Fitzgerald Mazda Annapolis

Comfortable, friendly, open and accommodating environment! Entire staff very approachable folks are not overbearing or aggressive sales representatives - felt more like working with sales consult environment! Entire staff very approachable folks are not overbearing or aggressive sales representatives - felt more like working with sales consultant. Our Client Manager Kyle Edward's very professional, interested in what our needs were - then helping guide us to models that best met our base line requiremts. Consulting us and our needs from bottoms up versus top down! I highly recommend Kyle, he knows Mazda products as well as his competition. Competent, Thorough, Professional, Friendly and easy to work with - there was never any " back and forth - checking with management for approval".. More

Kyle was super helpful with finding me the perfect vehicle! Definitely recommend this dealer and the valued employees there ! vehicle! Definitely recommend this dealer and the valued employees there ! More

Hello Jeff, Paapa, and MJ, Thank you for another great, positive, friendly, efficient, and financially worth wile experience at Fitzgerald Mazda of Annapolis. We never hesitate to tell others of ou great, positive, friendly, efficient, and financially worth wile experience at Fitzgerald Mazda of Annapolis. We never hesitate to tell others of our experiences at your dealership and recommend Fitzgerald Annapolis. Sincerely, Jim and Karen Zaloudek More

Michael worked tirelessly on finding the exact vehicle we needed. He also worked with finance to make sure things going properly. Michael also demonstrated the inner workings of SUV. Michael was truly needed. He also worked with finance to make sure things going properly. Michael also demonstrated the inner workings of SUV. Michael was truly helpful in all aspects for our new purchase and we greatly appreciate his knowledge treatment we received with him. Thank you again Michael Sincerely, Aaron and Stephanie More

I have always had a good experience at Fitzgerald. Unfortunately, something has come to my attention that was overlooked when looking at the car. Hopefully, this will be rectified. Unfortunately, something has come to my attention that was overlooked when looking at the car. Hopefully, this will be rectified. More

NICE. HOPE THE SEVRICE IS AS GOOD AS MJ.MARIA WAS ALSO GREAT. THE REMODLE IS REALLY GOOD. HOPE THE SEVRICE IS AS GOOD AS MJ.MARIA WAS ALSO GREAT. THE REMODLE IS REALLY GOOD. More

Kyle was Amazing! !! Best representative I have ever worked with! Very knowledgeable! Did not oversell. Helped me figure out a perfect car!!! !! Best representative I have ever worked with! Very knowledgeable! Did not oversell. Helped me figure out a perfect car!!! More

Had a great experience purchasing my used vehicle at Fitzgerald. I would highly recommend M.J. (salesman) and the highly professional staff. Fitzgerald. I would highly recommend M.J. (salesman) and the highly professional staff. More

BUYER BEWARE—— False promises! I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortu I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortunately, my experience did not meet the expectations I have for a dealership of your reputation. I encountered significant difficulties in securing a loaner vehicle during my recent service appointment, and the communication from staff was less than satisfactory as I was told when purchased a vehicle that I would get a loaner at each service appointment. The last two service appointments proved that up until today when I tried to reserve one. I explained that I was over an hour away and I was not traveling down for a “maybe get you one”. That would waste your time and my time. I believe that effective customer service is crucial, especially when it comes to addressing customer needs during vehicle service. It would greatly improve the experience if there were clearer policies and better communication regarding the availability of loaner vehicles. I appreciate any steps you could take to address this issue, as it would enhance the overall customer experience at Fitzgerald Mazda and would create lasting relationships as I was looking at purchasing a new vehicle within the coming weeks. After the 20 minute discussion with the assistant service manager, I have decided to take my business elsewhere. End of day it all comes down to customer service. More

We test drove the vehicle long before buying it due to some questions about the ownership history, it not being advertised as having a warranty, and we wanted the price to be dropped by an additional $100 some questions about the ownership history, it not being advertised as having a warranty, and we wanted the price to be dropped by an additional $1000. Our email with our questions and concerns was forwarded to the GM (the previous owner). We ended up getting a short warranty, clarification on our ownership concerns and the $1000 off. We did stipulate that we wanted a complete owner’s manual just like if the car was new. Michael Worthington personally drove approximately 2 hours to deliver the book, but it is missing the case and all inserts. When our tags arrived they were not as promised, which is the standard 2 year tags. We have been ping ponged to a bunch of people to rectify this issue, but it still isn’t fixed. We want the rest of the owner’s manual components and the 2nd year added to our registration. To be clear, the issues we are currently having are not Michael Worthington’s problem; he was a joy to work with, and he went way above and beyond. Please fix the issues. More