Fitzgerald Subaru Gaithersburg

I bought both a Hyundai and Subaru from Fitzgerald Auto on 907 N. Frederick Avenue and have always gone back there for service. Totally recommend it. Folks like Josh Krumpach and Justin Krumpach make it wo on 907 N. Frederick Avenue and have always gone back there for service. Totally recommend it. Folks like Josh Krumpach and Justin Krumpach make it worth it! More

My wife and I live in Frederick MD, and the Subaru dealership up there didn't have any Subaru Legacy Limited's to test drive. Since Frederick dealerships are closed on Sundays, my wife and I had only dealership up there didn't have any Subaru Legacy Limited's to test drive. Since Frederick dealerships are closed on Sundays, my wife and I had only gone to Fitzgerald Subaru in Gathersburg to only test drive a Hyundai Sonata and Subaru Legacy Limited. Due to a very bad experience my wife had over 20 years ago there, we hadn't planned on buying a car from Fitzgerald. However I must say that our visit was very well received and after dealing with Thomas and the Fitzgerald team, we purchased a new Subaru Legacy Limited from them. I would highly recommend Thomas and the Fitzgerald Subaru Gaitehrburg crew and look forward to a long relationship with them. More

I was very disappointed with the lack of customer service that I encountered at this dealership. I found a car that I liked listed online, so I called to confirm that the vehicle was available before dri that I encountered at this dealership. I found a car that I liked listed online, so I called to confirm that the vehicle was available before driving over an hour to the dealership. The salesperson, Jacob, assured me that it was still available. A few hours later, when I arrived at the dealership, I saw the car that I was interested in parked out front getting new tags on it. Apparently, sometime in the past 2-3 hours since I spoke on the phone with the dealership, the sale of this vehicle has been negotiated. I'm not upset about this, so much as how they handled the situation. The salespeople knew that I would be driving a considerable distance to look at this car and did not notify me that the car was in the process of being sold (they asked for my phone number in case they needed to contact me). Furthermore, another employee, a taller man who seemed to be a manager type, was very rude about the situation, saying things like "well you snooze, you lose." That is absolutely uncalled for. I left to look at the car as soon as I was off of work. I felt that at minimum, I could have received an apology. This man couldn't care less about turning away a prospective customer. He told me that he couldn't help me, and it was all Jacob's fault. Jacob apologized later, but was more concerned with cursing and saying things like "aw that sucks" then helping me find a suitable car. Overall, the interaction oozed of a lack of professionalism (primarily with the taller jerk). I was willing to ignored being put on hold for an excessive amount of time when I called the dealership, and speaking with a less than friendly receptionist, but this is ridiculous. No one should be so rude and dismissing to potential customers. More

Staff very friendly and manager quite helpful. Business staff excellent. Could have done a better job with product knowledge since this model was new for 2014 staff excellent. Could have done a better job with product knowledge since this model was new for 2014 More

We had a great experience at the dealership. We got an excellent value for the cost of the car. I love driving my Subaru Outback! Everyone at work has complimented me on my car. I have already recommended excellent value for the cost of the car. I love driving my Subaru Outback! Everyone at work has complimented me on my car. I have already recommended your dealership. More

Since this was my first new car purchase, I was a little nervous, unsure of what to expect and had no idea what car I wanted to buy. After lots of research, I finally decided to check out the Subaru Imprez nervous, unsure of what to expect and had no idea what car I wanted to buy. After lots of research, I finally decided to check out the Subaru Impreza. I submitted a request online and was immediately contacted by Thomas. When I first went to the dealership, an automatic Impreza was not available for me to test drive, but Thomas still showed me the car, went over the features with me and answered my many questions. Thomas also kept me updated with when an automatic was available so I could stop by for a test drive. I test drove the car twice and totally loved it! When I decided to purchase the Impreza, the model I wanted was not available so I ended up placing a factory order. I initially thought that doing a factory order would be a long and complicated process, but we went through the process in about 30 mins! Each time I was at the dealership, Thomas and the other individuals I interacted with were extremely helpful and turned my car purchase into an easy, smooth process for me. More