Fitzgerald Subaru Gaithersburg

I have purchased 3 Subaru Foresters from Fitzgerald since 2003 and find them to be exemplary in every aspect of sales and service. Great all around dealership. 2003 and find them to be exemplary in every aspect of sales and service. Great all around dealership. More

I have been beyond pleased with my experience in dealing with Robert Hess and Fitzgerald Subaru in Gaithersburg, MD. I had driven three Subaru Forresters prior to speaking with Robert and new exactly what I with Robert Hess and Fitzgerald Subaru in Gaithersburg, MD. I had driven three Subaru Forresters prior to speaking with Robert and new exactly what I was looking for. Robert wasted no time showing me the available inventory that matched my needs and drove us around as I looked at colors to see what car would be "The One". The unique thing to me was that I was buying a car due to my being totaled in an accident that I was not at fault in. I was not happy to be buying a new car as mine previous one was almost paid off at the time of the accident. I was out car shopping with knowledge of my credit and available funds and knew exactly what I was willing to do walking into a dealership. I had been looking at another SUV thinking it was well within my comfort range and did not think a Subaru was in my range given my previous test drives with other dealers. I asked Robert to do a work up on a deal "assuming" my credit qualified me for Subaru's current offer of 2.9% and he came out even with the other dealer I had spoken with. I was astounded and asked him to put in the numbers the other dealer gave me and they just didn't add up. I also called my Sister in Law who's Brother in Law is Manager for Subaru at a dealership in Vermont to verify that I was getting a good deal. The deal was a good buy and I let them get to work on the papers. Robert had them detail the car while we did papers and numbers and went over all of the guides and basics of the car. I purchased a trunk cover that was unable to be put in on Sunday since parts were closed and when I went back Tuesday Robert himself put the trunk cover in and even walked me to parts so that I could purchase the additional trunk mat that I had found in the accessories guide he had given me. The whole process was very smooth and not stressful as my previous car buying experiences had been. To me buying a car is scary and stressful since sixty months is a very long time if you get a bad deal and you don't know that until after you buy a car. I've worked in the car industry myself in the past and purchased a Subaru because it's just a great car in the end of the day. They say the person makes all the difference and I'm really glad we met Robert because I couldn't have asked for better experience when buying a car. We will definitley be back should we need another new car in the future. More

Just dropped in on a Saturday for routine service. There were alot of people ahead of me, but Joshua, the service rep made it clear that they were moving things as quickly as possible. My wait was not too were alot of people ahead of me, but Joshua, the service rep made it clear that they were moving things as quickly as possible. My wait was not too long. Even though I did not have a coupon, I got a discount on the service. Joshua explained what additional work I needed done and noted that this information was on the bill, as it was. I was quite pleased with the attention, the respect, and the work. I've been taking my car to this Dealer for the past 18 months and have been quite happy with the work and the staff. More

I've always been satisfied with my service. If the work was going to take a little longer then expected, I always had a loaner car on them. Work was always done to complete satisfaction. Maybe I'm just luc was going to take a little longer then expected, I always had a loaner car on them. Work was always done to complete satisfaction. Maybe I'm just luckey but I will continue to take mt car to Fitzgerald. More

This experience was great! The advisor (David Ritchey) that I dealt with at this visit was very good, thorough, and client oriented. His warm, friendly and personlized style was really a breadth of fresh that I dealt with at this visit was very good, thorough, and client oriented. His warm, friendly and personlized style was really a breadth of fresh air. He made me feel like I was the only customer he had to take care of. How nice is that these days!! More

It was a good experience. I had a problem with some dashboard lights that they identified an error code for and fixed under warranty. I had brought the car in for an oil change, tire rotation, and the dashboard lights that they identified an error code for and fixed under warranty. I had brought the car in for an oil change, tire rotation, and the lights problem. The adviser told me the tire rotation could wait until next time, based on my service record. That is a better approach than trying to up sell me something the car does not need. I used the internet lounge, drank a courtesy bottle of water, and was in and out very quickly on a Saturday. I will continue to bring my Tucson to the dealership for service. More

I compared many dealers around Maryland and found Fitzgerald to have the best customer service and pricing I could find. I chose to lease my new vehicle and they took care of buying my previous vehic Fitzgerald to have the best customer service and pricing I could find. I chose to lease my new vehicle and they took care of buying my previous vehicle without any haggling or hassles. I was very happy with the low pressure atmosphere and friendliness of Mr. Donaldson. At the end of the buying experience, Mr. Donaldson seemed more like a friend than a salesperson, which I appreciate. I will definitely be going back to Fitzgerald for another Subaru when my lease ends. Special mention to the sales manager, Mr. Engle. More

There are 2 other Subaru dealers closer to my home, but I chose to deal at Fitzgeralds because I had purchased my Mazda from Fitzgerald in Frederick and had a good experience there. Nearly all of my question chose to deal at Fitzgeralds because I had purchased my Mazda from Fitzgerald in Frederick and had a good experience there. Nearly all of my questions and concerns were handled via email. I had taken test drives at all 3 dealerships as I narrowed down the model and options I wanted. Robert responded very quickly to my emails, and was very forthright with me. When it came time for purchase, the car had an option that didn't want (mobile internet), which required activation and a contract ($$$) for at least a year. I know I will never activate this internet thing, and asked for it to be removed and credited. Robert said he could not do that, but he was able to reduce the car price by $250 to help offsite the cost. It took me several weeks of research before I was ready to buy, and Robert was very patient and helpful. The night I purchased he also served as my finance officer, and he knew I didn't want any added extras. I knew all the costs, tax, title, monthly payment, etc before I went in. Instead of asking me the standard finance questions about extended warranty, protections, etc, he had me sign a paper that simply stated I didn't want any of those. They call their customer service the "Fitz Way", and I am very pleased with that philosophy. More

