Fitzgerald Mazda Annapolis

Michael was very helpful during the process of purchasing my vehicle. Armando was very thorough during the signing of the paperwork. This was the best hassle-free car buying experience I've had. my vehicle. Armando was very thorough during the signing of the paperwork. This was the best hassle-free car buying experience I've had. More

Fitzgerald Mazda was nice and clean inside. The staff were attentive and friendly. They were able to find a vehicle that fit my needs and stayed within my budget. Great buying experience. The staff were attentive and friendly. They were able to find a vehicle that fit my needs and stayed within my budget. Great buying experience. More

The dealership was very helpful in answering my questions. MJ got the appraisal on my vehicle as we talked, which saved a lot of time. They also accomadated all of my needs. questions. MJ got the appraisal on my vehicle as we talked, which saved a lot of time. They also accomadated all of my needs. More

MJ was great to work with. He made everything simple and hassle-free. One of the best car buying experiences I have ever had. Would definitely buy from MJ and the dealership ag He made everything simple and hassle-free. One of the best car buying experiences I have ever had. Would definitely buy from MJ and the dealership again. More

Fitzgerald Mazda is our go to for vehicle purchases. They are very family oriented, you feel welcomed when you walk in, and the sales staff isn’t pushy which is great for business. We have worked with They are very family oriented, you feel welcomed when you walk in, and the sales staff isn’t pushy which is great for business. We have worked with a couple sales people and they only hire the best. More

Kyle made every effort to make the perfect experience of buying our new car. I look forward to working with him again. buying our new car. I look forward to working with him again. More

Bought my first Mazda with Chris Watson's help and couldn't be happier. Chris has excellent attention to detail and customer service; he made sure I knew everything about my car before driving it off couldn't be happier. Chris has excellent attention to detail and customer service; he made sure I knew everything about my car before driving it off the lot. More

James was very thorough and professional. He made the buying experience very pleasant and easy. He made the buying experience very pleasant and easy. More

Kyle provided exceptional service! I’m extremely pleased with his professionalism, knowledge, and dedication. Highly recommend! I’m extremely pleased with his professionalism, knowledge, and dedication. Highly recommend! More

I really hate car dealerships--new or used. I'd rather go to the dentist than buy a car. My experience at Fitzgerald Mitsubishi/Mazda in Annapolis did not change this opinion. Before getting I'd rather go to the dentist than buy a car. My experience at Fitzgerald Mitsubishi/Mazda in Annapolis did not change this opinion. Before getting into why, I would like to state that Kyle Edwards is an excellent salesperson. He answered all questions thoroughly, and did not attempt to upsell me on a vehicle that was outside my extremely limited budget. What really aggravated me, though, was the game played by some of Kyle's higher ups concerning the prospective loan's interest rate. I had a specified loan payment in mind, and I was not going to waver far from it. The game was started by Kyle presenting me an offer of over 10% for a 72-month term. xxxx, I've got a credit card with a lower rate. Then he went back to someone, making me and my wife sit for about a half hour, only to come back with 9%. Another denial by me; I said try a shorter term; another half-hour waiting, and another insulting offer of 8 point something percent. I was quite aggravated at this point, but Kyle was patient although this was out of his control. He asked whoever was above him to try one more time. And another half-hour elapsed, and Kyle came back with an almost tolerable 7.1%. My limit had been reached on number of tries using financing through the dealership, so I played the credit union card. My credit union offered the loan for 6.3%, but I could not adjust the pre-approval I had received from visiting another dealership earlier in the week. Including just one test drive, I had been at Fitzgerald for over 3 hours, and I had had enough for the day. I promised I would investigate the credit union further and come back the next time Kyle was available, which was two days away. That day came; I was able to get a check from the credit union, and I was fast-tracked through the rest of the financing process. Still, the total transaction took 5 hours, which is among the quickest times I've been able to successfully purchase an automobile. I can never give an auto dealership 5-stars since there is no such thing as an affordable automobile financed at 0% interest with free extended warranty, but Fitzgerald of Annapolis does merit 4 stars for having competent, non-pushy salespeople who were willing to work with the customer to prevent the deal from falling through--unlike many other dealerships in the greater Baltimore-Washington area. More