Fitzgerald Mazda Annapolis

This is the third new car we have purchased from this dealership and the third time Joe has been our salesman. In short Joe was one of the major reasons we came back to Mazda and this dealership. He is dealership and the third time Joe has been our salesman. In short Joe was one of the major reasons we came back to Mazda and this dealership. He is very personable, knows the product, and is absolutely fair and honest. He treated my daughters with respect, explained the product, the purchasing process-paperwork and is now their salesman of choice. I have purchased numerous new cars (for myself, spouse and daughters) throughout my lifetime, Joe has been simply the best dealer representative I have personally encountered. More

My experience at Fitzgerald Mazda of Annapolis was the My experience at Fitzgerald Mazda of Annapolis was the most relaxed, stress free car buying experience that I have ever had. I first contacted th My experience at Fitzgerald Mazda of Annapolis was the most relaxed, stress free car buying experience that I have ever had. I first contacted them via email and received a quick response with an accurate "out the door" price. When I arrived at the dealership Joe Frantum was extremely kind and helpful. He helped me to understand all of my options between two different cars that I was considering. He did this without automatically trying to send me the more expensive car, as another dealership had done. I feel that I got the best deal and service possible. I would highly recommend this dealership. More

We got our pricing through Consumer Reports. I knew exactly what I wanted and they found the car. The price was lower than anywhere else, but mostly I liked my experience because Jake Spencer was reall exactly what I wanted and they found the car. The price was lower than anywhere else, but mostly I liked my experience because Jake Spencer was really straightforward... as compared to other dealers I spoke with. I would definitely work with them again. More

Shopping with Fitz was a great experience. Shopping with Fitz was a great experience. Friendliness...5, everybody was great there, they worked with me...even after I shopped their price ar Shopping with Fitz was a great experience. Friendliness...5, everybody was great there, they worked with me...even after I shopped their price around to get a lower price (more on that later), and after I got a ridiculously low price and said I was going elsewhere, they just said "Thanks, we understand," and that was that (until they called me back saying they could match it). My overall experience was good. I did have to wait a while after I purchased, which is my only complaint (but it was unavoidable and I can't blame them). Otherwise they were friendly, explained everything, and let me make my decisions. Like every other dealer they try to get you to do add-ons (rustproofing, etc.), but you can find out much more information about that stuff on their website before you go in, so you aren't making snap decisions in the heat of the moment, and they put no pressure...they just explain what everything is, what it costs, and if you say "No," that's that. Like most dealers, they list the lowest possible prices on their website to try to drum up interests...but unlike some they are pretty upfront about what those prices include (e.g. they'll say if it includes loyaltly cash). And like most dealerships, if there is a lower possible price they can show you, if only you'll give them your contact info. Of course, most places quote you a price you can only qualify for if you're a Mazda owner in the military who's driven it on the moon...and then they just send you emails and phone calls asking "When can you come in." Not Fitz...they sent me one automatically generated email, but a day later, Cameron sent me an email that explained that price (and how they came up with it), explained purchasing options for the vehicle I inquired on in full detail, i.e. with freight (all of their quoted prices include freight), and showing what taxes, tags, etc. would come to, and giving you an out the door price, as well as finance/rebate options (and payments if I financed). Since they were...by far...the most straightforward on price out of the gate, I went to them first. I wasn't sure the price they quoted me would be the lowest, until I visited other dealerships, asked for their lowest price, and they looked at the quote, shook their head, talked to their manager for 20 minutes...and said they thought they could beat it by $100. And when I called Cameron to finalize the purchase, he came in even though it was his day off. Their way of doing business is light on pressure, high on up-frontness, and I guarantee if you walk in there and walk out with a vehicle without visiting another dealership, you'll get a fair price (even if it's not the absolute lowest price you could get if you shopped around, it will be right there...and without tons of annoying pressure...although I would still recommend shopping around). More

I recently purchased a 2011 Mazda 3 iTouring sedan from the Annapolis, MD dealership. The car was purchased via email, telephone, and fax -- as I live in NY. I have never made an expensive purchase sight u the Annapolis, MD dealership. The car was purchased via email, telephone, and fax -- as I live in NY. I have never made an expensive purchase sight unseen before, but was relying on the past experience of a good friend, who did business with them 6 months ago at the Gaithersburg Toyota dealership. In all of the years that I've bought cars, I have never had a positive experience with a car dealer. There was always some gotcha -- the price, hidden fees, immoral salesmen, poor service after the sale, etc. My salesman, Anthony Johnson, was honest, professional, and knowledgeable. I was treated fairly, the staff was courteous and helpful, and there was no creative accounting presented during the signing of the contract. The car was fully prepped and waiting for me at the time that I arrived. The final paperwork took less than 1 hour from the time of my arrival. The dealer even gave me the car with a full tank of gas, knowing that I have a 300 mile drive home after leaving. Outstanding service! More

Ronnie was such a great guy to work with. Very knowledgeable and extremely helpful. Keith worked well with us. A really nice guy a great GM. Such a great experience. I normally hate going to b knowledgeable and extremely helpful. Keith worked well with us. A really nice guy a great GM. Such a great experience. I normally hate going to buy cars, but the team at Fitzgerald Mazda took that stress away. More

Going to Fitz of Annapolis I already knew what car I wanted. I was pricing and comparing three dealerships in the area. While I never trust car salesmen, I can honestly say Joe put me at ease. To start wanted. I was pricing and comparing three dealerships in the area. While I never trust car salesmen, I can honestly say Joe put me at ease. To start off with I appreciated the straight forward "Out the Door" price he gave me via e-mail. One of the other dealerships attempted to hide their real price by putting small print in the e-mail mentioning charges excluded as well as assuming I qualified for all rebates and incentives (Sorry I never owned a Mazda before). While on the lot I mentioned another of his competitors was trying to tell me that their white peril paint was a 200 dollar option that he was giving to me for free. I was shocked when Joe substantiated that it was a 200 dollar option instead of letting me believe that the other dealer was being a little dishonest which would help his cause. Bottom line Fitz of Annapolis had a great price, a trust worthy salesperson, and now another satisfied customer. More

I researched prices for my new 2011 Mazda 6 online and USAA reocmmended this dealer. I phoned on Monday morning and spoke with Joe. He had the car at my requested price, said he would honor my CarMax va USAA reocmmended this dealer. I phoned on Monday morning and spoke with Joe. He had the car at my requested price, said he would honor my CarMax value quote on my old car and would have my new car ready in a few hours. I filled out their online credit form and only had a few papers to sign when picking up the car. Joe stayed late on his shift to take care of me after my work day. I really enjoyed the friendly staff and did not get hassled on price or options. I will be taking my new car to the dealer for service and hope the service staff is as helpful. More

Very upfront and straightforward with pricing. I picked out a new car on their website, exchanged a few emails with the sales rep and arranged to pick up the car the next morning. They had it parked out f out a new car on their website, exchanged a few emails with the sales rep and arranged to pick up the car the next morning. They had it parked out front and ready to go when I arrived. The paperwork was done quickly and efficiently and I was out the door within an hour. Very fast, courteous, and professional. Shopped their offer around and nobody could beat their price. Overall a great experience and I would highly recommend them. More

Provided exactly what I wanted quickly, efficiently without a long wait to get things done. They told me what the price was, lived up to the agreement and had the car ready faster than any other deale without a long wait to get things done. They told me what the price was, lived up to the agreement and had the car ready faster than any other dealer I have ever dealt with. Fast quick, efficient service. Car is great. After sale questions answered immediately. More