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Fitzgerald Mazda Annapolis

Annapolis, MD

4.9
306 Reviews
At Fitzgerald Mazda of Annapolis we understand that buying a vehicle is one of the biggest investments our customers make in life, and we appreciate you taking the time to visit our site, and to see what we're all about. Conveniently located just off Route 50 on West Street in the heart of Annapolis, you'll find our location and trained staff ready to meet all your Mazda needs!
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1930 West St

Annapolis, MD

21401

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Showing 306 reviews

March 25, 2013

My wife and I bought a Mazda 3s certified car from this My wife and I bought a Mazda 3s certified car from this dealership. We were very happy with both the selection process, financing, and delivery of t More

by sedghiv
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tawab Farzad,John Gay
February 27, 2013

My boyfriend and I came in looking to buy a car with a set budget. Chris showed us the available cars on the computer and then took us out to see them on the lot. He was very friendly and knew the answers More

by kthompson0514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Watson
Feb 28, 2013 -

Fitzgerald Mazda Annapolis responded

Thank you for taking the time to post your nice review for Chris! We will pass this on to him and the rest of the team. Enjoy your new car!

November 18, 2012

Crooks! I had an appt for weeks for the accelerator recall repair and also asked for estimates to replace headlights and fog lights which were cracked and etched and asked if they could find out why my More

by spollard65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Blow
July 03, 2012

Only dealer who quoted the bottom price without a problem. I have bought new and a used car from Fitzway and I am very pleased with their non-pressure service throughout the entire car buying proces More

by adle0001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Bobst
Jul 05, 2012 -

Fitzgerald Mazda Annapolis responded

That is how we do business at FitzMall. I am so glad that you have had great experiences each time you have visited us. Please do not hesitate to contact us if you have any questions about your purchase. Enjoy your new vehicle! Rob Ward Gen. Sales Mgr

May 08, 2012

Everyone I delt with was very professional and went above and beyond my expectaions. I am a single woman and was a little nervous about buying a car. John Gay called me within hours of my email request on in More

by Dshumaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gay
May 02, 2012

Stay awaay from the serice department! They tried to charge me $600 to fix something that only cost me $40 to do at my local car shop! And they were horrible to me. Do not sign any paperwork! They asked More

by amanda804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
rob and kenny
May 03, 2012 -

Fitzgerald Mazda Annapolis responded

Thanks for making us aware of this situation. We will look into it. If you would like to provide any additional information please send it to socialmedia@fitzmall.com.

May 03, 2012 -

Fitzgerald Mazda Annapolis responded

Amanda...we just pulled your record and your charge was zero. When you requested by phone that we not do the work we did as requested. As you know we had already changed your oil but did not charge you as a matter of good faith. Sorry for any misunderstandings.

April 13, 2012

First, expect "bait and switch". They will quote discounts that you can't qualify for, such as Mazda owner, and the initial price quote will go up. After purchasing the car, they can't do som More

by unhappyfitzcustomer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob, sales manage and Jake the salesperson
Apr 14, 2012 -

Fitzgerald Mazda Annapolis responded

Thanks for letting us know. There might be a breakdown in recent communication. As you know, we have been at the mercy of the Colorado DMV trying to get your vehicle properly registered. We have arranged a temp tag extension for your son’s vehicle. Seems like that info did not reach you. The current tag expires on April 20 and we arranged an extension to the 25th for you. We think the tag work will actually be done on the 20th, but did not want to take a chance working with an out of state DMV. Hope this helps.

March 31, 2012

This is the 2nd car my family has purchased from Joseph. Class act all the way this gentleman went through every line of our purchases and made us feel extremely comfortable with our 2012 CX9 purchase. He i More

by tsloan71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joesph Frantum
Apr 02, 2012 -

Fitzgerald Mazda Annapolis responded

We really appreciate you taking the time to share your experience and look forward to serving you in the future.

March 17, 2012

Joe was great to work with. He was very responsive when I had questions on options and was reassuring when I ask him several times to make sure I understood the walk-away-price that he gave me. Though Fit More

by Leland.William
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dunn
November 26, 2011

Promised us a certain price if we bought on the holiday weekend. Would not correct the price as agreed after they made a mistake in the paperwork. More

by jr1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bernie Halle & Ronnie