Fitzgerald Mazda Annapolis

BUYER BEWARE—— False promises! I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortu I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortunately, my experience did not meet the expectations I have for a dealership of your reputation. I encountered significant difficulties in securing a loaner vehicle during my recent service appointment, and the communication from staff was less than satisfactory as I was told when purchased a vehicle that I would get a loaner at each service appointment. The last two service appointments proved that up until today when I tried to reserve one. I explained that I was over an hour away and I was not traveling down for a “maybe get you one”. That would waste your time and my time. I believe that effective customer service is crucial, especially when it comes to addressing customer needs during vehicle service. It would greatly improve the experience if there were clearer policies and better communication regarding the availability of loaner vehicles. I appreciate any steps you could take to address this issue, as it would enhance the overall customer experience at Fitzgerald Mazda and would create lasting relationships as I was looking at purchasing a new vehicle within the coming weeks. After the 20 minute discussion with the assistant service manager, I have decided to take my business elsewhere. End of day it all comes down to customer service. More

We test drove the vehicle long before buying it due to some questions about the ownership history, it not being advertised as having a warranty, and we wanted the price to be dropped by an additional $100 some questions about the ownership history, it not being advertised as having a warranty, and we wanted the price to be dropped by an additional $1000. Our email with our questions and concerns was forwarded to the GM (the previous owner). We ended up getting a short warranty, clarification on our ownership concerns and the $1000 off. We did stipulate that we wanted a complete owner’s manual just like if the car was new. Michael Worthington personally drove approximately 2 hours to deliver the book, but it is missing the case and all inserts. When our tags arrived they were not as promised, which is the standard 2 year tags. We have been ping ponged to a bunch of people to rectify this issue, but it still isn’t fixed. We want the rest of the owner’s manual components and the 2nd year added to our registration. To be clear, the issues we are currently having are not Michael Worthington’s problem; he was a joy to work with, and he went way above and beyond. Please fix the issues. More

I have never bought a car before and was nervous and confused but Ronnie and Paapa were a delight and extremely helpful in guiding me through the purchase! 10/10 recommend them both! confused but Ronnie and Paapa were a delight and extremely helpful in guiding me through the purchase! 10/10 recommend them both! More

Great team especially Mike. He was kind and patient. Would recommend to anyone who needs to buy a car. xxxx get you in the driver seat with no problems. He was kind and patient. Would recommend to anyone who needs to buy a car. xxxx get you in the driver seat with no problems. More

Fitzgerald Mazda is absolutely the BEST dealership we have ever worked with. Joeanna was wonderfully professional and friendly and went out of her way to make sure we were well taken care of. Paapa Gra have ever worked with. Joeanna was wonderfully professional and friendly and went out of her way to make sure we were well taken care of. Paapa Grantson made our financial "check out" seamless. The showroom and amenities were spot on. We would highly recommend the Fitzgerald Mazda dealership to everyone we know. We are so happy that the exact car I was looking for was there at Fitzgerald Mazda!! More

James and the the team at Fitzgerald in Annapolis were wonderful to work with! I went in dreading the test driving and sales experience, and wound up actually enjoying working with James to find the right wonderful to work with! I went in dreading the test driving and sales experience, and wound up actually enjoying working with James to find the right vehicle for me. Couldn’t be happier with the outcome! More

This is my second time working with Chris. I met him several years ago when I drove off your lot with a Mazda 6 (wonderful car!). This time around, I was thinking about an MX5. Chris was ju I met him several years ago when I drove off your lot with a Mazda 6 (wonderful car!). This time around, I was thinking about an MX5. Chris was just as terrific to work with as I remember. He got me into a test drive on a soft top and helped me arrange to get an RF down from Frederick to drive as well. Warm and professional, he got into both of these smaller cars with me and was a wonderful guide to learning about them. I did end up driving away in the RF and have been more in love with it every time I get behind the wheel. It’s no wonder that he has been with Mazda for the long career he has enjoyed. I can’t thank him enough for his patience and knowledge as I made one of the easiest decisions I can remember to select this car. Anyone would be most fortunate to have Chris on their side when buying a car! More

Mike was excellent. He was able to answer all of our questions thoroughly and get us through the paperwork super efficiently. We have always had amazing experiences at F He was able to answer all of our questions thoroughly and get us through the paperwork super efficiently. We have always had amazing experiences at Fitzgerald and will continue to come back because of employees like Mike. More

Upgraded from a 2015 cx-5 to a 2024 cx-50. Couldn't be happier! Couldn't be happier! More

Very helpful. Works to keep things moving . Knows his stuff And doesn’t talk down to women Works to keep things moving . Knows his stuff And doesn’t talk down to women More