Fitzgerald Subaru Gaithersburg

Disrespectful Service Employees I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to pu I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to put in the bracket to hold the light fixture in place. When I didn't agree to it Josh Krumpach told me my keys were in the car and to have a nice day. The service here is outrageously over priced. The service provider attitude was very disrespectful. He treated me like trash. And when keeping respectful and asking for a manager, he stated he did all he could do. His customer service was a disgrace. I have never been treated like an animal especially in a place I purchased my vehicle. I will never come here again. More

Overall, an Easy Purchase My fiance and I recently were in the market for a new vehicle as our old was getting up in years (13 years) and things were beginning to wear down to My fiance and I recently were in the market for a new vehicle as our old was getting up in years (13 years) and things were beginning to wear down to the point where it didn't make sense to continue pumping money into it instead of working on getting a new car. We researched off and on for a few months, trying to narrow down the vehicle that we wanted. Finally, we landed on the Subaru Impreza 5-Door Wagon. It fit all the items that we wanted: Automatic (CVT), AWD, and sufficient cargo space; all with a really great price. Then came the moment to narrow down the dealerships. There are quite a few Subaru dealerships in the Gaithersburg/MoCo area - we had even considered going into Frederick as well. Due to stock issues, we found ourselves looking at Fitzgerald Subaru near Lakeforest. The very first time we came by the store, we were ignored as everyone was busy. It was the end of the night, we may not have looked like potential buyers (two 20-somethings in their relaxation clothes, perhaps?)... I get it. We left, a little upset. A few weeks later, we realized our time-table for getting a new car was coming to a quick end and I submitted a form on their site about a lovely red Impreza. Paul Reynolds reached back out to me (with what I assume was an automated message through their system) and gave me the price. It took a few emails to try to work out that I wanted to -schedule- a test drive. The next day, my fiance and I stopped by after work to do the test drive. We were greeted this time, and Paul was paged. We met up with him and discussed what we were looking for. He went through his spiel, and then we took the test drive. Love at first drive - for both my fiance and I. Going from a 2002 Protege5 to a 2015 Impreza was impressive (heh) to say the least. We returned to the dealership, and told Paul that we had a lot to think about. We aren't terribly fast moving people when it comes to decisions and we knew that we needed to go over our options again. Over the weekend, Paul kept us in the loop regarding other people looking at the car. I understand this was both a courtesy as well as a tactic to get us to move faster. That being said, we appreciated him being upfront with us about a lot of things during the entire process. Over the course of the next week, we decided to move forward with the car and began the process of getting our own financing through our bank. This is where the deduction of 1 star comes in. Once we started the process of buying the car, we were repeatedly talked to about their own financing. After trying to be polite more than once with Paul, his manager, and finally the finance manager, we were just fed up. If we weren't entirely in love with this car, I don't doubt that we would have walked away at this point. We got the check from our bank the next day, and brought it in. Even with our check IN HAND, they tried again to convince us to finance through them. We finally get past this point, and Paul had forgotten to update some paperwork for us regarding our new address (after we provided change of address cards) so it did delay the process a bit. Karen (the car's name) is now in our possession for over a week, and we absolutely love it. Would I recommend the dealership? Yes. But only if you either want to finance through them, or know how to say "No," and get them to move beyond that point of the pitch. The only complaint (other than the financing issue) is that I still haven't received any update about our second key. The car is supposed to come with 2 keys, and we were told we would be contacted in a few days about either finding it, or ordering another one. As of today (8 days), no word. We will likely have to reach out to the dealership to solve this. More

