Fitzgerald Lexington Park Chrysler Dodge Jeep Ram- Service Center

Service at Fitzgerald's Auto Mall Lexington Park John Murray is my service advisor...My car was returned to me with a courtesy car wash...an oil change and a tire rotation... all in a timely fashion! John Murray is my service advisor...My car was returned to me with a courtesy car wash...an oil change and a tire rotation... all in a timely fashion! I recommend this dealership to everyone...John and all the people at Fitzgerald's are polite and professional and ready to help More

Service department Great service!!! Tony Moyett is always on point and very helpful whenever i bring my charger in. I highly recommend them and see Tony if you need any Great service!!! Tony Moyett is always on point and very helpful whenever i bring my charger in. I highly recommend them and see Tony if you need any assistance. He will definitely take good care of you. More

Awesome service I took my van in for an oil change and the guys found a leak within my transmission. John notified us and told us about the issues they found and what I took my van in for an oil change and the guys found a leak within my transmission. John notified us and told us about the issues they found and what the cost would be. John is awesome and very professional. I won't take either one of my vans to any other place to have it serviced. Thank you to John and all the others who work on my vans . You are all awesome. John keep up the great service and communication to the customers you come in contact with. More

Top notch John Murphy is my service advisor at Fitzgerald Chrysler, Jeep, Dodge. I've had my car at the dealership for both standard service and minor adjustm John Murphy is my service advisor at Fitzgerald Chrysler, Jeep, Dodge. I've had my car at the dealership for both standard service and minor adjustments. I can say with fervor that I've come to grow very trusting in Fitzgeralds service department and most important unquestioned trust in John Murphy. John makes sure the work is done as promised and that I am not overcharged. This kind of service will keep me going back for many years. I recommend visiting Fitzgerald and John Murphy in service. I've also found the mechanics to be excellent at their craft. As a general rule they get the job done right the 1st time. ?????????? 10 stars 👍 More

Service Department I have Purchased Two Vehicles from Fitzgerald Since 2012 and Have always Brought them Back Here for Service Needs. in a Very Courteous and Profession I have Purchased Two Vehicles from Fitzgerald Since 2012 and Have always Brought them Back Here for Service Needs. in a Very Courteous and Professional Manner . The Entire Service Dept Is Always Very Proficient in Getting Vehicles in and Serviced as needed and out again in a timely Manner . which is Especially Important to Me as I always Have to Wait with Mine. And the Two Times that I Have ever had to leave My Car for an Extended Period. John Has Always been able to provide me with Alternative Transportation. Thanks to John and Fitzgerald Dodge from a Very Satisfied Customer!. Cordially Charles E Brown More

Great service help at Fitzgerald's in Lexington Park My Jeep sat at Darcars Waldorf Service Dept from June 17 'til July 29 untouched waiting for Recall and service work; they said it would still be weeks My Jeep sat at Darcars Waldorf Service Dept from June 17 'til July 29 untouched waiting for Recall and service work; they said it would still be weeks before they could get to it. John Murray at Fitzgerald Auto Mall in Lexington Park quickly made an appointment for our Jeep to be serviced. John was reassuring, competent, professional, friendly, caring. Top notch customer service for the Recall work plus some other items that needed attention to get us back on the road. More

Short notice...exceptional service! Broke down in Lexington, called the service department (John Murray) and had me back on the road in 2hrs! He was also kind enough to complete an outs Broke down in Lexington, called the service department (John Murray) and had me back on the road in 2hrs! He was also kind enough to complete an outstanding recall item that my local dealer had been anchor dragging on for 6mo! Incredible! Highly recommend John and his service department. More

Does not honor appointment times I am very disappointed with the service department and told myself that I needed to lower my expectations when dealing with them - even so, I am still I am very disappointed with the service department and told myself that I needed to lower my expectations when dealing with them - even so, I am still disappointed. They do not honor appointment times -- on numerous occasions, I've taken my car in for service and dropped it off because I couldn't wait for it - today, I had one for 8:45 A.M. - dropped off at 8:30 and it's now 3:30 PM and they've not touched my car. I wouldn't even had to have brought it in, because I was there a month ago to get an oil change and to have the Automatic Start/Stop repaired (2nd time). Oil change was less than 2,000 miles ago and keep having a message pop-up stating "Oil Change Required"; think the computer was not reset after the last one but really wanted to make sure I had oil in the vehicle; also Automatic Start/Stop (3rd time) still acting up. Called them at 3 PM and was told it was not ready because they had a lot of appointments today - YEAH, I had one at 8:45 AM. Don't schedule appointments at specific times if you CAN'T honor them. This is not the first time either, it will be the last time I buy a car from them and even have thought seriously about trading my car in so I don't have to deal with this service department. I am regretting trading in my 14 year old Toyota -- they know how to treat customers and do little things like wash your car after ever service appointed. Disappointed that Fitzgerald Jeep Lexington Park does not do this for their customers, even those of us who bought a brand new car. I will never recommend this dealer to anyone. Extremely disappointed with service department -- and this write-up does not come close to how I really feel about the service I've received - absolutely terrible. More

Ruben Martinez was AWESOME! My vehicle presented an issue that no other Jeep SRT-8 has had. My service associate Ruben Martinez worked persistently at figuring out the problem wi My vehicle presented an issue that no other Jeep SRT-8 has had. My service associate Ruben Martinez worked persistently at figuring out the problem with continued communication. More

Transmission Issues I am grateful that Fitzgerald is looking into my transmission issues as I have taken my van to Prince Frederick Chrysler Dodge on many occasions and t I am grateful that Fitzgerald is looking into my transmission issues as I have taken my van to Prince Frederick Chrysler Dodge on many occasions and they did nothing to help even though they found it was low on fluids on at least one occasion without being able to explain why. I love my Chrysler Town and Country Van just want the transmission issues resolved. More