I recently purchased a new 2011 Subaru Legacy Limited (6 cyl.) from Fitzgerald Subaru of Gaithersburg. My whole purchasing experience was *extremely* positive. From the moment I walked in the door, I had cyl.) from Fitzgerald Subaru of Gaithersburg. My whole purchasing experience was *extremely* positive. From the moment I walked in the door, I had a good feeling about this dealership. My Sales Consultant was Bill Sherrill. His service was simply exceptional, and I can't praise him highly enough. He spent *many* hours with me as I carefully homed in on exactly what features I wanted to get with my car. (I originally planned to order it from the factory, but see below.) I consider myself a very particular consumer--the details of what I buy are important to me (I'm also a longtime subscriber to Consumer Reports and Checkbook)--and Bill was infinitely patient in helping me finalize my choices and in all other aspects of the purchase. He was uniformly cordial, knowledgeable, and straightforward. He made it clear that he was there to serve my needs, and there wasn't a single moment, over weeks of interaction, when he tried to "sell" me something. Bill's work ethic was absolutely a pleasure to see. He continually bent over backwards to help me. As just one example--and there are many others--when my car was ready to be delivered to me, he *personally* cleaned every microscopic spot on the car so that it would be perfect when I took possession of it. And when my shoe must have introduced a new spot near the driver's seat just as I was about to drive off, he saw it, grabbed his bottle of cleaner, and insisted on cleaning it too! Bill also provided me with lots of helpful advice such as how to care for the kind of water-based paint that cars have nowadays. Also, when his dealership chose not to accept my own car (damaged in an accident) as a trade-in, he candidly explained how the economics works differently between a dealer trade-in versus selling my car to an outside party. In this example as in all others, I always sensed Bill's fairness and integrity. During this purchase, I also had very positive interactions with Kevin Engle, the Sales Manager. For example, it may seem trivial, but early on I had happened to mention to Kevin the Legacy Limited's CD player, which I noted could hold six CD's. Kevin "corrected" me, saying that it could hold only one CD. But then, a few minutes later, after he had obviously taken the trouble to check his "specs," he quite vigorously announced that he had been absolutely wrong, that he had incorrectly extrapolated from some other Subaru models, and that the Legacy Limited *did* allow six CD's. Now, again, this may seem minor, but you sometimes pick up aspects of a person's character from small episodes. What impressed me was the really forthright way in which Kevin had announced that he had been wrong. I told myself that "this person cares about truth." And that meant something to me. I see Kevin as a "straight shooter"--there are no games. Now, one Saturday afternoon, I called Bill, told him that I now knew exactly how I wanted to configure the Subaru Legacy I planned to order, and we agreed that I would come to the dealership to order the car. But when I got there, I got a big surprise: Bill told me that Subaru had just e-mailed its dealers with the announcement that they had stopped building my model for 2011! (The e-mail had actually arrived on Friday, Bill's day off, and he hadn't seen it yet when I called on Saturday.) Bill and Kevin arranged for a search and located at another dealer a Legacy Limited that could be configured to include all the features I had wanted. However, doing so would cost more than if the features were simply built in at the factory. Moreover, there were two features that I *hadn't* wanted (although I could tolerate them). The bad news was that this car would cost almost $400 more than I had expected to pay for my "factory ordered" car two hours ago! I was really steamed--not at the dealership--it wasn't their fault--but just at the overall situation. Now, Fitzgerald does not negotiate--they have fixed, known prices. And I was half-tempted to just drop this purchase and wait for the 2012 models. However, I had made a rough computation that the "found" car would cost me $386 more than I had planned, and I proposed to Kevin that, if he would agree to drop the price to $299--just to make it psychologically easier for me to swallow the situation--then I would purchase the "found" car now. Kevin graciously agreed to do so. (I believe that he also said that he would have the two items that Fitzgerald would be adding to the car for me done "at cost" rather than for the usual profit.) Again, Fitzgerald does not normally "negotiate." But I believe that Kevin understood that I had been placed in an unusual situation, and I appreciated his willingness to work with me. Let me say a bit about the Fitzgerald "no haggle" method of selling cars. I like it. Though I don't have hard data, I suspect that their price is not that far above what one could achieve by aggressively "haggling" elsewhere. This is the fourth new car I have ever bought (I keep my cars a *long* time. :) ) In all earlier cases, I paid a rock-bottom price; this has been a lifelong, very conscious matter of pride to me. Now, in the present case, I perhaps could have paid a *bit* less elsewhere. But it is a measure of the enormous personal respect that I developed for Bill Sherrill and for all the time and conscientious care he gave me that I was unwilling to let his effort go unrewarded. I respect Fitzgerald's approach and did not want to play games with it. By an order of magnitude, this has been the most enjoyable experience buying a car that I have ever had. I trust that Fitzgerald Subaru of Gaithersburg recognizes what an asset they have in Bill Sherrill. I will certainly be recommending Bill, and this dealership, whenever the opportunity arises. They've earned it. :) More