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Fitzgerald Subaru Gaithersburg
Gaithersburg, MD
193 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
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Showing 193 reviews
March 26, 2013
This is the second new car we have purchased from Fitzgerald. We bought a Scion a few years ago, which is why we came back and this time ended up at with a Subaru. Caitlin wanted us to find the car w Fitzgerald. We bought a Scion a few years ago, which is why we came back and this time ended up at with a Subaru. Caitlin wanted us to find the car we wanted; she was not pushy at all, which would have been a big turn-off for us, and she was very responsive. The exact car we wanted was on order, and when it came in, I felt like she was just as excited as I was. There's no denying that car buying is always a hassle, takes longer than you think it will as you wade through all you have to go through when you buy a car. But I would buy from them again for sure. I LOVE how you know you don't have to haggle over the price. In our case, the price was about $1500 below MSRP; when my car finally came in two weeks later, Caitlin informed me that the price had dropped a few hundred dollars. If she hadn't told me, I would have been perfectly happy paying the price from two weeks earlier. To me, this confirms that a buyer will get the best possible price from Fitzgerald. More
by jleehoffman
Employees Worked With
Catilin Torrisi
March 26, 2013
I gave this rating simply because Dan McCarthy (Sales Consultant) and Kevin Engle (Manager) were absolutely superb. They understood my needs, were extremely responsive and respectful, and gave me a great Consultant) and Kevin Engle (Manager) were absolutely superb. They understood my needs, were extremely responsive and respectful, and gave me a great price. With that said they were able to earn my business but, most importantly, they have earned a customer for life! Thank you gentlemen! More
by avanjani
Employees Worked With
Kevin Engle, Dan McCarthy, Dan McCarthy, Kevin Engle
March 24, 2013
Very easy no hassle pricing. Price they advertised was lower than everyone else. Did not push extras, explained the benefits of add-ons and if you said no then that was it. Was not pushy to complete pur lower than everyone else. Did not push extras, explained the benefits of add-ons and if you said no then that was it. Was not pushy to complete purchase. More
by t5a2z1
Employees Worked With
John Dutton, John Dutton
March 22, 2013
I found the car I wanted online, and sent a request for price to Fitzgerald. I got the automated price immediately, then a follow up from Dan within 30 mins. I was able to go and see the car the same day price to Fitzgerald. I got the automated price immediately, then a follow up from Dan within 30 mins. I was able to go and see the car the same day and purchased it. I had a great experience with Dan and his manager. The only part I did not like was the woman whose job it was to sell us accessories and dealer add ons. She tried to hard sell every little thing and would get upset when I rejected offers. The overall process took about 3.5 hours (this included me leaving to pick up my wife in the middle). Overall a good experience. With the prevalence of Fitzgerald centers where I live, I'll probably return there for my next car purchase. More
by armiller17
Employees Worked With
Dan McCarthy, Dan McCarthy
March 18, 2013
Working with John and kevin was a breeze. They are both extremely knowledgeable and responsive professionals and blew away all of my prior "car dealer" experinces. They worked with me to find me a great c extremely knowledgeable and responsive professionals and blew away all of my prior "car dealer" experinces. They worked with me to find me a great car at a great price. I will not hesistate to recommend both of them to anyone I come across that is interested in a Subaru. More
by jaugello
Employees Worked With
John Dutton and Kevin (manager), John Dutton, Kevin Engle
March 08, 2013
I was very pleased with the fact that Lincoln was very patient with me. The gentleman that worked on the financing was a very nice and caring man, that meant a lot to me. patient with me. The gentleman that worked on the financing was a very nice and caring man, that meant a lot to me. More
by carollynnferrara
Employees Worked With
Lincoln Wells
March 04, 2013
John Dutton was great to work with. He was very knowledgable and took his time to explain things and answer any and all questions. I know I can always go by anytime to see John or call him if I hav knowledgable and took his time to explain things and answer any and all questions. I know I can always go by anytime to see John or call him if I have any questions. John has a good repoire with the customer and is easy to talk to. Kevin Ingles, the manager, was very good as well......he also assisted me during the transaction. He has a wealth of experience and I much appreciated his service. I highly recommend Fitzgerald Subaru of Gaithersburg! More
by Harriette
Employees Worked With
John Dutton (Sales Associate) & Kevin Ingles (Manager), John Dutton, Kevin Engle
February 27, 2013
It was nice and pleasant experience. John Dutton, our sale consultant was very friendly and helpfull. We tried three cars for drive test. John recomended to try Subaru Legasy. That car was a special Spo sale consultant was very friendly and helpfull. We tried three cars for drive test. John recomended to try Subaru Legasy. That car was a special Sport edition. We even did not know about such thing. I was very pleased after first drive test. We come back two days later to try other cars, but as a result next day we bought our first Subaru, Legacy! This is the best car, I ever drove! I love it! Thank you John! More
by tmanzhukh
Employees Worked With
John P.Dutton, John Dutton
February 26, 2013
Augustine was very attentive and should be rewarded for his 10/10 C.S Kevin was the best Sales manager I have ever experienced . Honest and got me the best apr, even better than credit unions super low 1.9 his 10/10 C.S Kevin was the best Sales manager I have ever experienced . Honest and got me the best apr, even better than credit unions super low 1.9 for 60 months. They worked extra hours that night and Ian also stepped in to help with the delivery. The service Departament put nitrogen in my tires 3 days later and I found that they have fresh cookies and gourmet coffee , free wi fi and a very helpful service team. I hope this continues and that more businesses follow the dealerships more " personal " service not just a number on somebody's forehead . Augustine Kevin and Ian all made sure to remind me that they were available for any and all questions even after the sale..., or as I would put it the " new relationship with Subaru and Fitzgerald Auto" constructive criticism : the Subaru Hyundai showroom needs a little love inside :) More
by Textorn52
Employees Worked With
Augie, Ian and Kevin ( sales manager , Kevin Engle
January 31, 2013
I was in a car accident, and my car was totaled. I needed a new car, and I had bought my last vehicle at Fitzgerald Subaru. They were very nice to deal with in 2010, and they were just as nice in 201 needed a new car, and I had bought my last vehicle at Fitzgerald Subaru. They were very nice to deal with in 2010, and they were just as nice in 2013. Lincoln didn't pressure me at all; he was very accommodating and went out of his way to answer my questions and ensure my needs were met. My new car wasn't on the lot at their dealership; it had to be delivered. Lincoln came in on his day off to finalize the deal and sign my new car over to me. He and Kevin Engle (the sales manager) were both professional and courteous. I would recommend Fitzgerald Subaru of Gaithersburg to my friends. More
by BayswaterRoad
Employees Worked With
Lincoln Wells, Kevin Engle, Kevin Engle
