Fitzgerald Countryside Hyundai

I tried to purchase a reliable car to be able to drive my 2,5-year-old autistic daughter to have a reliable transportation for her everyday therapy. On 6/17/23 the 2019 Jeep Cherokey was purchased by me at 2,5-year-old autistic daughter to have a reliable transportation for her everyday therapy. On 6/17/23 the 2019 Jeep Cherokey was purchased by me at Fitzgerald's Used Car Outlet Center Clearwater at 23499 US Highway 19N in Clearwater, FL 33765. After two weeks car begin to make noises while stopping, few days later the car died in a middle of busy intersection with my daughter in a car, I got a jump - car started and was brough it to the service center (07/07/23) (owned by the same company) where it was repaired. Parts were changed and what it looked like to untrained person the problem was resolved. Three weeks later (08/08/23) the problem with car making noise while stopping and starting came up again and vehicle was brought the second time to the service where parts were changed and was declared as fixed. Today (9/12/23) car dies again in 6 lane intersection (right in the middle of it) with my daughter in a car. The concern is that some of the issues coming up with the car were inspected by the dealer before the purchase and has passed for parts that were inspected and still had to be replaced. Car that turns itself off in a middle of the street puts my child in great danger possibly fatal if hit in a middle of the intersection by another car, due to negligence of the dealer inspecting it and service making repairs for a car that pass their own inspection. I’m looking for resolution for this problem of a different vehicle that is safe for my child. I shouldn’t have to sacrifice my daughter safety because I was sold unsafe vehicle. If I have to I will take legal actions and publicize this on local and social media about the problems I been having. More

On 8/2/23, I took my Sonata to Fitzgerald for a recall to fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car ba fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car back. On 8/8, My insurance company sent me an email notifying me that the module that reports my driving was inoperable. The Fitzgerald technician had neglected to replace it when he downloaded the Security program. That, on top of the rest of my Fitzgerald experience that morning, has led me to believe that if you like incompetence with inattention to entail, then Fitzgerald may be the dealership for you. Howard Farris More

I’m waiting for them to respond back to me Poor customer service!!! Not helpful customer service!!! Not helpful More

We just purchased a 2023 Hyundai Tucson SEL from Fitzgerald Countryside. Our sales representative was Brandon Hughes and I must say he was very knowledgeable, courteous and professional. He assisted Fitzgerald Countryside. Our sales representative was Brandon Hughes and I must say he was very knowledgeable, courteous and professional. He assisted us through the entire buying process in a timely manner. He gave us ample time for any questions and never pressured us. We would definitely recommend Brandon for your next purchase or lease from Fitzgerald Countryside. More

On March 7/23 brought my truck to be service for some electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to be replace they fix it cost $ 2.040 that was on march 11 on march 14, truck broke down with the same old problems, I don't think this dealer have one good experience tech on Ram trucks, they are big on Jeeps. The service people need to have better communication with the customers More

If I could leave no stars I would. I called up to inquire about a Hyndai Tucson Hybrid after I filled out all their paperwork. The moron who answered the phone said that they did not I called up to inquire about a Hyndai Tucson Hybrid after I filled out all their paperwork. The moron who answered the phone said that they did not have any.. I asked why when your website clearly states that you have them and it lists a VIN. The A..... then says "All cars have VINs". He kept arguing with me and would NOT LISTEN. Then he finally told me they were not getting ANY. AVOID THIS DEALERSHIP AT ALL COSTS!!!!!!! More

Had to wait 3 weeks for a service appointment. Touchless carwash tore my antenna cap off, and the mirror quit folding on my Genesis. I have an extended powertrain warranty. This dealership, as I w Touchless carwash tore my antenna cap off, and the mirror quit folding on my Genesis. I have an extended powertrain warranty. This dealership, as I was previously warned, is a rude rip-off. They wanted $500 for a $13 part, and $140 an hour for labor, just to even look at my mirror. They were sooo rude to my non-confrontational husband (people shouldn't be spoken to that way), they said our car has no warranty, I have the warranty paper right here. If you want to be ripped off and lied to after waiting 3 weeks for appointment, choose this dealership. Please check my other reviews, more specifically my other Huyundia dealership review, I'm not a miserable person, but don't mistreat my family, my time, my finances or my possessions. Run from these rude theives. Huyundia Corporate should secret shop this dealership, then probably end up revoking their dealership privileges back into the auto-mall they crawled out from. I called warn I was reviewing they didn't care. Please check Google Reviews for proof of my warranty. They should have called to apologize and made this right, they do not care. More

Just bought a black on black leather Santa Fe Calligraphy from this dealer today and it was the easiest purchase experience I've ever had with a new car dealer. Even in these unprecedented times with supply from this dealer today and it was the easiest purchase experience I've ever had with a new car dealer. Even in these unprecedented times with supply chain issues and the lack of sufficient new vehicle inventory, I would recommend this dealer to anyone in the Tampa area looking for a new Hyundai. The Fitz Way refers to this dealership being a one price store and everything is posted on the website, even the F&I products one can purchase if desired and with the requisite pricing next to each item. Also, for a Florida new vehicle dealer, the doc fee is lower than most I have seen ($699) and the only other fee, other than your tag transfer, is a $98 electronic filing fee. This fee is also lower than most other new vehicle dealers charge in Florida. My salesperson was Ken Logan and he was great and the 90 minutes spent with him at delivery was relaxed and efficient. Ken made sure the vehicle was detailed and fully fueled before I showed up so it was easy to just set up the Blue Link and Sirius XM trial. I spent another 30 minutes in the vehicle setting up my profile and pairing my phone; I didn't need a lot of help as I also have a new Palisade Calligraphy and the two vehicles are almost identical in terms of the features and set up. In short, Ken was a great salesperson and I would recommend him to anyone looking for a new Hyundai in the Tampa area. Lastly, I would like to than the General Sales Manager, Lane Campbell, as Lane allowed me to buy my new Hyundai Santa Fe Calligraphy as I live about 200 miles away from the dealership in the St. Augustine area. My sincere thank you to Lane for working with me to get this deal done and for putting me with Ken Logan to do the paperwork and take delivery so quickly and efficiently. Thank you Fitzgerald Countryside Hyundai!!! More

Had an appointment with Leandra to drive a Santa Fe Hybrid but as we were heading to the dealership she texted to say she had to run out to pick up her daughter (understandable) and to speak to Andrew Hybrid but as we were heading to the dealership she texted to say she had to run out to pick up her daughter (understandable) and to speak to Andrew Henry when we got there. Was directed to Andrew and he had no idea we were coming. There were no hybrids on the lot for us to drive. We asked Andrew to take a look at what inventory was available while we strolled through the used cars to see if anything caught our eye. When he did not come back out to help us we went inside to find him helping another customer. After waiting 10-15 minutes for him to get free we asked another sales associate with no customers if he could help us. He told us to wait and then went to the sales manager's desk. After a bit Andrew was called to the sales manager's desk where they seemed to be having an argument amongst the sales associates and the manager. After waiting another 15 minutes with no one helping us... we left. This was a classic case of very poor management leading to terrible customer service. More

Had 1pm appt and girl took keys told her it was recall and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2h and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2hrs more. Got car and left 1st and last time I will service there. I should of been told to see advisor and told girl I'll be outside till car is ready and she said ok. She took keys said do u have appt I said yes for recall and took car which they parked and never even looked at it. Very poor service. New port richie dealership definitely has a much nicer staff and ur dealership should make sure customer is taken care of. This problem would of been resolved upon arrival especially when u have an appt. Training in customer service is definitely needed More