Fitzgerald Subaru Gaithersburg

Good Subaru dealer & service. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself. More

Great experience in show room and service I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggl I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful. More

Down Right Unprofessional Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, becuase I need to go to work and to let me know now if that would be an issue. Mr. Goodman- "No Problem. Come in drop off and we will get you in a rental." I rush from work to drop off and when i ask about the rental. Mr.Goodman- "Becuase its an oil change, we can not offer a rental". I said why not tell me that over the phone? He wanted me to get additonal services to qualify for a rental. I guess this is his way of "championing" my low oil issue. I asked for a manager and a rental was given. Before I left he was suggesting possible reason (very expensive services) why i'm having low oil issue.... All have nothing to do with low oil issue. WRONG- Try again. Then I get my car and noticed the next day that I was given my car without one of my all weather floor mat. I call Mr. Goodman answers. I tell him that my mat is missing. He goes onto say, we will look to see if its here or not. I reply it has to be there because I brought my car in with it. I asked if you can not find, can the dealership replace. The a$$-hole started laughing on the phone like I was asking for a free mat. I call him on it right way and he did not respond. To summarize the service... Very unprofessional. More

Excellent Purchase Experience! After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the oth After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the others in the area. Their "no haggle" pricing policy made the purchase straightforward and efficient. Our Sales Consultant, Jenna Keller, was extremely knowledgeable of the technical features of our Forester. She was patient in answering my questions, suggested alternative vehicles for me to consider, and demonstrated outstanding customer service in our dealings. Likewise, our Financing Representative, Renda Reed, was efficient in handling all of the paperwork, explained the charges clearly, and was pleasant to deal with. Thanks for a good experience! Michael R. More

customer oriented and knowledgeable service advisor As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs ori As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs originally, and Josh patiently explained the major difference between two pkgs, identified the short-term and long-term service need for the car, and suggested the crucial service items for the time being. In addition, he also managed to apply coupons to help me save the cost wherever possible. I followed his recommendation. We also discussed some other service items that the car might need, and I plan to come back to this service center again soon and have the service been taken care of by Josh. Thank you, Josh! More

outstanding service and followup Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered a Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered all of our questions thoroughly and politely, She showed us how to use many of the features of our new car. More

Above and beyond customer service I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less th I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less than 500 miles. The service department recognized my loyalty through my regular servicing and ate the cost of my$2600 repair. They treated this repair as if it was still under warranty. Although I've always been satisfied with the service here- I've never thought to write a review. My current experience requires acknowledgement. This is customer service and support! Thank you Fitz Subie! More

Best Car Buying Experience to Date, I love my new WRX! I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease informat I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease information. I was able to speak to Kenny Booth, the sales manager and tell him exactly what I was looking for. In a matter of minutes he has found the perfect car for me at the best price possible. No need to haggle or go back and forth, he cut right to the chase. He then pair me up with my Salesperson Andrew Huon(Drew) who had extensive knowledge on the car I was interested in(WRX), and actually has owned many himself. As soon as I arrived at the dealership, he had the car pulled up for me ready to be test driven. I knew it was the right car for me as soon as I drove it. I was able to get back into Finance and drive home in my brand new car an hour later, thanks to the quick process from the Finance manager Mark Law. I cannot say enough about the great customer service I received from this dealership, and more importantly my salesperson Andrew Huon. I work at BMW, so I truly do appreciate the professionalism from this team, it really was top notch. If you need a Subaru, do not even consider going to another dealership, go straight to Andrew Huon and he will put you in the best car for the best price guaranteed. I will absolutely be coming back to him for my next car, and referring everyone I know to him. Thank you again. More

Very rude and worst person ever Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you insist not to buy it and win, his attitude will change 180 degree. He is going to throw the contract papers (a little exaggerated but thats how i felt) on the desk at the time of signatures and initials. This guy should not be a manager. I have purchased 4 cars and helped my friends to buy car here 4times, total 8 cars for last 10 years! I like fitzmall but this guy is making me to leave! Very unpleasant experience! Very unprofessional! More

Quick to correct error. I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took ca I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took care of the recall immediately and were very curtious. They are reviewing their procedures to ensure no future scheduling issues. This is part of the ISO closed loop process. I believe they will do their best to satisfy customers. More