Exceptional Experience! I highly recommend purchasing a Subaru from Fitzgerald Subaru, as I have done. Alan Soon was our internet consultant and he beat a fantastic price fr I highly recommend purchasing a Subaru from Fitzgerald Subaru, as I have done. Alan Soon was our internet consultant and he beat a fantastic price from another dealer on the 2015 Legacy I purchased. Alan had the car waiting for me for a test drive based upon only a phone call a few minutes ahead of time. Alan was exceptionally pleasant to work with and accommodating to my children who were running around the dealership and jumping in all the new cars. Fitzgerald Subaru is a very low pressure dealer to purchase a new car. We were in and out of the dealer within a short period of time with our new Legacy! It is for these reasons I recommend Alan Soon and Fitzgerald! More

3rd Subaru. 1st but not last from Bill Sherrill. Seriously? Who takes the existing license plates off your 7 year old, 100k+ car, puts them on your brand new car, and then hand-cleans the tags so th Seriously? Who takes the existing license plates off your 7 year old, 100k+ car, puts them on your brand new car, and then hand-cleans the tags so they look as shiny as the vehicle?? Thank you, Bill Sherrill. You came highly recommended and that recommendation will be passed on to everyone we know. (I'll make this review more extensive when I have the time!) More

Great!! (5 Stars for the sales team) Purchased a new Great!! (5 Stars for the sales team) Purchased a new 2014 Forester at Fitzgerald Subaru. Our sales guy Drew was fantastic. Best car sales agent I'v Great!! (5 Stars for the sales team) Purchased a new 2014 Forester at Fitzgerald Subaru. Our sales guy Drew was fantastic. Best car sales agent I've ever worked with in my entire car buying experience. It took about 8 months to decide on buying the 2014 Forester but Drew remained patient, helpful and professional from day 1. Once he located the car I (mostly) wanted (limited selections due to high demand of this vehicle), the purchasing process was quick and simple. After the sale, Drew continued to call to make sure everything is fine and helped with service scheduling. Looking forward to work with him again on our next Subaru purchase. 5 stars for Drew--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Not so great!! (finance department) - Very frustrating trying to get refund for canceling Subaru Maintenance plan. Despite advertised easy cancellation at ANYTIME......................................... I purchased the Subaru Added Maintenance plan with the new car but a month later, I decided to cancelled it (bc I don't see a need for it). They advertised that it can be cancelled anytime but it's been very frustrating trying to get it canceled and get money back. It's been over 3 months now since I walked into the dealership and submitted the cancellation with the Business Manager/Finance guy who handled the original paper work (You know who you are). I asked him how long before I get my refund and he said he doesn't know because he doesn't handle that stuff (really???). About 5 weeks later I still no refund so I called Subaru and they said the dealership never submitted any paper work. So I emailed them a copy of the cancellation which the finance guy told me he was mailing out but NEVER did. It's now over 3 months and still have not received my refund. I called and left a message (to Finance guy) and he never returned my phone call. More

I used a car buying service to help me seek best possible discount. Fitz's offer was the best and they were committed to the offer. More importantly, I may have never needed the service knowing I will get th discount. Fitz's offer was the best and they were committed to the offer. More importantly, I may have never needed the service knowing I will get the same deal or better next time! Courtesy is evident with everyone in the dealership. I felt like I was in a strange place because of past experience at other places and have come to expect the same. Lo and behold, this one was different and best one in my 40 plus years of car buying. More

Last year I bought my WRX from the subaru sales manager Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushi Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushing type of way. Ive bought 5 cars from all different dealerships in the past 6 years and this has been the best! I recently went back to take a test drive of a BRZ and get some body work done on my WRX and I will tell you top notch service! Even though they knew I was not going to buy anything that day I was treated in a great manner and did not have sales guys trying to sell me junk I knew I didn't need. I have recommended Fitz Gaithersburg subaru to all of my family and you wont be disappointed with your visit! Looking forward to buying another car in the coming months with them! Car purchased was a 2012 WRX Satin White bought in August of 2012. More

Great staff ! Fitzgerald made buying a new car very enjoyable and stress free! When I purchase another car I will defintally come back to Fitzgerald . enjoyable and stress free! When I purchase another car I will defintally come back to Fitzgerald . More