Fitzgerald Mazda Annapolis

Refreshing Transparency My wife and I were in the market for a new vehicle to replace my 2009 Silverado 1500 extended cab because we are expecting our second son in a few mon My wife and I were in the market for a new vehicle to replace my 2009 Silverado 1500 extended cab because we are expecting our second son in a few months and need the additional space for a second carseat. I can't begin to explain in words how refreshing it is to deal with a car dealership that is as transparent as Fitz. All of the gentlemen we dealt with that day were friendly and as upfront as possible. Ronnie worked toward our needs and showed us some great vehicles with plenty of space for our family. Once we decided on a vehicle (a used 2013 F-150 Supercrew), we were led into the showroom and sat at a table to discuss price. It was at this point that my wife and I naturally raised our guard and prepared for the "negotiation process" that one would expect to encounter at a dealership. To our surprise and delight the price was presented to us in an understandable, easy to read, transparent fashion. No hidden fees. No "let me send you to my finance guy" so he can confuse you with a bunch of back and forth. No let me get my manager who will get his manager who will promise me that I"m getting "One heck of a deal". None of it. Even now I can't think of a way the guys at Fitz could have made our experience better. After buying the car and trading in my old Silverado we got home and realized that we had left a customized CD of kids music that belonged to my son in the truck. I called Ronnie and he had it in the mail that day. It just goes to show you how customer focused these guys are at Fitz. We absolutely loved our experience at Fitz and plan to go back for our next car/truck. More

Great buying experience My experience: New car purchase with Anthony Johnson I must say I am impressed with how honest and simple they kept the buying process. They were one My experience: New car purchase with Anthony Johnson I must say I am impressed with how honest and simple they kept the buying process. They were one of the two lowest price quotes I got (over the internet) and kept their word until the end. They did not have the car and had to transfer it from another dealer, so I was a bit uneasy about the deposit. But Anthony convinced me that it was simple and in the end they did not even take the deposit (I went in the same day). They transferred the car in a few hours, which I thought was amazing. Anthony kept me informed all through the process and he started the credit check process before I got to the dealership. By the time I got there, everything was ready for me: just test-drove the car (prepared impeccably), signed the financing papers and we were on our way. Just a great guy to work with. Jason, in the financing department, had everything perfectly organized and labeled and we finished the papers in 10 min. He did ask us about the extended warranty in a very polite way but we did not need it; no pressure whatsoever. More

Ronnie was very informative, he made me feel comfortable throughout the entire car buying purchase. It was nice to deal with a salesman who did not make me feel pressured!! Im looking forward to my next p throughout the entire car buying purchase. It was nice to deal with a salesman who did not make me feel pressured!! Im looking forward to my next purchase through him at Fitzmall. More

From start to finish my experience with Fitzgerald Mazda was very pleasant. Anthony is very customer oriented and was willing to work with me over the course of several visits and many phone calls. He worke was very pleasant. Anthony is very customer oriented and was willing to work with me over the course of several visits and many phone calls. He worked very hard to get me a great deal, and I'm incredibly happy with my new Mazda3. Jayson in financing was very efficient and got me into my new car with no hassle. I would recommend this dealership to anyone looking for a straightforward and stress-free car purchase. More

This was the easiest car dealership I dealt with. They have a 'no haggle' price that is simply lower than any other Mazda dealership I saw. Anthony was incredibly nice and patient with my rather slow, de have a 'no haggle' price that is simply lower than any other Mazda dealership I saw. Anthony was incredibly nice and patient with my rather slow, deliberate (indecisive) car-buying process. i came back a second time when Anthony wasn't there and Cameron provided exceptional customer service, even though I wasn't his customer. I have no complaints and only positive things to say about Fitzgerald Mazda. More

Randy was friendly and professional the entire time. He was really personable and answered all of my questions in a timely fashion. I highly recommend him and really enjoyed the time I spent with him. J was really personable and answered all of my questions in a timely fashion. I highly recommend him and really enjoyed the time I spent with him. Jason was also great, and made the paperwork process more bearable. Both of the guys I worked with were awesome, and I definitely hope to work with them again. More

Overall great experience from sales with Joe to finance with Justin. Great pricing and excellent customer service! Super friendly and not pushy ! Also know from previous experience, service department is with Justin. Great pricing and excellent customer service! Super friendly and not pushy ! Also know from previous experience, service department is excellent as well. Return buyer and will return again. More