Fitzgerald Mazda Annapolis

Excellent customer service Ervin exceeded my expectations. I came fairly early and the courtesy van was unavailable and Ervin just said “I’ll take you to work myself” and he di Ervin exceeded my expectations. I came fairly early and the courtesy van was unavailable and Ervin just said “I’ll take you to work myself” and he did. He was pleasant and we had a great conversation. I will certainly come back. More

Wouldn't give me the time of day! I went to the dealership to discuss a tow hook cover that blew off of my car, and Brandon Beane would not give me the time of day. He told me that it I went to the dealership to discuss a tow hook cover that blew off of my car, and Brandon Beane would not give me the time of day. He told me that it was not covered under warranty. Never collected my vin#, asked my name or anything. He told me that it had been damaged without EVER seeing the car. Sent me to Parts. The Part was $2.10 with tax. Wow. I will drive out of my way to go to a better Mazda dealer. For $2.10 he could have purchased a better review. More

Outstanding! Fitzgerald Annapolis Mazda is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying exper Fitzgerald Annapolis Mazda is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying experience, service department, sales associates, managers, quality of product, and genuine interest in providing excellent value for the money you spend are all far and away better than any other dealer we've ever used across nine states and a foreign country (we are military). We purchased a new Mazda from Fitzgerald's in Dec 16, and at the time we thought the car-buying experience couldn't get any better (see my review on 10 Dec 16). But, they went ahead and outdid themselves. Recently, we purchased a used BMW from Fitzgerald's and after driving it off the lot, discovered a hard to detect, yet fairly common (and fairly expensive) mechanical issue. Understanding the dealership had no further obligation toward us and our vehicle (e.g. no warranty), we contacted them right away about what we guessed would be a fairly significant repair. Not only did Fitzgerald's respond to us immediately, they arranged to bring the car in for repairs, provided a loaner vehicle, and had our BMW back to us in a matter of days. There was no wrangling, negotiation, or delays; and, they treated the repair as if it was under warranty! I can't guarantee they'll treat every situation this way, but I can guarantee this...the next time we are looking for a new or used car (probably later this year), our first and only stop will be Fitzgerald Auto Mall in Annapolis. More

Disappointing Had a really disappointing experience at Fitzgerald. I expected fair and up front pricing and what we got was a $2,000 surprise when were signing con Had a really disappointing experience at Fitzgerald. I expected fair and up front pricing and what we got was a $2,000 surprise when were signing contracts. This was not $2,000 because of taxes and fees. We expected that. This was $2,000 above the base price they had given us! Apparently since we took the 0% financing, we needed to add $2,000 to the price. That would have been nice to know before we were signing contracts and backed into a corner! We got a call from one of their managers, but all he gave us were excuses. Then he told us we paid below the truecar value for the area, which turned out not to be true! He gave us the 2017 truecar price and we bought a 2016. They act like it's perfectly normal to price cars this way and then not tell people that they are going to have to add to the price if they take the financing. I don't buy cars every day, how are we supposed to know that!!! So frustrating. We will not be coming back. More

Great Buying Experience This is an awesome place. Clean and quiet with a good amount of inventory. The staff are friendly, knowledgeable, and efficient. My agent Anthony John This is an awesome place. Clean and quiet with a good amount of inventory. The staff are friendly, knowledgeable, and efficient. My agent Anthony Johnson is the absolute best!!! He answered all my queries promptly; gave me good recommendations without being pushy; offered current deals/promo options so I can come out with the best vehicle and financial decision. I've already made extensive research on what I wanted beforehand so, it's saying a lot that I ended up paying less than I thought I would've. Likewise, Cameron and Keith were just as great. I've never had a more seamless experience in any vehicle-related service before. More