Fitzgerald Hyundai Rockville - Service Center

How impressive is it when the person who signs you in for service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the caus service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the cause of a check engine light. Brian listened to what I said and realized the cause. Brian is a great example of why doctors TALK to patients. Tests only show so much. Listening often gives far more information than any test can show. And when the service rep is knowledgeable enough to make the diagnosis . . . problem solved! Great work, Brian. Alvin Stenzel More

I received a Recall notice for my 2010 Hyundai Elantra and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed pe and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed per Hyundai and that he did not have it. At first, he offered to drop my car off at home which was very convenient. Later, I received another phone call letting me know that he found the part at another dealer and some employees were on there way over to the other dealer to pick up the part (from MD to VA!). The part was replaced and I was able to pick up my car on the same day. Andy made the effort to do all of the above, and called me when everything was finished! The customer service was outstanding on this particular service call. Thank you! More