very much More
by Keonq08
June 23, 2025
Super happy with my experience at Fitz. Felt very welcome and I liked how clear they were about the pricing. Felt very welcome and I liked how clear they were about the pricing. More
by Ali
June 06, 2025
Marr Sullivan was my salesman for the purchase of my first Subaru! What an awesome experience due to his knowledge of the 3 vehicles I was considering. He was so helpful and patient as I made my choice first Subaru! What an awesome experience due to his knowledge of the 3 vehicles I was considering. He was so helpful and patient as I made my choice!!!! At Fitzgerald Subaru in Gaithersburg i was greeted and treated so well by everyone in such a friendly manner! I would like to Thank Matt Sullivan for showing me how each vehicle worked and for the very smooth steps involved to complete my purchase. What an Amazing group of people from Muna Bockarie Sales Manager, Matt Sullivan Salesman and Lisa Lam who took care of the paperwork. They did everything to make my Subaru experience PERFECT!!! Thank You Matt Sullivan for making buying a Subaru so enjoyable !! More
by maryann.colella
