Fitzgerald Subaru Gaithersburg

Great!! (5 Stars for the sales team) Purchased a new Great!! (5 Stars for the sales team) Purchased a new 2014 Forester at Fitzgerald Subaru. Our sales guy Drew was fantastic. Best car sales agent I'v Great!! (5 Stars for the sales team) Purchased a new 2014 Forester at Fitzgerald Subaru. Our sales guy Drew was fantastic. Best car sales agent I've ever worked with in my entire car buying experience. It took about 8 months to decide on buying the 2014 Forester but Drew remained patient, helpful and professional from day 1. Once he located the car I (mostly) wanted (limited selections due to high demand of this vehicle), the purchasing process was quick and simple. After the sale, Drew continued to call to make sure everything is fine and helped with service scheduling. Looking forward to work with him again on our next Subaru purchase. 5 stars for Drew--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Not so great!! (finance department) - Very frustrating trying to get refund for canceling Subaru Maintenance plan. Despite advertised easy cancellation at ANYTIME......................................... I purchased the Subaru Added Maintenance plan with the new car but a month later, I decided to cancelled it (bc I don't see a need for it). They advertised that it can be cancelled anytime but it's been very frustrating trying to get it canceled and get money back. It's been over 3 months now since I walked into the dealership and submitted the cancellation with the Business Manager/Finance guy who handled the original paper work (You know who you are). I asked him how long before I get my refund and he said he doesn't know because he doesn't handle that stuff (really???). About 5 weeks later I still no refund so I called Subaru and they said the dealership never submitted any paper work. So I emailed them a copy of the cancellation which the finance guy told me he was mailing out but NEVER did. It's now over 3 months and still have not received my refund. I called and left a message (to Finance guy) and he never returned my phone call. More

I used a car buying service to help me seek best possible discount. Fitz's offer was the best and they were committed to the offer. More importantly, I may have never needed the service knowing I will get th discount. Fitz's offer was the best and they were committed to the offer. More importantly, I may have never needed the service knowing I will get the same deal or better next time! Courtesy is evident with everyone in the dealership. I felt like I was in a strange place because of past experience at other places and have come to expect the same. Lo and behold, this one was different and best one in my 40 plus years of car buying. More

Last year I bought my WRX from the subaru sales manager Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushi Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushing type of way. Ive bought 5 cars from all different dealerships in the past 6 years and this has been the best! I recently went back to take a test drive of a BRZ and get some body work done on my WRX and I will tell you top notch service! Even though they knew I was not going to buy anything that day I was treated in a great manner and did not have sales guys trying to sell me junk I knew I didn't need. I have recommended Fitz Gaithersburg subaru to all of my family and you wont be disappointed with your visit! Looking forward to buying another car in the coming months with them! Car purchased was a 2012 WRX Satin White bought in August of 2012. More

Great staff ! Fitzgerald made buying a new car very enjoyable and stress free! When I purchase another car I will defintally come back to Fitzgerald . enjoyable and stress free! When I purchase another car I will defintally come back to Fitzgerald . More

I bought both a Hyundai and Subaru from Fitzgerald Auto on 907 N. Frederick Avenue and have always gone back there for service. Totally recommend it. Folks like Josh Krumpach and Justin Krumpach make it wo on 907 N. Frederick Avenue and have always gone back there for service. Totally recommend it. Folks like Josh Krumpach and Justin Krumpach make it worth it! More

My wife and I live in Frederick MD, and the Subaru dealership up there didn't have any Subaru Legacy Limited's to test drive. Since Frederick dealerships are closed on Sundays, my wife and I had only dealership up there didn't have any Subaru Legacy Limited's to test drive. Since Frederick dealerships are closed on Sundays, my wife and I had only gone to Fitzgerald Subaru in Gathersburg to only test drive a Hyundai Sonata and Subaru Legacy Limited. Due to a very bad experience my wife had over 20 years ago there, we hadn't planned on buying a car from Fitzgerald. However I must say that our visit was very well received and after dealing with Thomas and the Fitzgerald team, we purchased a new Subaru Legacy Limited from them. I would highly recommend Thomas and the Fitzgerald Subaru Gaitehrburg crew and look forward to a long relationship with them. More

I was very disappointed with the lack of customer service that I encountered at this dealership. I found a car that I liked listed online, so I called to confirm that the vehicle was available before dri that I encountered at this dealership. I found a car that I liked listed online, so I called to confirm that the vehicle was available before driving over an hour to the dealership. The salesperson, Jacob, assured me that it was still available. A few hours later, when I arrived at the dealership, I saw the car that I was interested in parked out front getting new tags on it. Apparently, sometime in the past 2-3 hours since I spoke on the phone with the dealership, the sale of this vehicle has been negotiated. I'm not upset about this, so much as how they handled the situation. The salespeople knew that I would be driving a considerable distance to look at this car and did not notify me that the car was in the process of being sold (they asked for my phone number in case they needed to contact me). Furthermore, another employee, a taller man who seemed to be a manager type, was very rude about the situation, saying things like "well you snooze, you lose." That is absolutely uncalled for. I left to look at the car as soon as I was off of work. I felt that at minimum, I could have received an apology. This man couldn't care less about turning away a prospective customer. He told me that he couldn't help me, and it was all Jacob's fault. Jacob apologized later, but was more concerned with cursing and saying things like "aw that sucks" then helping me find a suitable car. Overall, the interaction oozed of a lack of professionalism (primarily with the taller jerk). I was willing to ignored being put on hold for an excessive amount of time when I called the dealership, and speaking with a less than friendly receptionist, but this is ridiculous. No one should be so rude and dismissing to potential customers. More

Staff very friendly and manager quite helpful. Business staff excellent. Could have done a better job with product knowledge since this model was new for 2014 staff excellent. Could have done a better job with product knowledge since this model was new for 2014 More

We had a great experience at the dealership. We got an excellent value for the cost of the car. I love driving my Subaru Outback! Everyone at work has complimented me on my car. I have already recommended excellent value for the cost of the car. I love driving my Subaru Outback! Everyone at work has complimented me on my car. I have already recommended your dealership. More

Since this was my first new car purchase, I was a little nervous, unsure of what to expect and had no idea what car I wanted to buy. After lots of research, I finally decided to check out the Subaru Imprez nervous, unsure of what to expect and had no idea what car I wanted to buy. After lots of research, I finally decided to check out the Subaru Impreza. I submitted a request online and was immediately contacted by Thomas. When I first went to the dealership, an automatic Impreza was not available for me to test drive, but Thomas still showed me the car, went over the features with me and answered my many questions. Thomas also kept me updated with when an automatic was available so I could stop by for a test drive. I test drove the car twice and totally loved it! When I decided to purchase the Impreza, the model I wanted was not available so I ended up placing a factory order. I initially thought that doing a factory order would be a long and complicated process, but we went through the process in about 30 mins! Each time I was at the dealership, Thomas and the other individuals I interacted with were extremely helpful and turned my car purchase into an easy, smooth process for me. More