Fitzgerald Mazda Annapolis

Disappointing Had a really disappointing experience at Fitzgerald. I expected fair and up front pricing and what we got was a $2,000 surprise when were signing con Had a really disappointing experience at Fitzgerald. I expected fair and up front pricing and what we got was a $2,000 surprise when were signing contracts. This was not $2,000 because of taxes and fees. We expected that. This was $2,000 above the base price they had given us! Apparently since we took the 0% financing, we needed to add $2,000 to the price. That would have been nice to know before we were signing contracts and backed into a corner! We got a call from one of their managers, but all he gave us were excuses. Then he told us we paid below the truecar value for the area, which turned out not to be true! He gave us the 2017 truecar price and we bought a 2016. They act like it's perfectly normal to price cars this way and then not tell people that they are going to have to add to the price if they take the financing. I don't buy cars every day, how are we supposed to know that!!! So frustrating. We will not be coming back. More

Great Buying Experience This is an awesome place. Clean and quiet with a good amount of inventory. The staff are friendly, knowledgeable, and efficient. My agent Anthony John This is an awesome place. Clean and quiet with a good amount of inventory. The staff are friendly, knowledgeable, and efficient. My agent Anthony Johnson is the absolute best!!! He answered all my queries promptly; gave me good recommendations without being pushy; offered current deals/promo options so I can come out with the best vehicle and financial decision. I've already made extensive research on what I wanted beforehand so, it's saying a lot that I ended up paying less than I thought I would've. Likewise, Cameron and Keith were just as great. I've never had a more seamless experience in any vehicle-related service before. More

A very pleasant buying experience We were undecided as to which small SUV we would purchase so we did our homework with Consumer Reports and Kelly Blue Book and narrowed it down to thr We were undecided as to which small SUV we would purchase so we did our homework with Consumer Reports and Kelly Blue Book and narrowed it down to three. We visited all three dealerships but none was as informative and willing to work with our wants and needs as FitzWay. Anthony Johnson was our sales person, and from the time we walked through the door and he introduced himself, our choice was clear. One dealer had no color choices for us. The second refused to get an auto in our color choice without a hefty deposit. Fitzway brought in our selection, explained every detail and let us take a test drive. They offered us a very fair trade in price. We did the paperwork and the car was ours. The financing and maintenance were explained very clearly and we feel confident we made the right decision. Anthony stayed with us in the rain and went over all the necessary information about the car so we could safely drive home with our favorite radio stations and a blue tooth phone connection! More

blast from the past I was looking for a mazda 3 end of the year clerance so finding the the color I wanted had to be on the lot if you want a good price.after finding the I was looking for a mazda 3 end of the year clerance so finding the the color I wanted had to be on the lot if you want a good price.after finding the car I wanted ,,,,some dealers gave you the blank look when they gave you there price that was not a sale price. including some said we had to take their rate percentage or no rebates. But fitz Annapolis Mazda was open to check our credit and based our rate on that. What a concept, right? Couldn't recommend anybody better. Oh yea, didn't mention best price also. Jerry Moore More

Excellent Customer Service Provided by Anthony Johnson Due to Anthony Johnson's superb customer service, a stressful repair visit turned into a positive one, which resulted in me purchasing a new vehicle. Due to Anthony Johnson's superb customer service, a stressful repair visit turned into a positive one, which resulted in me purchasing a new vehicle. More

Amazing Our experience was amazing! Ronald made sure we got everything we were looking for and more! They even got us a better rate than our bank could. Also Our experience was amazing! Ronald made sure we got everything we were looking for and more! They even got us a better rate than our bank could. Also it was very family orientated and they didn't mind my 4 year old running around tables. They even interacted and played with him! I would recommend this dealer to everyone, it's haggle free and just a great atmosphere! More

Great experience Our salesperson Anthony Johnson was very helpful during our purchase. The manager also went the extra mile in getting our financing approved at the ad Our salesperson Anthony Johnson was very helpful during our purchase. The manager also went the extra mile in getting our financing approved at the advertised rate when he didnt need to do that. We had a great experience overall. More

Great Purchase Experience! Ronnie was great from start to finish and made me feel at ease throughout the whole process. He was very friendly, answered all or questions and prio Ronnie was great from start to finish and made me feel at ease throughout the whole process. He was very friendly, answered all or questions and prior to that allowed to take one more spin on or own before finalizing our purchase. Ronnie is a people person and honest broker, so making the decision to buy the car was made easier! Everyone was friendly - from Ron, to the manager, financial manager, and the young men who completed all the paper work. I didn't even mind when there were several hiccups in completing the process because the entire team -- administrative as assistant as well, were always super friendly. And I love my purchase! More

Very Good Experience This dealership was outstanding. The inventory listed on the website represented what was actually in stock. Communications from the website to the This dealership was outstanding. The inventory listed on the website represented what was actually in stock. Communications from the website to the salesmen were efficient and effective. Everyone at the dealership from the secretary to the salesmen to the finance manager were courteous and helpful. I never got the feeling anyone was anything other than genuine in their dealing with me. Even the finance manager, normally the one largely responsible for trying to pressure you into purchasing profit-making add-on services after you agree to buy the car, exacted his pressure in a tactful, kindly way...and, quickly and gracefully took the hint I wasn't buying any add-ons. More