Fitzgerald Subaru Gaithersburg

Great vehicle, good price, but that is where the fun stops.. I needed a new car quickly when mine broke down and found the exact vehicle I wanted online. I got a great, low-mileage Outback for an excellent price I needed a new car quickly when mine broke down and found the exact vehicle I wanted online. I got a great, low-mileage Outback for an excellent price (had been a service loaner). EVERYTHING subsequent to that has been unpleasant. The vehicle turned out to not have features that the salesman claimed it did. He now claims I am lying and he did not tell me that it did have, but he will happily install it for an extra 600 bucks. The sales manager immediately backed his guy and started telling me that I knew it did not have the feature in question (how he knows what I did or did not know is a mystery to me). This sales manager guy had already sent me an email telling me I was wrong before even talking to me, based solely on his conversation with his salesman. His parochial tone and insistence on my lack of integrity was beyond infuriating. The idea that it is more likely that I am complaining about the lack of a feature that he told me the car did not have (why would he do that?) than the salesman does not want to admit a potentially costly error is offensive. The title person asked for documents via email a full four work days later which I immediately provided the very next morning. She did not confirm receipt and was rude on the phone when I called. The vehicle was missing a key fob when I took delivery. I called several days later to inquire and the service people had no idea what I was talking about. The price and purchasing experience were fine, other than the unnecessary bait and switch regarding the one feature. I love my new Subaru, and the sales person was pleasant and helpful (to a point) but there are so many places to buy a car in the DC area that I cannot imagine giving this one any more of my business. More

Mike was great I appreciate mikes help with my wife’s car and the price was very reasonable. We had a very safe trip to Maine. Thanks a lot! I appreciate mikes help with my wife’s car and the price was very reasonable. We had a very safe trip to Maine. Thanks a lot! More

Oil change and tire rotation My apt was 12/18 @ 7:30am. I was told it would be about 1hr & 30 mins for wash. I left at about 10:15. They went in the glove comp to get the wheel lo My apt was 12/18 @ 7:30am. I was told it would be about 1hr & 30 mins for wash. I left at about 10:15. They went in the glove comp to get the wheel lock# & made a mess and left stuff on my seat, they also left spare area in the back disheveled. I told my service tech about it & also explained I always to have a bit of a problem. He fixed the back, and apologize. I then said they could have at least told me about the glove compartment mess. I ask if the do customer service follow ups, he said yes I said they will not get a good rating from me. He said well that's going to be a reflection on him and then made a comment to me saying, "enjoy the free service". I decided to go back in and complain to the manager and he said he has known Kyle since he was 14, and always does good work and probably did not mean anything. I told I felt he was disrespectful to me as a customer and just plain rude. All the while Kyle was sitting there and did not even apologize. This was unacceptable crappy service. I expect to hear back from them. When I bought the car last year, they did not give me the wheelock, so heaven forbid I get a flat on the road. I would not recommend, and there are 3 other subaru owners in my family. They will absolutely not be going to this place. More

Job Well Done as Always I left my car to be serviced and could not have been more pleased. They are always so kind and very professional. I needed my car back as soon as po I left my car to be serviced and could not have been more pleased. They are always so kind and very professional. I needed my car back as soon as possible to get to same day doctors appointments. I was extremely pleased with the quick turn around time of the service. Do not hesitate to do business with Fitzgerald Subaru of Gaithersburg. They are great. More

Good Subaru dealer & service. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself. More

Great experience in show room and service I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggl I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful. More

Down Right Unprofessional Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, becuase I need to go to work and to let me know now if that would be an issue. Mr. Goodman- "No Problem. Come in drop off and we will get you in a rental." I rush from work to drop off and when i ask about the rental. Mr.Goodman- "Becuase its an oil change, we can not offer a rental". I said why not tell me that over the phone? He wanted me to get additonal services to qualify for a rental. I guess this is his way of "championing" my low oil issue. I asked for a manager and a rental was given. Before I left he was suggesting possible reason (very expensive services) why i'm having low oil issue.... All have nothing to do with low oil issue. WRONG- Try again. Then I get my car and noticed the next day that I was given my car without one of my all weather floor mat. I call Mr. Goodman answers. I tell him that my mat is missing. He goes onto say, we will look to see if its here or not. I reply it has to be there because I brought my car in with it. I asked if you can not find, can the dealership replace. The a$$-hole started laughing on the phone like I was asking for a free mat. I call him on it right way and he did not respond. To summarize the service... Very unprofessional. More

Excellent Purchase Experience! After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the oth After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the others in the area. Their "no haggle" pricing policy made the purchase straightforward and efficient. Our Sales Consultant, Jenna Keller, was extremely knowledgeable of the technical features of our Forester. She was patient in answering my questions, suggested alternative vehicles for me to consider, and demonstrated outstanding customer service in our dealings. Likewise, our Financing Representative, Renda Reed, was efficient in handling all of the paperwork, explained the charges clearly, and was pleasant to deal with. Thanks for a good experience! Michael R. More

customer oriented and knowledgeable service advisor As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs ori As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs originally, and Josh patiently explained the major difference between two pkgs, identified the short-term and long-term service need for the car, and suggested the crucial service items for the time being. In addition, he also managed to apply coupons to help me save the cost wherever possible. I followed his recommendation. We also discussed some other service items that the car might need, and I plan to come back to this service center again soon and have the service been taken care of by Josh. Thank you, Josh! More

outstanding service and followup Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered a Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered all of our questions thoroughly and politely, She showed us how to use many of the features of our new car. More