Fitzgerald Subaru Gaithersburg

Above and beyond customer service I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less th I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less than 500 miles. The service department recognized my loyalty through my regular servicing and ate the cost of my$2600 repair. They treated this repair as if it was still under warranty. Although I've always been satisfied with the service here- I've never thought to write a review. My current experience requires acknowledgement. This is customer service and support! Thank you Fitz Subie! More

Best Car Buying Experience to Date, I love my new WRX! I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease informat I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease information. I was able to speak to Kenny Booth, the sales manager and tell him exactly what I was looking for. In a matter of minutes he has found the perfect car for me at the best price possible. No need to haggle or go back and forth, he cut right to the chase. He then pair me up with my Salesperson Andrew Huon(Drew) who had extensive knowledge on the car I was interested in(WRX), and actually has owned many himself. As soon as I arrived at the dealership, he had the car pulled up for me ready to be test driven. I knew it was the right car for me as soon as I drove it. I was able to get back into Finance and drive home in my brand new car an hour later, thanks to the quick process from the Finance manager Mark Law. I cannot say enough about the great customer service I received from this dealership, and more importantly my salesperson Andrew Huon. I work at BMW, so I truly do appreciate the professionalism from this team, it really was top notch. If you need a Subaru, do not even consider going to another dealership, go straight to Andrew Huon and he will put you in the best car for the best price guaranteed. I will absolutely be coming back to him for my next car, and referring everyone I know to him. Thank you again. More

Very rude and worst person ever Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you insist not to buy it and win, his attitude will change 180 degree. He is going to throw the contract papers (a little exaggerated but thats how i felt) on the desk at the time of signatures and initials. This guy should not be a manager. I have purchased 4 cars and helped my friends to buy car here 4times, total 8 cars for last 10 years! I like fitzmall but this guy is making me to leave! Very unpleasant experience! Very unprofessional! More

Quick to correct error. I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took ca I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took care of the recall immediately and were very curtious. They are reviewing their procedures to ensure no future scheduling issues. This is part of the ISO closed loop process. I believe they will do their best to satisfy customers. More

Disrespectful Service Employees I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to pu I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to put in the bracket to hold the light fixture in place. When I didn't agree to it Josh Krumpach told me my keys were in the car and to have a nice day. The service here is outrageously over priced. The service provider attitude was very disrespectful. He treated me like trash. And when keeping respectful and asking for a manager, he stated he did all he could do. His customer service was a disgrace. I have never been treated like an animal especially in a place I purchased my vehicle. I will never come here again. More

Overall, an Easy Purchase My fiance and I recently were in the market for a new vehicle as our old was getting up in years (13 years) and things were beginning to wear down to My fiance and I recently were in the market for a new vehicle as our old was getting up in years (13 years) and things were beginning to wear down to the point where it didn't make sense to continue pumping money into it instead of working on getting a new car. We researched off and on for a few months, trying to narrow down the vehicle that we wanted. Finally, we landed on the Subaru Impreza 5-Door Wagon. It fit all the items that we wanted: Automatic (CVT), AWD, and sufficient cargo space; all with a really great price. Then came the moment to narrow down the dealerships. There are quite a few Subaru dealerships in the Gaithersburg/MoCo area - we had even considered going into Frederick as well. Due to stock issues, we found ourselves looking at Fitzgerald Subaru near Lakeforest. The very first time we came by the store, we were ignored as everyone was busy. It was the end of the night, we may not have looked like potential buyers (two 20-somethings in their relaxation clothes, perhaps?)... I get it. We left, a little upset. A few weeks later, we realized our time-table for getting a new car was coming to a quick end and I submitted a form on their site about a lovely red Impreza. Paul Reynolds reached back out to me (with what I assume was an automated message through their system) and gave me the price. It took a few emails to try to work out that I wanted to -schedule- a test drive. The next day, my fiance and I stopped by after work to do the test drive. We were greeted this time, and Paul was paged. We met up with him and discussed what we were looking for. He went through his spiel, and then we took the test drive. Love at first drive - for both my fiance and I. Going from a 2002 Protege5 to a 2015 Impreza was impressive (heh) to say the least. We returned to the dealership, and told Paul that we had a lot to think about. We aren't terribly fast moving people when it comes to decisions and we knew that we needed to go over our options again. Over the weekend, Paul kept us in the loop regarding other people looking at the car. I understand this was both a courtesy as well as a tactic to get us to move faster. That being said, we appreciated him being upfront with us about a lot of things during the entire process. Over the course of the next week, we decided to move forward with the car and began the process of getting our own financing through our bank. This is where the deduction of 1 star comes in. Once we started the process of buying the car, we were repeatedly talked to about their own financing. After trying to be polite more than once with Paul, his manager, and finally the finance manager, we were just fed up. If we weren't entirely in love with this car, I don't doubt that we would have walked away at this point. We got the check from our bank the next day, and brought it in. Even with our check IN HAND, they tried again to convince us to finance through them. We finally get past this point, and Paul had forgotten to update some paperwork for us regarding our new address (after we provided change of address cards) so it did delay the process a bit. Karen (the car's name) is now in our possession for over a week, and we absolutely love it. Would I recommend the dealership? Yes. But only if you either want to finance through them, or know how to say "No," and get them to move beyond that point of the pitch. The only complaint (other than the financing issue) is that I still haven't received any update about our second key. The car is supposed to come with 2 keys, and we were told we would be contacted in a few days about either finding it, or ordering another one. As of today (8 days), no word. We will likely have to reach out to the dealership to solve this. More

Exceptional Experience! I highly recommend purchasing a Subaru from Fitzgerald Subaru, as I have done. Alan Soon was our internet consultant and he beat a fantastic price fr I highly recommend purchasing a Subaru from Fitzgerald Subaru, as I have done. Alan Soon was our internet consultant and he beat a fantastic price from another dealer on the 2015 Legacy I purchased. Alan had the car waiting for me for a test drive based upon only a phone call a few minutes ahead of time. Alan was exceptionally pleasant to work with and accommodating to my children who were running around the dealership and jumping in all the new cars. Fitzgerald Subaru is a very low pressure dealer to purchase a new car. We were in and out of the dealer within a short period of time with our new Legacy! It is for these reasons I recommend Alan Soon and Fitzgerald! More

3rd Subaru. 1st but not last from Bill Sherrill. Seriously? Who takes the existing license plates off your 7 year old, 100k+ car, puts them on your brand new car, and then hand-cleans the tags so th Seriously? Who takes the existing license plates off your 7 year old, 100k+ car, puts them on your brand new car, and then hand-cleans the tags so they look as shiny as the vehicle?? Thank you, Bill Sherrill. You came highly recommended and that recommendation will be passed on to everyone we know. (I'll make this review more extensive when I have the time!) More