Fitzgerald Subaru Gaithersburg

Rob was great in helping me find my car. He was very knowlegable and I did not feel like he was trying to force me into a deal. He actually took the time to find out what I wanted and why and found me t knowlegable and I did not feel like he was trying to force me into a deal. He actually took the time to find out what I wanted and why and found me the car that fit and got a good deal for me. More

I have purchased 3 Subaru Foresters from Fitzgerald since 2003 and find them to be exemplary in every aspect of sales and service. Great all around dealership. 2003 and find them to be exemplary in every aspect of sales and service. Great all around dealership. More

I have been beyond pleased with my experience in dealing with Robert Hess and Fitzgerald Subaru in Gaithersburg, MD. I had driven three Subaru Forresters prior to speaking with Robert and new exactly what I with Robert Hess and Fitzgerald Subaru in Gaithersburg, MD. I had driven three Subaru Forresters prior to speaking with Robert and new exactly what I was looking for. Robert wasted no time showing me the available inventory that matched my needs and drove us around as I looked at colors to see what car would be "The One". The unique thing to me was that I was buying a car due to my being totaled in an accident that I was not at fault in. I was not happy to be buying a new car as mine previous one was almost paid off at the time of the accident. I was out car shopping with knowledge of my credit and available funds and knew exactly what I was willing to do walking into a dealership. I had been looking at another SUV thinking it was well within my comfort range and did not think a Subaru was in my range given my previous test drives with other dealers. I asked Robert to do a work up on a deal "assuming" my credit qualified me for Subaru's current offer of 2.9% and he came out even with the other dealer I had spoken with. I was astounded and asked him to put in the numbers the other dealer gave me and they just didn't add up. I also called my Sister in Law who's Brother in Law is Manager for Subaru at a dealership in Vermont to verify that I was getting a good deal. The deal was a good buy and I let them get to work on the papers. Robert had them detail the car while we did papers and numbers and went over all of the guides and basics of the car. I purchased a trunk cover that was unable to be put in on Sunday since parts were closed and when I went back Tuesday Robert himself put the trunk cover in and even walked me to parts so that I could purchase the additional trunk mat that I had found in the accessories guide he had given me. The whole process was very smooth and not stressful as my previous car buying experiences had been. To me buying a car is scary and stressful since sixty months is a very long time if you get a bad deal and you don't know that until after you buy a car. I've worked in the car industry myself in the past and purchased a Subaru because it's just a great car in the end of the day. They say the person makes all the difference and I'm really glad we met Robert because I couldn't have asked for better experience when buying a car. We will definitley be back should we need another new car in the future. More

Just dropped in on a Saturday for routine service. There were alot of people ahead of me, but Joshua, the service rep made it clear that they were moving things as quickly as possible. My wait was not too were alot of people ahead of me, but Joshua, the service rep made it clear that they were moving things as quickly as possible. My wait was not too long. Even though I did not have a coupon, I got a discount on the service. Joshua explained what additional work I needed done and noted that this information was on the bill, as it was. I was quite pleased with the attention, the respect, and the work. I've been taking my car to this Dealer for the past 18 months and have been quite happy with the work and the staff. More

I've always been satisfied with my service. If the work was going to take a little longer then expected, I always had a loaner car on them. Work was always done to complete satisfaction. Maybe I'm just luc was going to take a little longer then expected, I always had a loaner car on them. Work was always done to complete satisfaction. Maybe I'm just luckey but I will continue to take mt car to Fitzgerald. More

This experience was great! The advisor (David Ritchey) that I dealt with at this visit was very good, thorough, and client oriented. His warm, friendly and personlized style was really a breadth of fresh that I dealt with at this visit was very good, thorough, and client oriented. His warm, friendly and personlized style was really a breadth of fresh air. He made me feel like I was the only customer he had to take care of. How nice is that these days!! More

It was a good experience. I had a problem with some dashboard lights that they identified an error code for and fixed under warranty. I had brought the car in for an oil change, tire rotation, and the dashboard lights that they identified an error code for and fixed under warranty. I had brought the car in for an oil change, tire rotation, and the lights problem. The adviser told me the tire rotation could wait until next time, based on my service record. That is a better approach than trying to up sell me something the car does not need. I used the internet lounge, drank a courtesy bottle of water, and was in and out very quickly on a Saturday. I will continue to bring my Tucson to the dealership for service. More

I compared many dealers around Maryland and found Fitzgerald to have the best customer service and pricing I could find. I chose to lease my new vehicle and they took care of buying my previous vehic Fitzgerald to have the best customer service and pricing I could find. I chose to lease my new vehicle and they took care of buying my previous vehicle without any haggling or hassles. I was very happy with the low pressure atmosphere and friendliness of Mr. Donaldson. At the end of the buying experience, Mr. Donaldson seemed more like a friend than a salesperson, which I appreciate. I will definitely be going back to Fitzgerald for another Subaru when my lease ends. Special mention to the sales manager, Mr. Engle. More

There are 2 other Subaru dealers closer to my home, but I chose to deal at Fitzgeralds because I had purchased my Mazda from Fitzgerald in Frederick and had a good experience there. Nearly all of my question chose to deal at Fitzgeralds because I had purchased my Mazda from Fitzgerald in Frederick and had a good experience there. Nearly all of my questions and concerns were handled via email. I had taken test drives at all 3 dealerships as I narrowed down the model and options I wanted. Robert responded very quickly to my emails, and was very forthright with me. When it came time for purchase, the car had an option that didn't want (mobile internet), which required activation and a contract ($$$) for at least a year. I know I will never activate this internet thing, and asked for it to be removed and credited. Robert said he could not do that, but he was able to reduce the car price by $250 to help offsite the cost. It took me several weeks of research before I was ready to buy, and Robert was very patient and helpful. The night I purchased he also served as my finance officer, and he knew I didn't want any added extras. I knew all the costs, tax, title, monthly payment, etc before I went in. Instead of asking me the standard finance questions about extended warranty, protections, etc, he had me sign a paper that simply stated I didn't want any of those. They call their customer service the "Fitz Way", and I am very pleased with that philosophy. More